-78
NPS
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Aerosoles
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About Aerosoles' Brand
A leading retailer of women's footwear Among its major competitors, Aerosoles is ranked in 4th place for NPS while Clarks is 1st, and Zappos is 2nd.
Brand at a Glance
72%
Customer Loyalty
2.1/5
Product Quality
2.4/5
Pricing
1.5/5
Customer Service
Aerosoles Ranking
- #4 / 4 of its competitors
Aerosoles NPS
Aerosoles's Net Promoter Score (NPS) is a -78 with 11% Promoters, 0% Passives, and 89% Detractors. Net Promoter Score tracks whether Aerosoles's customers would recommend using the product based on a scale of -100 to 100.
Aerosoles Overall NPS
| 11% | Promoters |
|---|---|
| 0% | Passives |
| 89% | Detractors |
Aerosoles NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Dec 2022 -33 | Dec 2022 | -33 |
Apr 2023 -50 | Apr 2023 | -50 |
May 2023 -60 | May 2023 | -60 |
Feb 2024 -67 | Feb 2024 | -67 |
Mar 2024 -75 | Mar 2024 | -75 |
Jun 2024 -77 | Jun 2024 | -77 |
How Other Brands Compare
Aerosoles is ranked #4 for NPS among its competitors. Clarks and Zappos come in first and second, with Nine West Group coming in at third.
Aerosoles |  Zappos |  Clarks |  Nine West Group | |
| Global Ranking | #- | #210 | #- | #- |
| NPS | -78 | 30 | 39 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aerosoles NPS by Gender
Aerosoles's NPS was rated -100 by Female customers on Comparably.
Female
-100
Aerosoles's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Aerosoles's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Aerosoles NPS by Ethnicity
Aerosoles's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Aerosoles NPS by Usage
Aerosoles's NPS was rated -100 points by customers who have used Aerosoles's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Aerosoles NPS vs. Competitors
Compared to its competitors, Aerosoles's NPS is rated right below Nine West Group.
| COMPANY | NPS Score | |
|---|---|---|
| Clarks | 39 |
| Zappos | 30 |
| Nine West Group | -51 |
| Aerosoles | -78 |
Aerosoles Customer Reviews
Out of the 2 Aerosoles customer reviews 0 were positive and 2 were constructive. Aerosoles customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Aerosoles Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Aerosoles users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aerosoles Customer Loyalty Score by Gender
Aerosoles's Customer Loyalty score was rated 64 by Female customers on Comparably.
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Female
64%
Yes
Male
N/A
Yes
Aerosoles Customer Loyalty Score by Ethnicity
Aerosoles's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Aerosoles.
70
out of 100
Caucasian
Aerosoles Customer Loyalty Score by Usage
Aerosoles's Customer Loyalty score was rated 40% by customers who have used Aerosoles's products/services for Over 10 Years.
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Aerosoles Customer Loyalty vs. Competitors
Compared to its competitors, Aerosoles's Customer Loyalty score is rated right above Nine West Group, and is preceded by Zappos.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Clarks | 82% |
| Zappos | 76% |
| Aerosoles | 72% |
| Nine West Group | 54% |
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Aerosoles Product Quality
2.1/5
Aerosoles has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Aerosoles Product Information
Aerosoles’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.aerosoles.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Retail
Quick Insights into Aerosoles Product Quality
Aerosoles's Product Quality score was rated highest by Caucasian customers.
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Ranked Aerosoles Product Quality the Highest
Aerosoles Product Quality Score by Gender
Aerosoles's Product Quality score was rated 1.8 by Female customers on Comparably.
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Female
1.8/5
Male
N/A
Aerosoles Product Quality Score by Ethnicity
Aerosoles's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Aerosoles.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Aerosoles Product Quality Score by Usage
Aerosoles's Product Quality score was rated 2 stars by customers who have used Aerosoles's products/services for Over 10 Years.
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Aerosoles Product Quality vs. Competitors
Compared to its competitors, Aerosoles's Product Quality score is rated right below Nine West Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Clarks | 4.2/5 |
| Zappos | 4/5 |
| Nine West Group | 2.6/5 |
| Aerosoles | 2.1/5 |
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Aerosoles Pricing
Aerosoles ROI & Value For Money
2.4/5
Aerosoles has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Aerosoles ROI
Aerosoles's ROI score was rated highest by Caucasian customers.
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Ranked Aerosoles ROI the Highest
Aerosoles ROI Score by Gender
Aerosoles's ROI score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Aerosoles.
Female
2.1/5
Male
N/A
Aerosoles ROI Score by Ethnicity
Aerosoles's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Aerosoles.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Aerosoles ROI Score by Usage
Aerosoles's ROI score was rated 2 stars by customers who have used Aerosoles's products/services for Over 10 Years.
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Aerosoles Pricing vs. Competitors
Compared to its competitors, Aerosoles's ROI score is rated right below Nine West Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Clarks | 4/5 |
| Zappos | 3.9/5 |
| Nine West Group | 3/5 |
| Aerosoles | 2.4/5 |
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Aerosoles Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
88%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aerosoles Customer Satisfaction
Aerosoles's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Aerosoles Customer Satisfaction the Highest
Aerosoles Customer Satisfaction Score by Gender
Aerosoles's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Aerosoles.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Aerosoles Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Aerosoles' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Aerosoles.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Aerosoles Customer Satisfaction Score by Usage
Aerosoles's Customer Satisfaction score was rated 0 points by customers who have used Aerosoles's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Aerosoles Customer Satisfaction vs. Competitors
Compared to its competitors, Aerosoles's Customer Satisfaction score is rated right below Nine West Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Clarks | 89% |
| Zappos | 78% |
| Nine West Group | 20% |
| Aerosoles | 0% |
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Aerosoles Customer Service
1.5/5
Aerosoles has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Aerosoles's Customer Service
Address
201 Meadow Road, Edison, NJ 08817
Website
http://www.aerosoles.com/
Phone Number
732-985-6900
Quick Insights into Aerosoles Customer Service
Aerosoles's Customer Service score was rated highest by Caucasian customers.
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Ranked Aerosoles Customer Service the Highest
Aerosoles Customer Service Score by Gender
Aerosoles's Customer Service score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
Aerosoles Customer Service Score by Ethnicity
Aerosoles's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Aerosoles.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Aerosoles Customer Service Score by Usage
Aerosoles's Customer Service score was rated 1.5 stars by customers who have used Aerosoles's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Aerosoles Customer Service vs. Competitors
Compared to its competitors, Aerosoles's Customer Service score is rated right below Nine West Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Clarks | 4.1/5 |
| Zappos | 4.1/5 |
| Nine West Group | 2.5/5 |
| Aerosoles | 1.5/5 |
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Aerosoles as an Employer
3.2/5
Aerosoles has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Aerosoles scored a -78 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Aerosoles would recommend the brand to a friend. ENPS measures how likely Aerosoles employees would recommend working at Aerosoles to a friend.
Net Promoter Score
-78
NPS Score
| 11% | Promoters |
|---|---|
| 0% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
