-38
NPS
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USPS
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About USPS' Brand
The United States Postal Service, also known as the Post Office, U.S. Mail, or Postal Service Among its major competitors, USPS is ranked in 4th place for NPS while FedEx is 1st, and Updater is 2nd.
Brand at a Glance
74%
Customer Loyalty
2.4/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
USPS Ranking
- #4 / 4 of its competitors
USPS NPS
USPS's Net Promoter Score (NPS) is a -38 with 30% Promoters, 2% Passives, and 68% Detractors. Net Promoter Score tracks whether USPS's customers would recommend using the product based on a scale of -100 to 100.
USPS Overall NPS
| 30% | Promoters |
|---|---|
| 2% | Passives |
| 68% | Detractors |
USPS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -43 | Dec 2023 | -43 |
Jan 2024 -41 | Jan 2024 | -41 |
Feb 2024 -41 | Feb 2024 | -41 |
Mar 2024 -43 | Mar 2024 | -43 |
May 2024 -42 | May 2024 | -42 |
Jun 2024 -44 | Jun 2024 | -44 |
Aug 2024 -42 | Aug 2024 | -42 |
Nov 2024 -38 | Nov 2024 | -38 |
Dec 2024 -40 | Dec 2024 | -40 |
Jan 2025 -40 | Jan 2025 | -40 |
Aug 2025 -42 | Aug 2025 | -42 |
Dec 2025 -40 | Dec 2025 | -40 |
How Other Brands Compare
USPS is ranked #4 for NPS among its competitors. FedEx and Updater come in first and second, with Poste Italiane coming in at third.
USPS |  FedEx |  Poste Italiane |  Updater | |
| Global Ranking | #- | #95 | #- | #- |
| NPS | -38 | 19 | -34 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $57.73B | $37.71M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
USPS NPS by Gender
Female customers rated USPS's NPS 38 points higher than Male customers.
Male
-72
USPS's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
-34
USPS's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
USPS NPS by Ethnicity
USPS's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -78 | Caucasian | -78 |
Other -100 | Other | -100 |
USPS NPS by Age
USPS's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
USPS NPS by Usage
USPS's NPS was rated -56 points by customers who have used USPS's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -56 | Over 10 Years | -56 |
USPS NPS vs. Competitors
Compared to its competitors, USPS's NPS is rated right below Poste Italiane.
| COMPANY | NPS Score | |
|---|---|---|
| FedEx | 19 |
| Updater | 17 |
| Universal Plant Services | N/A |
| Poste Italiane | -34 |
| USPS | -38 |
USPS Customer Reviews
Out of the 3 USPS customer reviews 1 was positive and 2 were constructive. USPS customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
USPS Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of USPS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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USPS Customer Loyalty Score by Gender
Male customers rated USPS's Customer Loyalty score 11% higher than Female customers.
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Male
81%
Yes
Female
70%
Yes
USPS Customer Loyalty Score by Ethnicity
USPS's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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80
out of 100
Caucasian
70
out of 100
Other
USPS Customer Loyalty Score by Age
USPS's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
66+ 78% | 66+ | 78% |
USPS Customer Loyalty Score by Usage
USPS's Customer Loyalty score was rated 85% by customers who have used USPS's products/services for Over 10 Years.
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USPS Customer Loyalty vs. Competitors
Compared to its competitors, USPS's Customer Loyalty score is rated right above Updater, and is preceded by FedEx.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Poste Italiane | 100% |
| FedEx | 74% |
| USPS | 74% |
| Updater | 60% |
| Universal Plant Services | N/A |
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USPS Product Quality
2.4/5
USPS has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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USPS Product Information
USPS’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Consumer Services
Quick Insights into USPS Product Quality
USPS's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers ages 61-65.
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Ranked USPS Product Quality the Highest
Ranked USPS Product Quality the Lowest
USPS Product Quality Score by Gender
Female customers rated USPS's Product Quality score 0.4 stars higher than Male customers.
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Male
2.2/5
Female
2.6/5
USPS Product Quality Score by Ethnicity
USPS's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 2 | Other | 2 |
USPS Product Quality Score by Age
USPS's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.6 | 51-55 | 2.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.5 | 66+ | 2.5 |
USPS Product Quality Score by Usage
USPS's Product Quality score was rated 2.1 stars by customers who have used USPS's products/services for Over 10 Years.
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USPS Product Quality vs. Competitors
Compared to its competitors, USPS's Product Quality score is rated right above Universal Plant Services, and is preceded by Updater.
| COMPANY | Product Quality Score | |
|---|---|---|
| Poste Italiane | 3.7/5 |
| FedEx | 3.6/5 |
| Updater | 3.5/5 |
| USPS | 2.4/5 |
| Universal Plant Services | N/A |
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USPS Pricing
USPS ROI & Value For Money
2.4/5
USPS has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into USPS ROI
USPS's ROI score was rated highest by customers ages 51-55, and rated lowest by Other customers.
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Ranked USPS ROI the Highest
Ranked USPS ROI the Lowest
USPS ROI Score by Gender
Female customers rated USPS's ROI score 0.6 stars higher than Male customers.
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Male
1.9/5
Female
2.5/5
USPS ROI Score by Ethnicity
USPS's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 1.5 | Other | 1.5 |
USPS ROI Score by Age
USPS's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.1 | 51-55 | 3.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.6 | 66+ | 2.6 |
USPS ROI Score by Usage
USPS's ROI score was rated 2.1 stars by customers who have used USPS's products/services for Over 10 Years.
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USPS Pricing vs. Competitors
Compared to its competitors, USPS's ROI score is rated right above Universal Plant Services, and is preceded by Updater.
| COMPANY | Pricing Score | |
|---|---|---|
| FedEx | 3.4/5 |
| Poste Italiane | 3.2/5 |
| Updater | 3.1/5 |
| USPS | 2.4/5 |
| Universal Plant Services | N/A |
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USPS Customer Satisfaction (CSAT)
USPS Customer Satisfaction (CSAT) Score
43 / 100
USPS has an overall Customer Satisfaction score of 43 rated by its users and customers.
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Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into USPS Customer Satisfaction
USPS's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked USPS Customer Satisfaction the Highest
Ranked USPS Customer Satisfaction the Lowest
USPS Customer Satisfaction Score by Gender
USPS's Customer Satisfaction score was rated 25 by Male customers on Comparably.
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25 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
USPS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
USPS' Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.
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29 / 100
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
42%
CSAT according to Other
USPS' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
USPS Customer Satisfaction Score by Age
USPS's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
USPS Customer Satisfaction Score by Usage
USPS's Customer Satisfaction score was rated 25 points by customers who have used USPS's products/services for Over 10 Years.
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USPS Customer Satisfaction vs. Competitors
Compared to its competitors, USPS's Customer Satisfaction score is rated right above Universal Plant Services, and is preceded by FedEx.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Updater | 67% |
| Poste Italiane | 67% |
| FedEx | 65% |
| USPS | 43% |
| Universal Plant Services | 0% |
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USPS Customer Service
2.2/5
USPS has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About USPS's Customer Service
Address
Washington, DC United States of America
Quick Insights into USPS Customer Service
USPS's Customer Service score was rated highest by Female customers, and rated lowest by customers ages 56-60.
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Ranked USPS Customer Service the Highest
Ranked USPS Customer Service the Lowest
USPS Customer Service Score by Gender
Female customers rated USPS's Customer Service score 0.4 stars higher than Male customers.
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Male
1.9/5
Female
2.3/5
USPS Customer Service Score by Ethnicity
USPS's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 2 | Other | 2 |
USPS Customer Service Score by Age
USPS's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.1 | 51-55 | 2.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
66+ 2.1 | 66+ | 2.1 |
USPS Customer Service Score by Usage
USPS's Customer Service score was rated 1.9 stars by customers who have used USPS's products/services for Over 10 Years.
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USPS Customer Service vs. Competitors
Compared to its competitors, USPS's Customer Service score is rated right above Universal Plant Services, and is preceded by Updater.
| COMPANY | Customer Service Score | |
|---|---|---|
| FedEx | 3.5/5 |
| Poste Italiane | 3.5/5 |
| Updater | 3/5 |
| USPS | 2.2/5 |
| Universal Plant Services | N/A |
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USPS as an Employer
3.0/5
USPS has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
USPS scored a -38 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of USPS would recommend the brand to a friend. ENPS measures how likely USPS employees would recommend working at USPS to a friend.
Net Promoter Score
-38
NPS Score
| 30% | Promoters |
|---|---|
| 2% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 36% | Promoters |
|---|---|
| 15% | Passive |
| 49% | Detractors |
