-100
NPS
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Alister & Paine
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About Alister & Paine's Brand
Alister & Paine is a digital magazine for business executives. Among its major competitors, Alister & Paine is ranked in 3rd place for NPS while Forbes is 1st, and The Huffington Post is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
4.5/5
Customer Service
Alister & Paine Ranking
- #3 / 3 of its competitors
Alister & Paine NPS
Alister & Paine's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Alister & Paine's customers would recommend using the product based on a scale of -100 to 100.
Alister & Paine Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Alister & Paine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
How Other Brands Compare
Alister & Paine is ranked third for NPS among its competitors. Forbes and The Huffington Post come in first and second.
Alister & Paine |  Forbes |  The Huffington Post | |
| Global Ranking | #- | #414 | #- |
| NPS | -100 | 18 | -57 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alister & Paine NPS vs. Competitors
Compared to its competitors, Alister & Paine's NPS is rated right below The Huffington Post.
| COMPANY | NPS Score | |
|---|---|---|
| Forbes | 18 |
| The Huffington Post | -57 |
| Alister & Paine | -100 |
Alister & Paine Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Alister & Paine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alister & Paine Customer Loyalty vs. Competitors
Compared to its competitors, Alister & Paine's Customer Loyalty score is rated right above Forbes.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Alister & Paine | 100% |
| Forbes | 73% |
| The Huffington Post | 42% |
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Alister & Paine Product Quality
2.2/5
Alister & Paine has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Alister & Paine Product Information
Alister & Paine’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.alisterpaine.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Content
Enterprise
Media
Productivity
Small Business Services
Sports & Entertainment
Alister & Paine Product Quality vs. Competitors
Compared to its competitors, Alister & Paine's Product Quality score is rated right below The Huffington Post.
| COMPANY | Product Quality Score | |
|---|---|---|
| Forbes | 3.9/5 |
| The Huffington Post | 2.5/5 |
| Alister & Paine | 2.2/5 |
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Alister & Paine Pricing
Alister & Paine ROI & Value For Money
1.5/5
Alister & Paine has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Alister & Paine Pricing vs. Competitors
Compared to its competitors, Alister & Paine's ROI score is rated right below The Huffington Post.
| COMPANY | Pricing Score | |
|---|---|---|
| Forbes | 3.9/5 |
| The Huffington Post | 2.2/5 |
| Alister & Paine | 1.5/5 |
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Alister & Paine Customer Satisfaction (CSAT)
Alister & Paine Customer Satisfaction (CSAT) Score
50 / 100
Alister & Paine has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alister & Paine Customer Satisfaction vs. Competitors
Compared to its competitors, Alister & Paine's Customer Satisfaction score is rated right below The Huffington Post.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Forbes | 77% |
| The Huffington Post | 50% |
| Alister & Paine | 50% |
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Alister & Paine Customer Service
4.5/5
Alister & Paine has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Alister & Paine's Customer Service
Address
New York City, NY
Website
http://www.alisterpaine.com
Alister & Paine Customer Service vs. Competitors
Compared to its competitors, Alister & Paine's Customer Service score is rated right above Forbes.
| COMPANY | Customer Service Score | |
|---|---|---|
| Alister & Paine | 4.5/5 |
| Forbes | 3.9/5 |
| The Huffington Post | 2.6/5 |
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