100
NPS
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Alienware
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About Alienware's Brand
Alienware manufactures computer desktops, notebooks, media center, professional and recertified systems, and gear shop accessories. Among its major competitors, Alienware is ranked in 3rd place for NPS while Jazz Semiconductor is 1st, and Triad Semiconductor is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Alienware Ranking
- #3 / 4 of its competitors
Alienware NPS
Alienware's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Alienware's customers would recommend using the product based on a scale of -100 to 100.
Alienware Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Alienware NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
How Other Brands Compare
Alienware is ranked third for NPS among its competitors. Jazz Semiconductor and Triad Semiconductor come in first and second, with Razer coming in at #4.
Alienware |  Razer |  Jazz Semiconductor |  Triad Semiconductor | |
| Global Ranking | #- | #393 | #- | #- |
| NPS | 100 | 28 | 100 | 100 |
| Valuation Updated every 24 hours for public companies | - | $1.12B | $3.12B | $50.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alienware NPS vs. Competitors
Compared to its competitors, Alienware's NPS is rated right above Scan, and is preceded by Triad Semiconductor.
| COMPANY | NPS Score | |
|---|---|---|
| Jazz Semiconductor | 100 |
| Triad Semiconductor | 100 |
| Alienware | 100 |
 | Scan | 34 |
| Razer | 28 |
 | Cimetrix | N/A |
 | ORIGIN PC Corporation | N/A |
 | Psychsoftpc | N/A |
 | Origin | N/A |
Alienware Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Alienware users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Alienware Customer Loyalty vs. Competitors
Compared to its competitors, Alienware's Customer Loyalty score is rated right above Scan, and is preceded by Jazz Semiconductor.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jazz Semiconductor | 100% |
| Alienware | 100% |
| Scan | 100% |
| Razer | 79% |
| Triad Semiconductor | 10% |
| Cimetrix | N/A |
| ORIGIN PC Corporation | N/A |
| Psychsoftpc | N/A |
| Origin | N/A |
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Alienware Product Quality
5/5
Alienware has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Alienware Product Information
Alienware’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.alienware.com
Industry
Tech
Hardware and Devices
SaaS
Alienware Product Quality vs. Competitors
Compared to its competitors, Alienware's Product Quality score is rated right above Razer, and is preceded by Triad Semiconductor.
| COMPANY | Product Quality Score | |
|---|---|---|
| Jazz Semiconductor | 5/5 |
| Triad Semiconductor | 5/5 |
| Alienware | 5/5 |
| Razer | 4/5 |
| Scan | 3.4/5 |
| Cimetrix | N/A |
| ORIGIN PC Corporation | N/A |
| Psychsoftpc | N/A |
| Origin | N/A |
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Alienware Pricing
Alienware ROI & Value For Money
5/5
Alienware has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Alienware Pricing vs. Competitors
Compared to its competitors, Alienware's ROI score is rated right above Scan, and is preceded by Triad Semiconductor.
| COMPANY | Pricing Score | |
|---|---|---|
| Jazz Semiconductor | 5/5 |
| Triad Semiconductor | 5/5 |
| Alienware | 5/5 |
| Scan | 5/5 |
| Razer | 3.6/5 |
| Cimetrix | N/A |
| ORIGIN PC Corporation | N/A |
| Psychsoftpc | N/A |
| Origin | N/A |
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Alienware Customer Satisfaction (CSAT)
Alienware Customer Satisfaction (CSAT) Score
100 / 100
Alienware has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alienware Customer Satisfaction vs. Competitors
Compared to its competitors, Alienware's Customer Satisfaction score is rated right above Razer, and is preceded by Triad Semiconductor.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Triad Semiconductor | 100% |
| Alienware | 100% |
| Razer | 76% |
| Scan | 50% |
| Jazz Semiconductor | 0% |
| Cimetrix | 0% |
| ORIGIN PC Corporation | 0% |
| Psychsoftpc | 0% |
| Origin | 0% |
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Alienware Customer Service
5/5
Alienware has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Alienware's Customer Service
Address
14591 SW 120 Street, Miami, FL
Website
http://www.alienware.com
Phone Number
1(800) 254-3692
Alienware Customer Service vs. Competitors
Compared to its competitors, Alienware's Customer Service score is rated right above Scan, and is preceded by Triad Semiconductor.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jazz Semiconductor | 5/5 |
| Triad Semiconductor | 5/5 |
| Alienware | 5/5 |
| Scan | 5/5 |
| Razer | 3.6/5 |
| Cimetrix | N/A |
| ORIGIN PC Corporation | N/A |
| Psychsoftpc | N/A |
| Origin | N/A |
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