3
NPS
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Academy Sports & Outdoors
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About Academy Sports & Outdoors' Brand
Academy Sports + Outdoors is a premier sports, outdoor and lifestyle retailer with a broad assortment of quality hunting, fishing. Among its major competitors, Academy Sports & Outdoors is ranked in 2nd place for NPS while Cabela's is 1st, and Modell's Sporting Goods is 3rd. Overall, Academy Sports & Outdoors has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
75%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Academy Sports & Outdoors Ranking
- #2 / 4 of its competitors
Academy Sports & Outdoors NPS
Academy Sports & Outdoors's Net Promoter Score (NPS) is a 3 with 44% Promoters, 15% Passives, and 41% Detractors. Net Promoter Score tracks whether Academy Sports & Outdoors's customers would recommend using the product based on a scale of -100 to 100.
Academy Sports & Outdoors Overall NPS
| 44% | Promoters |
|---|---|
| 15% | Passives |
| 41% | Detractors |
Academy Sports & Outdoors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 1 | Aug 2024 | 1 |
Sep 2024 1 | Sep 2024 | 1 |
Oct 2024 3 | Oct 2024 | 3 |
Nov 2024 2 | Nov 2024 | 2 |
Dec 2024 2 | Dec 2024 | 2 |
Jan 2025 1 | Jan 2025 | 1 |
Feb 2025 2 | Feb 2025 | 2 |
Mar 2025 0 | Mar 2025 | 0 |
Apr 2025 2 | Apr 2025 | 2 |
May 2025 2 | May 2025 | 2 |
Oct 2025 2 | Oct 2025 | 2 |
Dec 2025 2 | Dec 2025 | 2 |
How Other Brands Compare
Academy Sports & Outdoors is ranked second for NPS among its competitors. Cabela's and Modell's Sporting Goods come in first and third, with DICK'S Sporting Goods, Inc. coming in at #4.
Academy Sports & Outdoors |  Cabela's |  DICK'S Sporting Goods, Inc. |  Modell's Sporting Goods | |
| Global Ranking | #- | #428 | #- | #- |
| NPS | 3 | 5 | - | -6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $8.50B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Academy Sports & Outdoors NPS by Gender
Male customers rated Academy Sports & Outdoors's NPS 57 points higher than Female customers.
Male
18
Academy Sports & Outdoors's NPS was rated 18 by Male customers on Comparably.
50%
Promoters
18%
Passives
32%
Detractors
Female
-39
Academy Sports & Outdoors's NPS was rated -39 by Female customers on Comparably.
23%
Promoters
15%
Passives
62%
Detractors
Academy Sports & Outdoors NPS by Ethnicity
Academy Sports & Outdoors's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -3 | Caucasian | -3 |
Hispanic or Latino 33 | Hispanic or Latino | 33 |
African American/Black 17 | African American/Black | 17 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other 0 | Other | 0 |
Academy Sports & Outdoors NPS by Age
Academy Sports & Outdoors's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Academy Sports & Outdoors NPS by Usage
Academy Sports & Outdoors's NPS was rated the highest by customers who have used Academy Sports & Outdoors's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years -7 | 2 to 5 Years | -7 |
5 to 10 Years -11 | 5 to 10 Years | -11 |
Over 10 Years -7 | Over 10 Years | -7 |
Academy Sports & Outdoors NPS vs. Competitors
Compared to its competitors, Academy Sports & Outdoors's NPS is rated right above DICK'S Sporting Goods, Inc., and is preceded by Cabela's.
| COMPANY | NPS Score | |
|---|---|---|
| Cabela's | 5 |
| Academy Sports & Outdoors | 3 |
| DICK'S Sporting Goods, Inc. | N/A |
 | Let's Try Sports! | N/A |
| Modell's Sporting Goods | -6 |
Academy Sports & Outdoors Customer Reviews
Out of the 12 Academy Sports & Outdoors customer reviews 11 were positive and 1 was constructive. Academy Sports & Outdoors customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Academy Sports & Outdoors Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Academy Sports & Outdoors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Academy Sports & Outdoors Customer Loyalty Score by Gender
Male customers rated Academy Sports & Outdoors's Customer Loyalty score 15% higher than Female customers.
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Male
84%
Yes
Female
69%
Yes
Academy Sports & Outdoors Customer Loyalty Score by Ethnicity
Academy Sports & Outdoors's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Academy Sports & Outdoors.
87
out of 100
Caucasian
100
out of 100
Hispanic or Latino
70
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
60
out of 100
Other
Academy Sports & Outdoors Customer Loyalty Score by Age
Academy Sports & Outdoors's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 84% | 18-25 | 84% |
26-30 64% | 26-30 | 64% |
31-35 100% | 31-35 | 100% |
36-40 78% | 36-40 | 78% |
41-45 81% | 41-45 | 81% |
46-50 46% | 46-50 | 46% |
51-55 74% | 51-55 | 74% |
56-60 70% | 56-60 | 70% |
61-65 82% | 61-65 | 82% |
66+ 74% | 66+ | 74% |
Academy Sports & Outdoors Customer Loyalty Score by Usage
Academy Sports & Outdoors's Customer Loyalty score was rated the highest by customers who have used Academy Sports & Outdoors's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Academy Sports & Outdoors Customer Loyalty Score by Industry
Academy Sports & Outdoors's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.
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Academy Sports & Outdoors Customer Loyalty vs. Competitors
Compared to its competitors, Academy Sports & Outdoors's Customer Loyalty score is rated right above Modell's Sporting Goods, and is preceded by Cabela's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cabela's | 79% |
| Academy Sports & Outdoors | 75% |
| Modell's Sporting Goods | 54% |
| DICK'S Sporting Goods, Inc. | N/A |
| Let's Try Sports! | N/A |
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Academy Sports & Outdoors Product Quality
3.2/5
Academy Sports & Outdoors has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Academy Sports & Outdoors Product Information
Academy Sports & Outdoors’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Academy Sports & Outdoors's product the highest. Reviewers from the Education industry rated Academy Sports & Outdoors the lowest at 2.3.
- Website
- http://www.academy.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Sports & Entertainment
Quick Insights into Academy Sports & Outdoors Product Quality
Academy Sports & Outdoors's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Academy Sports & Outdoors' Product Quality.
Ranked Academy Sports & Outdoors Product Quality the Highest
Ranked Academy Sports & Outdoors Product Quality the Lowest
Academy Sports & Outdoors Product Quality Score by Gender
Male customers rated Academy Sports & Outdoors's Product Quality score 1.3 stars higher than Female customers.
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Male
3.7/5
Female
2.4/5
Academy Sports & Outdoors Product Quality Score by Ethnicity
Academy Sports & Outdoors's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Academy Sports & Outdoors.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3 | Other | 3 |
Academy Sports & Outdoors Product Quality Score by Age
Academy Sports & Outdoors's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
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3
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| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4.2 | 36-40 | 4.2 |
41-45 3 | 41-45 | 3 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2 | 51-55 | 2 |
56-60 2.6 | 56-60 | 2.6 |
61-65 2.8 | 61-65 | 2.8 |
66+ 2.8 | 66+ | 2.8 |
Academy Sports & Outdoors Product Quality Score by Usage
Academy Sports & Outdoors's Product Quality score was rated the highest by customers who have used Academy Sports & Outdoors's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Academy Sports & Outdoors Product Quality Score by Industry
Academy Sports & Outdoors's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Academy Sports & Outdoors Product Quality vs. Competitors
Compared to its competitors, Academy Sports & Outdoors's Product Quality score is rated right above Modell's Sporting Goods, and is preceded by Cabela's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cabela's | 3.4/5 |
| Academy Sports & Outdoors | 3.2/5 |
| Modell's Sporting Goods | 2.6/5 |
| DICK'S Sporting Goods, Inc. | N/A |
| Let's Try Sports! | N/A |
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Academy Sports & Outdoors Pricing
Academy Sports & Outdoors ROI & Value For Money
3.2/5
Academy Sports & Outdoors has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Academy Sports & Outdoors Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Academy Sports & Outdoors.
Quick Insights into Academy Sports & Outdoors ROI
Academy Sports & Outdoors's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 51-55.
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Ranked Academy Sports & Outdoors ROI the Highest
Ranked Academy Sports & Outdoors ROI the Lowest
Academy Sports & Outdoors ROI Score by Gender
Male customers rated Academy Sports & Outdoors's ROI score 1.3 stars higher than Female customers.
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Male
3.8/5
Female
2.5/5
Academy Sports & Outdoors ROI Score by Ethnicity
Academy Sports & Outdoors's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Academy Sports & Outdoors.
0
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3
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.1 | Other | 3.1 |
Academy Sports & Outdoors ROI Score by Age
Academy Sports & Outdoors's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4.7 | 36-40 | 4.7 |
41-45 2.8 | 41-45 | 2.8 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2.1 | 51-55 | 2.1 |
56-60 3 | 56-60 | 3 |
61-65 2.6 | 61-65 | 2.6 |
66+ 3.5 | 66+ | 3.5 |
Academy Sports & Outdoors ROI Score by Usage
Academy Sports & Outdoors's ROI score was rated the highest by customers who have used Academy Sports & Outdoors's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Academy Sports & Outdoors ROI Score by Industry
Academy Sports & Outdoors's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.
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Academy Sports & Outdoors Pricing vs. Competitors
Compared to its competitors, Academy Sports & Outdoors's ROI score is rated right above Modell's Sporting Goods, and is preceded by Cabela's.
| COMPANY | Pricing Score | |
|---|---|---|
| Cabela's | 3.2/5 |
| Academy Sports & Outdoors | 3.2/5 |
| Modell's Sporting Goods | 2.9/5 |
| DICK'S Sporting Goods, Inc. | N/A |
| Let's Try Sports! | N/A |
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Academy Sports & Outdoors Customer Satisfaction (CSAT)
Academy Sports & Outdoors Customer Satisfaction (CSAT) Score
63 / 100
Academy Sports & Outdoors has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
39%
Satisfied
24%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Academy Sports & Outdoors Customer Satisfaction
Academy Sports & Outdoors's Customer Satisfaction score was rated highest by customers who have used Academy Sports & Outdoors's products/services for 1 to 2 Years, and rated lowest by customers ages 51-55.
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Ranked Academy Sports & Outdoors Customer Satisfaction the Highest
Ranked Academy Sports & Outdoors Customer Satisfaction the Lowest
Academy Sports & Outdoors Customer Satisfaction Score by Gender
Male customers rated Academy Sports & Outdoors's Customer Satisfaction score 19 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 49% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 10% | |
Very Dissatisfied | 19% |
41 / 100
FemaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 24% | |
Very Dissatisfied | 29% |
Academy Sports & Outdoors Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Academy Sports & Outdoors' Customer Satisfaction (CSAT) score was rated 47% according to Caucasian users and customers.
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47 / 100
Very Satisfied
39%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
21%
Very Dissatisfied
24%
CSAT according to Hispanic or Latino
Academy Sports & Outdoors' Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Academy Sports & Outdoors' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Academy Sports & Outdoors' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Academy Sports & Outdoors' Customer Satisfaction (CSAT) score was rated 43% according to Other users and customers.
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43 / 100
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
43%
Academy Sports & Outdoors Customer Satisfaction Score by Age
Academy Sports & Outdoors's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
20
40
60
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 54% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 61-65 | 100% | |||||||||||||||
| 66+ | 66% |
Academy Sports & Outdoors Customer Satisfaction Score by Usage
Academy Sports & Outdoors's Customer Satisfaction score was rated the highest by customers who have used Academy Sports & Outdoors's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Academy Sports & Outdoors Customer Satisfaction Score by Industry
Academy Sports & Outdoors's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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{
"title": "Academy Sports & Outdoors Customer Satisfaction Score by Industry",
"text": "Academy Sports & Outdoors's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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"text": "Academy Sports & Outdoors's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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},
{
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"groupId": 495,
"score": 50,
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"text": "Academy Sports & Outdoors's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
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},
{
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"groupId": 499,
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"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
"score": 34,
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"text": "Academy Sports & Outdoors's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
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{
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"groupId": 522,
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"scoreClassName": "",
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{
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}Academy Sports & Outdoors Customer Satisfaction vs. Competitors
Compared to its competitors, Academy Sports & Outdoors's Customer Satisfaction score is rated right above Cabela's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Academy Sports & Outdoors | 63% |
| Cabela's | 62% |
| Modell's Sporting Goods | 43% |
| DICK'S Sporting Goods, Inc. | 0% |
| Let's Try Sports! | 0% |
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Academy Sports & Outdoors Customer Service
3.1/5
Academy Sports & Outdoors has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Academy Sports & Outdoors's Customer Service
Address
Katy, TX
Website
http://www.academy.com/
Phone Number
(888) 922-2336
Quick Insights into Academy Sports & Outdoors Customer Service
Academy Sports & Outdoors's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Academy Sports & Outdoors Customer Service the Highest
Ranked Academy Sports & Outdoors Customer Service the Lowest
Academy Sports & Outdoors Customer Service Score by Gender
Male customers rated Academy Sports & Outdoors's Customer Service score 1.3 stars higher than Female customers.
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Male
3.6/5
Female
2.3/5
Academy Sports & Outdoors Customer Service Score by Ethnicity
Academy Sports & Outdoors's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Academy Sports & Outdoors.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.1 | Other | 3.1 |
Academy Sports & Outdoors Customer Service Score by Age
Academy Sports & Outdoors's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
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40
60
80
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.6 | 36-40 | 4.6 |
41-45 2.7 | 41-45 | 2.7 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2 | 51-55 | 2 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2.7 | 61-65 | 2.7 |
66+ 2.4 | 66+ | 2.4 |
Academy Sports & Outdoors Customer Service Score by Usage
Academy Sports & Outdoors's Customer Service score was rated the highest by customers who have used Academy Sports & Outdoors's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Academy Sports & Outdoors Customer Service Score by Industry
Academy Sports & Outdoors's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Academy Sports & Outdoors Customer Service vs. Competitors
Compared to its competitors, Academy Sports & Outdoors's Customer Service score is rated right above Modell's Sporting Goods, and is preceded by Cabela's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cabela's | 3.3/5 |
| Academy Sports & Outdoors | 3.1/5 |
| Modell's Sporting Goods | 2.8/5 |
| DICK'S Sporting Goods, Inc. | N/A |
| Let's Try Sports! | N/A |
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Academy Sports & Outdoors as an Employer
2.4/5
Academy Sports & Outdoors has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Academy Sports & Outdoors
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Academy Sports & Outdoors scored a 3 for Net Promoter Score and a -49 for Employee Net Promoter Score. NPS gauges how likely a customer of Academy Sports & Outdoors would recommend the brand to a friend. ENPS measures how likely Academy Sports & Outdoors employees would recommend working at Academy Sports & Outdoors to a friend.
Net Promoter Score
3
NPS Score
| 44% | Promoters |
|---|---|
| 15% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-49
eNPS Score
| 18% | Promoters |
|---|---|
| 15% | Passive |
| 67% | Detractors |
