24
NPS
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Allegion
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About Allegion's Brand
Allegion plc is a global provider of security products and solutions. Among its major competitors, Allegion is ranked in 2nd place for NPS while Aptar Group is 1st, and Stanley Black & Decker is 3rd.
Brand at a Glance
84%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Allegion Ranking
- #2 / 4 of its competitors
Allegion NPS
Allegion's Net Promoter Score (NPS) is a 24 with 51% Promoters, 22% Passives, and 27% Detractors. Net Promoter Score tracks whether Allegion's customers would recommend using the product based on a scale of -100 to 100.
Allegion Overall NPS
| 51% | Promoters |
|---|---|
| 22% | Passives |
| 27% | Detractors |
Allegion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 35 | Dec 2023 | 35 |
Jan 2024 37 | Jan 2024 | 37 |
Feb 2024 32 | Feb 2024 | 32 |
Mar 2024 33 | Mar 2024 | 33 |
Apr 2024 34 | Apr 2024 | 34 |
May 2024 29 | May 2024 | 29 |
Jun 2024 28 | Jun 2024 | 28 |
Oct 2024 30 | Oct 2024 | 30 |
Jan 2025 27 | Jan 2025 | 27 |
Apr 2025 25 | Apr 2025 | 25 |
Sep 2025 23 | Sep 2025 | 23 |
Dec 2025 24 | Dec 2025 | 24 |
How Other Brands Compare
Allegion is ranked second for NPS among its competitors. Aptar Group and Stanley Black & Decker come in first and third, with Fortune Brands Home & Security coming in at #4.
Allegion |  Stanley Black & Decker |  Fortune Brands Home & Security |  Aptar Group | |
| Global Ranking | #- | #123 | #- | #- |
| NPS | 24 | 22 | - | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $13.94B | $13.62B | $9.50B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allegion NPS by Gender
Allegion's NPS was rated 57 by Male customers on Comparably.
Male
57
Allegion's NPS was rated 57 by Male customers on Comparably.
64%
Promoters
29%
Passives
7%
Detractors
Female
N/A
Allegion's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Allegion NPS by Ethnicity
Allegion's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 71 | Caucasian | 71 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Other 34 | Other | 34 |
Allegion NPS by Age
Allegion's NPS was rated 67 points by customers ages 31-35 on Comparably.
Allegion NPS by Usage
Allegion's NPS was rated the highest by customers who have used Allegion's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
Over 10 Years 75 | Over 10 Years | 75 |
Allegion NPS vs. Competitors
Compared to its competitors, Allegion's NPS is rated right above Stanley Black & Decker, and is preceded by Aptar Group.
| COMPANY | NPS Score | |
|---|---|---|
| Aptar Group | 32 |
| Allegion | 24 |
| Stanley Black & Decker | 22 |
| Fortune Brands Home & Security | N/A |
 | McGrath RentCorp | N/A |
 | NAPCO Media | N/A |
 | Ami | -34 |
Allegion Customer Reviews
Out of the 5 Allegion customer reviews 5 were positive and 0 were constructive. Allegion customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Allegion Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Allegion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Allegion Customer Loyalty Score by Gender
Allegion's Customer Loyalty score was rated 94 by Male customers on Comparably.
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Male
94%
Yes
Female
N/A
Yes
Allegion Customer Loyalty Score by Ethnicity
Allegion's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
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100
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
70
out of 100
Other
Allegion Customer Loyalty Score by Age
Allegion's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
Allegion Customer Loyalty Score by Usage
Allegion's Customer Loyalty score was rated 100% by customers who have used Allegion's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Allegion Customer Loyalty Score by Industry
Allegion's Customer Loyalty score was rated 100% by Tech industry customers.
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Allegion Customer Loyalty vs. Competitors
Compared to its competitors, Allegion's Customer Loyalty score is rated right above Stanley Black & Decker, and is preceded by Aptar Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aptar Group | 86% |
| Allegion | 84% |
| Stanley Black & Decker | 82% |
| Ami | 10% |
| Fortune Brands Home & Security | N/A |
| McGrath RentCorp | N/A |
| NAPCO Media | N/A |
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Allegion Product Quality
3.9/5
Allegion has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Allegion Product Information
Allegion’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Allegion's product the highest.
- Website
- http://allegion.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Hardware and Devices
Quick Insights into Allegion Product Quality
Allegion's Product Quality score was rated highest by customers who have used Allegion's products/services for Over 10 Years, and rated lowest by customers who have used Allegion's products/services for 1 to 2 Years.
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Ranked Allegion Product Quality the Highest
Ranked Allegion Product Quality the Lowest
Allegion Product Quality Score by Gender
Allegion's Product Quality score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Allegion Product Quality Score by Ethnicity
Allegion's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Allegion.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.1 | Other | 4.1 |
Allegion Product Quality Score by Age
Allegion's Product Quality score was rated 4.6 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Allegion Product Quality Score by Usage
Allegion's Product Quality score was rated the highest by customers who have used Allegion's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Allegion Product Quality Score by Industry
Allegion's Product Quality score was rated 3.4 stars by Tech industry customers.
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Allegion Product Quality vs. Competitors
Compared to its competitors, Allegion's Product Quality score is rated right above Stanley Black & Decker, and is preceded by Aptar Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Aptar Group | 4/5 |
| Allegion | 3.9/5 |
| Stanley Black & Decker | 3.8/5 |
| Ami | 2.5/5 |
| Fortune Brands Home & Security | N/A |
| McGrath RentCorp | N/A |
| NAPCO Media | N/A |
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Allegion Pricing
Allegion ROI & Value For Money
4/5
Allegion has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Allegion Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Allegion ROI
Allegion's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Allegion's products/services for Over 10 Years.
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Ranked Allegion ROI the Highest
Ranked Allegion ROI the Lowest
Allegion ROI Score by Gender
Allegion's ROI score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Allegion ROI Score by Ethnicity
Allegion's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.3 | Other | 4.3 |
Allegion ROI Score by Age
Allegion's ROI score was rated 4.8 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.8 | 31-35 | 4.8 |
Allegion ROI Score by Usage
Allegion's ROI score was rated the highest by customers who have used Allegion's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Allegion ROI Score by Industry
Allegion's ROI score was rated 4.4 stars by Tech industry customers.
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Allegion Pricing vs. Competitors
Compared to its competitors, Allegion's ROI score is rated right above Stanley Black & Decker.
| COMPANY | Pricing Score | |
|---|---|---|
| Allegion | 4/5 |
| Stanley Black & Decker | 3.7/5 |
| Aptar Group | 3.5/5 |
| Ami | 2.5/5 |
| Fortune Brands Home & Security | N/A |
| McGrath RentCorp | N/A |
| NAPCO Media | N/A |
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Allegion Customer Satisfaction (CSAT)
Allegion Customer Satisfaction (CSAT) Score
70 / 100
Allegion has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Allegion Customer Satisfaction
Allegion's Customer Satisfaction score was rated highest by customers who have used Allegion's products/services for 2 to 5 Years, and rated lowest by customers who have used Allegion's products/services for 1 to 2 Years.
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Ranked Allegion Customer Satisfaction the Highest
Ranked Allegion Customer Satisfaction the Lowest
Allegion Customer Satisfaction Score by Gender
Allegion's Customer Satisfaction score was rated 83 by Male customers on Comparably.
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83 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Allegion Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Allegion's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
86%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Allegion's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Allegion's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Allegion Customer Satisfaction Score by Age
Allegion's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
Allegion Customer Satisfaction Score by Usage
Allegion's Customer Satisfaction score was rated the highest by customers who have used Allegion's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Allegion Customer Satisfaction Score by Industry
Allegion's Customer Satisfaction score was rated 50 points by Tech industry customers.
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"title": "Allegion Customer Satisfaction Score by Industry",
"text": "Allegion's Customer Satisfaction score was rated 50 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Allegion's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Allegion Customer Satisfaction vs. Competitors
Compared to its competitors, Allegion's Customer Satisfaction score is rated right above Stanley Black & Decker, and is preceded by Aptar Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Aptar Group | 79% |
| Allegion | 70% |
| Stanley Black & Decker | 70% |
| Ami | 0% |
| Fortune Brands Home & Security | 0% |
| McGrath RentCorp | 0% |
| NAPCO Media | 0% |
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Allegion Customer Service
3.9/5
Allegion has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Allegion's Customer Service
Address
Dublin, IN
Website
http://allegion.com
Phone Number
35312546200
Quick Insights into Allegion Customer Service
Allegion's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Allegion's products/services for 1 to 2 Years.
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Ranked Allegion Customer Service the Highest
Ranked Allegion Customer Service the Lowest
Allegion Customer Service Score by Gender
Allegion's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Allegion Customer Service Score by Ethnicity
Allegion's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.1 | Other | 4.1 |
Allegion Customer Service Score by Age
Allegion's Customer Service score was rated 4.8 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.8 | 31-35 | 4.8 |
Allegion Customer Service Score by Usage
Allegion's Customer Service score was rated the highest by customers who have used Allegion's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Allegion Customer Service Score by Industry
Allegion's Customer Service score was rated 4 stars by Tech industry customers.
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Allegion Customer Service vs. Competitors
Compared to its competitors, Allegion's Customer Service score is rated right above Stanley Black & Decker.
| COMPANY | Customer Service Score | |
|---|---|---|
| Allegion | 3.9/5 |
| Stanley Black & Decker | 3.8/5 |
| Aptar Group | 3.6/5 |
| Ami | 2.5/5 |
| Fortune Brands Home & Security | N/A |
| McGrath RentCorp | N/A |
| NAPCO Media | N/A |
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Allegion as an Employer
4.6/5
Allegion has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Allegion scored a 24 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Allegion would recommend the brand to a friend. ENPS measures how likely Allegion employees would recommend working at Allegion to a friend.
Net Promoter Score
24
NPS Score
| 51% | Promoters |
|---|---|
| 22% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 59% | Promoters |
|---|---|
| 24% | Passive |
| 17% | Detractors |
