-45
NPS
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ABC Fitness Solutions
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About ABC Fitness Solutions' Brand
ABC Fitness Solutions (abcfitness.com) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for members of clubs of all sizes whether a multi-location chain, franchise or an independent gym. Founded in 1981, ABC helps nearly 16,000 clubs and facilities globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Financial is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com). Among its major competitors, ABC Fitness Solutions is ranked in 5th place for NPS while Jonas Software is 1st, and Zen Planner is 2nd.
Brand at a Glance
83%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
ABC Fitness Solutions Ranking
- #4 / 4 of its competitors
ABC Fitness Solutions NPS
ABC Fitness Solutions's Net Promoter Score (NPS) is a -45 with 22% Promoters, 11% Passives, and 67% Detractors. Net Promoter Score tracks whether ABC Fitness Solutions's customers would recommend using the product based on a scale of -100 to 100.
ABC Fitness Solutions Overall NPS
| 22% | Promoters |
|---|---|
| 11% | Passives |
| 67% | Detractors |
ABC Fitness Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -50 | Jun 2022 | -50 |
Nov 2023 -75 | Nov 2023 | -75 |
Feb 2024 -40 | Feb 2024 | -40 |
Apr 2024 -51 | Apr 2024 | -51 |
Jul 2024 -29 | Jul 2024 | -29 |
Oct 2024 -44 | Oct 2024 | -44 |
How Other Brands Compare
ABC Fitness Solutions is ranked #4 for NPS among its competitors. Jonas Software and MINDBODY, Inc. come in first and second, with Motionsoft coming in at third.
ABC Fitness Solutions |  MINDBODY, Inc. |  Jonas Software |  Motionsoft | |
| Global Ranking | #- | #454 | #- | #- |
| NPS | -45 | 22 | 66 | 18 |
| Valuation Updated every 24 hours for public companies | - | $93.04M | $30.30B | $100.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ABC Fitness Solutions NPS by Gender
ABC Fitness Solutions's NPS was rated -34 by Male customers on Comparably.
Male
-34
ABC Fitness Solutions's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
ABC Fitness Solutions's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ABC Fitness Solutions NPS vs. Competitors
Compared to its competitors, ABC Fitness Solutions's NPS is rated right below Motionsoft.
| COMPANY | NPS Score | |
|---|---|---|
| Jonas Software | 66 |
 | Zen Planner | 55 |
| MINDBODY, Inc. | 22 |
| Motionsoft | 18 |
| ABC Fitness Solutions | -45 |
ABC Fitness Solutions Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of ABC Fitness Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ABC Fitness Solutions Customer Loyalty vs. Competitors
Compared to its competitors, ABC Fitness Solutions's Customer Loyalty score is rated right above MINDBODY, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ABC Fitness Solutions | 83% |
| MINDBODY, Inc. | 72% |
| Jonas Software | 68% |
| Zen Planner | N/A |
| Motionsoft | N/A |
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ABC Fitness Solutions Product Quality
3.1/5
ABC Fitness Solutions has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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ABC Fitness Solutions Product Information
ABC Fitness Solutions’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://abcfitness.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
ABC Fitness Solutions Product Quality vs. Competitors
Compared to its competitors, ABC Fitness Solutions's Product Quality score is rated right below MINDBODY, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Jonas Software | 4.2/5 |
| Zen Planner | 3.9/5 |
| Motionsoft | 3.7/5 |
| MINDBODY, Inc. | 3.7/5 |
| ABC Fitness Solutions | 3.1/5 |
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ABC Fitness Solutions Pricing
ABC Fitness Solutions ROI & Value For Money
3.1/5
ABC Fitness Solutions has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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ABC Fitness Solutions Pricing vs. Competitors
Compared to its competitors, ABC Fitness Solutions's ROI score is rated right below MINDBODY, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Jonas Software | 4.3/5 |
| Zen Planner | 3.9/5 |
| Motionsoft | 3.7/5 |
| MINDBODY, Inc. | 3.5/5 |
| ABC Fitness Solutions | 3.1/5 |
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ABC Fitness Solutions Customer Satisfaction (CSAT)
ABC Fitness Solutions Customer Satisfaction (CSAT) Score
50 / 100
ABC Fitness Solutions has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ABC Fitness Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, ABC Fitness Solutions's Customer Satisfaction score is rated right above Zen Planner, and is preceded by MINDBODY, Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jonas Software | 67% |
| MINDBODY, Inc. | 52% |
| ABC Fitness Solutions | 50% |
| Zen Planner | 0% |
| Motionsoft | 0% |
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ABC Fitness Solutions Customer Service
3/5
ABC Fitness Solutions has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About ABC Fitness Solutions's Customer Service
Address
2600 North, Dallas Pkwy #590, Frisco, TX 75034
Website
https://abcfitness.com/
ABC Fitness Solutions's Social Links
ABC Fitness Solutions Customer Service vs. Competitors
Compared to its competitors, ABC Fitness Solutions's Customer Service score is rated right below MINDBODY, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Zen Planner | 5/5 |
| Jonas Software | 3.7/5 |
| Motionsoft | 3.7/5 |
| MINDBODY, Inc. | 3.1/5 |
| ABC Fitness Solutions | 3/5 |
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ABC Fitness Solutions as an Employer
4.7/5
ABC Fitness Solutions has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ABC Fitness Solutions scored a -45 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of ABC Fitness Solutions would recommend the brand to a friend. ENPS measures how likely ABC Fitness Solutions employees would recommend working at ABC Fitness Solutions to a friend.
Net Promoter Score
-45
NPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 50% | Promoters |
|---|---|
| 27% | Passive |
| 23% | Detractors |
