63
NPS
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Adzerk
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About Adzerk's Brand
Adzerk is a cloud platform that offers developers flexible APIs for adding unobtrusive native ads to sites/apps Among its major competitors, Adzerk is ranked in 1st place for NPS while Google is 2nd, and AdPay is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.5/5
Customer Service
Adzerk Ranking
- #1 / 4 of its competitors
Adzerk NPS
Adzerk's Net Promoter Score (NPS) is a 63 with 73% Promoters, 17% Passives, and 10% Detractors. Net Promoter Score tracks whether Adzerk's customers would recommend using the product based on a scale of -100 to 100.
Adzerk Overall NPS
| 73% | Promoters |
|---|---|
| 17% | Passives |
| 10% | Detractors |
Adzerk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 64 | Aug 2020 | 64 |
Oct 2020 63 | Oct 2020 | 63 |
How Other Brands Compare
Adzerk is ranked first for NPS among its competitors. Google and AdPay come in second and third, with ElasticBox coming in at #4.
Adzerk |  Google |  AdPay |  ElasticBox | |
| Global Ranking | #- | #8 | #- | #- |
| NPS | 63 | 42 | -100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.42T | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Adzerk NPS by Usage
Adzerk's NPS was rated 40 points by customers who have used Adzerk's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 40 | 1 to 2 Years | 40 |
Adzerk Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Adzerk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Adzerk Customer Loyalty vs. Competitors
Compared to its competitors, Adzerk's Customer Loyalty score is rated right above Google.
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Adzerk Product Quality
4.1/5
Adzerk has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Adzerk Product Information
Adzerk serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Adzerk supports Web devices and offers products for small, medium, and large sized businesses.
Adzerk’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Adzerk's product the highest.
- Website
- http://www.adzerk.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
SaaS
Languages Supported
English
Product Type
Ad Serving Software
Quick Insights into Adzerk Product Quality
Adzerk's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Adzerk Product Quality the Highest
Adzerk Product Quality Score by Industry
Adzerk's Product Quality score was rated 4.6 stars by Tech industry customers.
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Adzerk Product Quality vs. Competitors
Compared to its competitors, Adzerk's Product Quality score is rated right above Google.
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Adzerk Pricing
Adzerk ROI & Value For Money
4.2/5
Adzerk has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Adzerk Pricing Plans
Adzerk has a pricing structure that accommodates small, medium, and large businesses. Starting from $3000/month, Adzerk uses a subscription model.
Who Uses Adzerk?
Small Businesses
Medium Businesses
Large Enterprises
Adzerk Pricing vs. Competitors
Compared to its competitors, Adzerk's ROI score is rated right above Google.
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Adzerk Customer Service
4.5/5
Adzerk has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Adzerk's Customer Service
Address
501 Washington Street, Suite D, Durham, NC
Website
http://www.adzerk.com
Adzerk Customer Service vs. Competitors
Compared to its competitors, Adzerk's Customer Service score is rated right above Google.
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Adzerk as an Employer
4.7/5
Adzerk has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Adzerk scored a 63 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Adzerk would recommend the brand to a friend. ENPS measures how likely Adzerk employees would recommend working at Adzerk to a friend.
Net Promoter Score
63
NPS Score
| 73% | Promoters |
|---|---|
| 17% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
