48
NPS
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Aha!
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About Aha! Brand
Aha! is one of the fastest growing companies in the U.S. and the world's #1 product roadmap software. Among its major competitors, Aha! is ranked in 1st place for NPS while Mayo Clinic is 2nd, and American Red Cross is 3rd.
Brand at a Glance
31%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
3.6/5
Customer Service
Aha! Ranking
- #1 / 4 of its competitors
Aha! NPS
Aha!'s Net Promoter Score (NPS) is a 48 with 64% Promoters, 20% Passives, and 16% Detractors. Net Promoter Score tracks whether Aha!'s customers would recommend using the product based on a scale of -100 to 100.
Aha! Overall NPS
| 64% | Promoters |
|---|---|
| 20% | Passives |
| 16% | Detractors |
Aha! NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 63 | Aug 2020 | 63 |
Jan 2023 65 | Jan 2023 | 65 |
Nov 2023 60 | Nov 2023 | 60 |
Jan 2024 60 | Jan 2024 | 60 |
Apr 2024 56 | Apr 2024 | 56 |
May 2024 54 | May 2024 | 54 |
Dec 2024 51 | Dec 2024 | 51 |
May 2025 47 | May 2025 | 47 |
How Other Brands Compare
Aha! is ranked first for NPS among its competitors. Mayo Clinic and American Red Cross come in second and third, with American Cancer Society coming in at #4.
Aha! |  Mayo Clinic |  American Red Cross |  American Cancer Society | |
| Global Ranking | #- | #229 | #- | #- |
| NPS | 48 | 18 | -15 | -40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $156.98M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aha! NPS by Usage
Aha!'s NPS was rated the highest by customers who have used Aha!'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
1 to 2 Years 73 | 1 to 2 Years | 73 |
Aha! NPS vs. Competitors
Compared to its competitors, Aha!'s NPS is rated right above Mayo Clinic.
| COMPANY | NPS Score | |
|---|---|---|
| Aha! | 48 |
| Mayo Clinic | 18 |
| American Red Cross | -15 |
| American Cancer Society | -40 |
Aha! Customer Loyalty
31%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
31% of Aha! users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aha! Customer Loyalty vs. Competitors
Compared to its competitors, Aha!'s Customer Loyalty score is rated right below American Red Cross.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mayo Clinic | 77% |
| American Cancer Society | 62% |
| American Red Cross | 59% |
| Aha! | 31% |
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Aha! Product Quality
4.3/5
Aha! has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Aha! Product Information
Aha! serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, India, and Germany. Aha! supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Aha!’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.aha.io
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Productivity
SaaS
Languages Supported
English
Product Type
Business Process Management (BPM) Software
Application Monitoring & Performance Software
Project Management Software
Project Collaboration Software
Project Portfolio Management Software
Visual Project Management Software
Product Roadmap Software
Kanban Tools Software
Marketing Planning Software
Product Management Software
Product Lifecycle Management Software
Project Planning Software
Application Lifecycle Management Software
Requirements Management Software
OKR Software
IT Project Management Software
Gantt Chart Software
Idea Management Software
Innovation Software
Strategic Planning Software
Business Plan Software
Aha! Product Quality vs. Competitors
Compared to its competitors, Aha!'s Product Quality score is rated right above Mayo Clinic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Aha! | 4.3/5 |
| Mayo Clinic | 3.8/5 |
| American Red Cross | 2.7/5 |
| American Cancer Society | 2.6/5 |
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Aha! Pricing
Aha! ROI & Value For Money
4.2/5
Aha! has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Aha! Pricing Plans
Aha! has a pricing structure that accommodates small, medium, and large businesses. Starting from $59, Aha! uses a subscription model and offers the following: Enterprise: $99.00 per user per month, Enterprise+ : $149.00 per user per month, and *All plans are billed annually..
Who Uses Aha!?
Small Businesses
Medium Businesses
Large Enterprises
Aha! Pricing vs. Competitors
Compared to its competitors, Aha!'s ROI score is rated right above Mayo Clinic.
| COMPANY | Pricing Score | |
|---|---|---|
| Aha! | 4.2/5 |
| Mayo Clinic | 3.5/5 |
| American Cancer Society | 3.1/5 |
| American Red Cross | 2.7/5 |
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Aha! Customer Satisfaction (CSAT)
Aha! Customer Satisfaction (CSAT) Score
33 / 100
Aha! has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aha! Customer Satisfaction vs. Competitors
Compared to its competitors, Aha!'s Customer Satisfaction score is rated right below American Cancer Society.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mayo Clinic | 62% |
| American Red Cross | 50% |
| American Cancer Society | 43% |
| Aha! | 33% |
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Aha! Customer Service
3.6/5
Aha! has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Aha!'s Customer Service
Address
20 Gloria Cir, Menlo Park, CA 94025 United States of America
Website
http://www.aha.io
Aha! Customer Service vs. Competitors
Compared to its competitors, Aha!'s Customer Service score is rated right above American Cancer Society, and is preceded by Mayo Clinic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mayo Clinic | 3.7/5 |
| Aha! | 3.6/5 |
| American Cancer Society | 3.2/5 |
| American Red Cross | 2.7/5 |
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Aha! as an Employer
2.8/5
Aha! has a 2.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Aha! scored a 48 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Aha! would recommend the brand to a friend. ENPS measures how likely Aha! employees would recommend working at Aha! to a friend.
Net Promoter Score
48
NPS Score
| 64% | Promoters |
|---|---|
| 20% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
