-43
NPS
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Aginity
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About Aginity's Brand
Analytics are a mess. Data is here, math is there, marketing execution is everywhere. Among its major competitors, Aginity is ranked in 4th place for NPS while Alteryx is 1st, and Pentaho is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Aginity Ranking
- #4 / 4 of its competitors
Aginity NPS
Aginity's Net Promoter Score (NPS) is a -43 with 7% Promoters, 43% Passives, and 50% Detractors. Net Promoter Score tracks whether Aginity's customers would recommend using the product based on a scale of -100 to 100.
Aginity Overall NPS
| 7% | Promoters |
|---|---|
| 43% | Passives |
| 50% | Detractors |
Aginity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -47 | Nov 2021 | -47 |
Feb 2022 -33 | Feb 2022 | -33 |
Jun 2022 -37 | Jun 2022 | -37 |
Aug 2022 -35 | Aug 2022 | -35 |
Feb 2023 -40 | Feb 2023 | -40 |
Apr 2024 -38 | Apr 2024 | -38 |
Jun 2024 -40 | Jun 2024 | -40 |
Jul 2024 -43 | Jul 2024 | -43 |
Oct 2024 -41 | Oct 2024 | -41 |
Nov 2024 -39 | Nov 2024 | -39 |
Jan 2025 -43 | Jan 2025 | -43 |
Dec 2025 -44 | Dec 2025 | -44 |
How Other Brands Compare
Aginity is ranked #4 for NPS among its competitors. Alteryx and Pentaho come in first and second, with ElectrifAI coming in at third.
Aginity |  Alteryx |  Pentaho |  ElectrifAI | |
| Global Ranking | #- | #768 | #- | #- |
| NPS | -43 | 60 | 58 | -23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $6.62B | $11.07B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aginity NPS vs. Competitors
Compared to its competitors, Aginity's NPS is rated right below ElectrifAI.
| COMPANY | NPS Score | |
|---|---|---|
| Alteryx | 60 |
| Pentaho | 58 |
| ElectrifAI | -23 |
| Aginity | -43 |
Aginity Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Aginity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aginity Customer Loyalty vs. Competitors
Compared to its competitors, Aginity's Customer Loyalty score is rated right above ElectrifAI, and is preceded by Alteryx.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Alteryx | 83% |
| Aginity | 68% |
| ElectrifAI | 63% |
| Pentaho | N/A |
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Aginity Product Quality
3.5/5
Aginity has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Aginity Product Information
Aginity’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://aginity.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Business Services
Enterprise
SaaS
Aginity Product Quality vs. Competitors
Compared to its competitors, Aginity's Product Quality score is rated right above ElectrifAI, and is preceded by Pentaho.
| COMPANY | Product Quality Score | |
|---|---|---|
| Alteryx | 4.4/5 |
| Pentaho | 4/5 |
| Aginity | 3.5/5 |
| ElectrifAI | 3.2/5 |
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Aginity Pricing
Aginity ROI & Value For Money
3.2/5
Aginity has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Aginity Pricing vs. Competitors
Compared to its competitors, Aginity's ROI score is rated right above ElectrifAI, and is preceded by Pentaho.
| COMPANY | Pricing Score | |
|---|---|---|
| Alteryx | 4.2/5 |
| Pentaho | 4.2/5 |
| Aginity | 3.2/5 |
| ElectrifAI | 3.1/5 |
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Aginity Customer Satisfaction (CSAT)
Aginity Customer Satisfaction (CSAT) Score
58 / 100
Aginity has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
42%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aginity Customer Satisfaction vs. Competitors
Compared to its competitors, Aginity's Customer Satisfaction score is rated right above Pentaho, and is preceded by ElectrifAI.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alteryx | 96% |
| ElectrifAI | 71% |
| Aginity | 59% |
| Pentaho | 0% |
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Aginity Customer Service
3.1/5
Aginity has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Aginity's Customer Service
Address
1603 Orrington Avenue, Suite 1250, Evanston, IL
Website
http://aginity.com
Phone Number
(224) 999-7386
Aginity Customer Service vs. Competitors
Compared to its competitors, Aginity's Customer Service score is rated right below ElectrifAI.
| COMPANY | Customer Service Score | |
|---|---|---|
| Alteryx | 4.1/5 |
| Pentaho | 3.7/5 |
| ElectrifAI | 3.2/5 |
| Aginity | 3.1/5 |
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Aginity as an Employer
4.2/5
Aginity has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Aginity scored a -43 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Aginity would recommend the brand to a friend. ENPS measures how likely Aginity employees would recommend working at Aginity to a friend.
Net Promoter Score
-43
NPS Score
| 7% | Promoters |
|---|---|
| 43% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
