0
NPS
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Airtasker
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About Airtasker's Brand
Airtasker is a trusted community platform that connects people who need to outsource tasks, with people who are looking to earn money and ready to work. Among its major competitors, Airtasker is ranked in 1st place for NPS while Elwood Staffing is 2nd, and TaskRabbit is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
4/5
Customer Service
Airtasker Ranking
- #1 / 4 of its competitors
Airtasker NPS
Airtasker's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Airtasker's customers would recommend using the product based on a scale of -100 to 100.
Airtasker Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Airtasker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
How Other Brands Compare
Airtasker is ranked first for NPS among its competitors. Elwood Staffing and TaskRabbit come in second and third, with Star Staffing coming in at #4.
Airtasker |  TaskRabbit |  Elwood Staffing |  Star Staffing | |
| Global Ranking | #- | #655 | #- | #- |
| NPS | 0 | -35 | -12 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Airtasker NPS vs. Competitors
Compared to its competitors, Airtasker's NPS is rated right above Elwood Staffing.
| COMPANY | NPS Score | |
|---|---|---|
| Airtasker | 0 |
| Elwood Staffing | -12 |
| TaskRabbit | -35 |
Airtasker Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Airtasker users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Airtasker Customer Loyalty vs. Competitors
Compared to its competitors, Airtasker's Customer Loyalty score is rated right above Elwood Staffing.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Airtasker | 100% |
| Elwood Staffing | 83% |
| TaskRabbit | 49% |
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Airtasker Product Quality
4/5
Airtasker has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Airtasker Product Information
Airtasker’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.airtasker.com/
- Company Size
- 11-50 Employees
Industry
Tech
Marketplaces
Airtasker Product Quality vs. Competitors
Compared to its competitors, Airtasker's Product Quality score is rated right above Elwood Staffing.
| COMPANY | Product Quality Score | |
|---|---|---|
| Airtasker | 4/5 |
| Elwood Staffing | 3.4/5 |
| TaskRabbit | 2.6/5 |
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Airtasker Pricing
Airtasker ROI & Value For Money
2.5/5
Airtasker has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Airtasker Pricing vs. Competitors
Compared to its competitors, Airtasker's ROI score is rated right above TaskRabbit, and is preceded by Elwood Staffing.
| COMPANY | Pricing Score | |
|---|---|---|
| Elwood Staffing | 3.5/5 |
| Airtasker | 2.5/5 |
| TaskRabbit | 2.5/5 |
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Airtasker Customer Service
4/5
Airtasker has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Airtasker's Customer Service
Address
York St. CBD, 2000 Australia
Website
https://www.airtasker.com/
Phone Number
+61 416187899
Airtasker Customer Service vs. Competitors
Compared to its competitors, Airtasker's Customer Service score is rated right above Elwood Staffing.
| COMPANY | Customer Service Score | |
|---|---|---|
| Airtasker | 4/5 |
| Elwood Staffing | 3.6/5 |
| TaskRabbit | 2.5/5 |
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