100
NPS
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Affinivax
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About Affinivax's Brand
Affinivax is a biotechnology company developing a novel conjugation technology. Among its major competitors, Affinivax is ranked in 2nd place for NPS while Universal Biosensors is 1st, and Epic Sciences is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Affinivax Ranking
- #1 / 4 of its competitors
Affinivax NPS
Affinivax's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Affinivax's customers would recommend using the product based on a scale of -100 to 100.
Affinivax Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Affinivax NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
How Other Brands Compare
Affinivax is ranked first for NPS among its competitors. Flywire and Western Union come in second and third, with Laboratory Corporation of America Holdings coming in at #4.
Affinivax |  Western Union |  Flywire |  Laboratory Corporation of America Holdings | |
| Global Ranking | #- | #148 | #814 | #- |
| NPS | 100 | -16 | 34 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $9.83B | $1.00B | $24.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Affinivax NPS vs. Competitors
Compared to its competitors, Affinivax's NPS is rated right above Epic Sciences, and is preceded by Universal Biosensors.
| COMPANY | NPS Score | |
|---|---|---|
| Universal Biosensors | 100 |
| Affinivax | 100 |
 | Epic Sciences | 60 |
| Flywire | 34 |
| Laboratory Corporation of America Holdings | N/A |
| Western Union | -16 |
Affinivax Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Affinivax users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Affinivax Customer Loyalty vs. Competitors
Compared to its competitors, Affinivax's Customer Loyalty score is rated right above Flywire.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Affinivax | 100% |
| Flywire | 76% |
| Western Union | 70% |
| Epic Sciences | 68% |
| Universal Biosensors | N/A |
| Laboratory Corporation of America Holdings | N/A |
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Affinivax Product Quality
5/5
Affinivax has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Affinivax Product Information
Affinivax’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://affinivax.com/
- Company Size
- 1-10 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Affinivax Product Quality vs. Competitors
Compared to its competitors, Affinivax's Product Quality score is rated right above Epic Sciences.
| COMPANY | Product Quality Score | |
|---|---|---|
| Affinivax | 5/5 |
| Epic Sciences | 4/5 |
| Flywire | 3.7/5 |
| Western Union | 2.9/5 |
| Universal Biosensors | N/A |
| Laboratory Corporation of America Holdings | N/A |
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Affinivax Pricing
Affinivax ROI & Value For Money
5/5
Affinivax has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Affinivax Pricing vs. Competitors
Compared to its competitors, Affinivax's ROI score is rated right above Epic Sciences.
| COMPANY | Pricing Score | |
|---|---|---|
| Affinivax | 5/5 |
| Epic Sciences | 3.9/5 |
| Flywire | 3.6/5 |
| Western Union | 2.9/5 |
| Universal Biosensors | N/A |
| Laboratory Corporation of America Holdings | N/A |
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Affinivax Customer Satisfaction (CSAT)
Affinivax Customer Satisfaction (CSAT) Score
100 / 100
Affinivax has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Affinivax Customer Satisfaction vs. Competitors
Compared to its competitors, Affinivax's Customer Satisfaction score is rated right above Western Union.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Affinivax | 100% |
| Western Union | 51% |
| Flywire | 43% |
| Universal Biosensors | 0% |
| Epic Sciences | 0% |
| Laboratory Corporation of America Holdings | 0% |
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Affinivax Customer Service
5/5
Affinivax has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Affinivax's Customer Service
Address
Cambridge, MA
Website
http://affinivax.com/
Affinivax Customer Service vs. Competitors
Compared to its competitors, Affinivax's Customer Service score is rated right above Epic Sciences.
| COMPANY | Customer Service Score | |
|---|---|---|
| Affinivax | 5/5 |
| Epic Sciences | 3.9/5 |
| Flywire | 3.6/5 |
| Western Union | 2.9/5 |
| Universal Biosensors | N/A |
| Laboratory Corporation of America Holdings | N/A |
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Consumer vs. Employees
Affinivax scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Affinivax would recommend the brand to a friend. ENPS measures how likely Affinivax employees would recommend working at Affinivax to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
