33
NPS
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3PL Central
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About 3PL Central's Brand
3PL Central provides the leading cloud-based warehouse management system (WMS) designed to meet the unique needs of the 3PL warehousing community. Among its major competitors, 3PL Central is ranked in 2nd place for NPS while Tata is 1st, and GoPro is 3rd.
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
4.1/5
Pricing
3.5/5
Customer Service
3PL Central Ranking
- #2 / 4 of its competitors
3PL Central NPS
3PL Central's Net Promoter Score (NPS) is a 33 with 56% Promoters, 21% Passives, and 23% Detractors. Net Promoter Score tracks whether 3PL Central's customers would recommend using the product based on a scale of -100 to 100.
3PL Central Overall NPS
| 56% | Promoters |
|---|---|
| 21% | Passives |
| 23% | Detractors |
3PL Central NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 37 | Aug 2020 | 37 |
Mar 2021 39 | Mar 2021 | 39 |
Nov 2021 34 | Nov 2021 | 34 |
Apr 2022 36 | Apr 2022 | 36 |
Dec 2023 33 | Dec 2023 | 33 |
How Other Brands Compare
3PL Central is ranked second for NPS among its competitors. Tata and GoPro come in first and third, with Lily Gulik coming in at #4.
3PL Central |  GoPro |  Tata |  Lily Gulik | |
| Global Ranking | #- | #504 | #- | #- |
| NPS | 33 | 21 | 82 | - |
| Valuation Updated every 24 hours for public companies | - | $945.51M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
3PL Central NPS by Usage
3PL Central's NPS was rated -7 points by customers who have used 3PL Central's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -7 | Less than 1 Year | -7 |
3PL Central NPS vs. Competitors
Compared to its competitors, 3PL Central's NPS is rated right above GoPro, and is preceded by Tata.
| COMPANY | NPS Score | |
|---|---|---|
| Tata | 82 |
| 3PL Central | 33 |
| GoPro | 21 |
| Lily Gulik | N/A |
3PL Central Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of 3PL Central users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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3PL Central Customer Loyalty vs. Competitors
Compared to its competitors, 3PL Central's Customer Loyalty score is rated right above GoPro, and is preceded by Tata.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tata | 87% |
| 3PL Central | 73% |
| GoPro | 69% |
| Lily Gulik | N/A |
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3PL Central Product Quality
3.8/5
3PL Central has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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3PL Central Product Information
3PL Central serves markets in the United States and Canada. 3PL Central supports Web devices and offers products for small, medium, and large sized businesses.
3PL Central’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://3plcentral.com/
- Company Size
- 51-200 Employees
Industry
Tech
Languages Supported
English
Product Type
Warehouse Management Software
Inventory Management Software
Supply Chain Management Software
Logistics Software
3PL Central Product Quality vs. Competitors
Compared to its competitors, 3PL Central's Product Quality score is rated right above GoPro, and is preceded by Tata.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata | 4.5/5 |
| 3PL Central | 3.8/5 |
| GoPro | 3.7/5 |
| Lily Gulik | N/A |
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3PL Central Pricing
3PL Central ROI & Value For Money
4.1/5
3PL Central has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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3PL Central Pricing Plans
3PL Central has a pricing structure that accommodates small, medium, and large businesses.
Who Uses 3PL Central?
Small Businesses
Medium Businesses
Large Enterprises
3PL Central Pricing vs. Competitors
Compared to its competitors, 3PL Central's ROI score is rated right above GoPro, and is preceded by Tata.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata | 4.6/5 |
| 3PL Central | 4.1/5 |
| GoPro | 3.3/5 |
| Lily Gulik | N/A |
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3PL Central Customer Satisfaction (CSAT)
3PL Central Customer Satisfaction (CSAT) Score
33 / 100
3PL Central has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
3PL Central Customer Satisfaction vs. Competitors
Compared to its competitors, 3PL Central's Customer Satisfaction score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata | 100% |
| GoPro | 70% |
| 3PL Central | 33% |
| Lily Gulik | 0% |
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3PL Central Customer Service
3.5/5
3PL Central has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About 3PL Central's Customer Service
Address
830 S. Pacific Coast Hwy., Suite 208D, El Segundo, CA 90245
Website
http://3plcentral.com/
Phone Number
888-375-2368
3PL Central's Social Links
3PL Central Customer Service vs. Competitors
Compared to its competitors, 3PL Central's Customer Service score is rated right above GoPro, and is preceded by Tata.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata | 4.3/5 |
| 3PL Central | 3.5/5 |
| GoPro | 3.4/5 |
| Lily Gulik | N/A |
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3PL Central as an Employer
3.2/5
3PL Central has a 3.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
3PL Central scored a 33 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of 3PL Central would recommend the brand to a friend. ENPS measures how likely 3PL Central employees would recommend working at 3PL Central to a friend.
Net Promoter Score
33
NPS Score
| 56% | Promoters |
|---|---|
| 21% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 42% | Promoters |
|---|---|
| 33% | Passive |
| 25% | Detractors |
