-14
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PPA
Marketing or Exec? Claim Your Free Account
About PPA's Brand
Among its major competitors, PPA is ranked in 3rd place for NPS while PPG is 1st, and PPD is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
PPA Ranking
- #3 / 3 of its competitors
PPA NPS
PPA's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether PPA's customers would recommend using the product based on a scale of -100 to 100.
PPA Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
PPA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Apr 2022 -33 | Apr 2022 | -33 |
Aug 2022 -50 | Aug 2022 | -50 |
Dec 2022 -60 | Dec 2022 | -60 |
Jul 2023 -33 | Jul 2023 | -33 |
Nov 2024 -15 | Nov 2024 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PPA Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of PPA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PPA Customer Loyalty vs. Competitors
Compared to its competitors, PPA's Customer Loyalty score is rated right below PPD.
Unlock PPA Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PPA Customer Loyalty vs. Competitors data and gain insights into your customers today.
PPA Product Quality
3.4/5
PPA has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock PPA's overall Product Quality score rated by its users and customers.
PPA Product Information
PPA’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.ppa.co.uk
PPA Product Quality vs. Competitors
Compared to its competitors, PPA's Product Quality score is rated right below PPD.
Unlock PPA Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PPA Product Quality vs. Competitors data and gain insights into your customers today.
PPA Pricing
PPA ROI & Value For Money
2.7/5
PPA has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PPA's overall ROI score rated by its users and customers.
PPA Customer Satisfaction (CSAT)
PPA Customer Satisfaction (CSAT) Score
80 / 100
PPA has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PPA Customer Satisfaction vs. Competitors
Compared to its competitors, PPA's Customer Satisfaction score is rated right above PPG.
Unlock PPA Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PPA Customer Satisfaction vs. Competitors data and gain insights into your customers today.
PPA Customer Service
2.7/5
PPA has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PPA's overall Customer Service score rated by its users and customers.
About PPA's Customer Service
Website
http://www.ppa.co.uk
PPA Customer Service vs. Competitors
Compared to its competitors, PPA's Customer Service score is rated right below PPD.
Unlock PPA Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PPA Customer Service vs. Competitors data and gain insights into your customers today.
PPA as an Employer
2.6/5
PPA has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
PPA scored a -14 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of PPA would recommend the brand to a friend. ENPS measures how likely PPA employees would recommend working at PPA to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
