0
NPS
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Alltricks
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About Alltricks' Brand
Operator of an e-commerce platform designed to sell bicycle spare parts and accessories. The company's e-commerce platform offers custom workshops and online auction of bicycles, bicycle parts and accessories from over 500 different brands, enabling customers to buy cycling parts and accessories at discounted rates. Among its major competitors, Alltricks is ranked in 3rd place for NPS while Decathlon is 1st, and DICK'S Sporting Goods is 2nd.
Brand at a Glance
55%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
2.7/5
Customer Service
Alltricks Ranking
- #3 / 3 of its competitors
Alltricks NPS
Alltricks's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Alltricks's customers would recommend using the product based on a scale of -100 to 100.
Alltricks Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Alltricks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
Feb 2024 0 | Feb 2024 | 0 |
Jul 2024 -33 | Jul 2024 | -33 |
Jan 2025 0 | Jan 2025 | 0 |
How Other Brands Compare
Alltricks is ranked third for NPS among its competitors. Decathlon and DICK'S Sporting Goods come in first and second.
Alltricks |  DICK'S Sporting Goods |  Decathlon | |
| Global Ranking | #- | #244 | #874 |
| NPS | 0 | 31 | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $1.88B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alltricks NPS vs. Competitors
Compared to its competitors, Alltricks's NPS is rated right below DICK'S Sporting Goods.
| COMPANY | NPS Score | |
|---|---|---|
| Decathlon | 40 |
| DICK'S Sporting Goods | 31 |
| Alltricks | 0 |
Alltricks Customer Reviews
Out of the 2 Alltricks customer reviews 1 was positive and 1 was constructive. Alltricks customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Alltricks Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Alltricks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Alltricks Customer Loyalty vs. Competitors
Compared to its competitors, Alltricks's Customer Loyalty score is rated right below DICK'S Sporting Goods.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Decathlon | 89% |
| DICK'S Sporting Goods | 75% |
| Alltricks | 55% |
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Alltricks Product Quality
3.4/5
Alltricks has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Alltricks Product Information
Alltricks’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.alltricks.fr
- Company Size
- 51-200 Employees
Alltricks Product Quality vs. Competitors
Compared to its competitors, Alltricks's Product Quality score is rated right below DICK'S Sporting Goods.
| COMPANY | Product Quality Score | |
|---|---|---|
| Decathlon | 4.2/5 |
| DICK'S Sporting Goods | 3.8/5 |
| Alltricks | 3.4/5 |
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Alltricks Pricing
Alltricks ROI & Value For Money
3.7/5
Alltricks has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Alltricks Pricing vs. Competitors
Compared to its competitors, Alltricks's ROI score is rated right above DICK'S Sporting Goods, and is preceded by Decathlon.
| COMPANY | Pricing Score | |
|---|---|---|
| Decathlon | 4.1/5 |
| Alltricks | 3.7/5 |
| DICK'S Sporting Goods | 3.6/5 |
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Alltricks Customer Satisfaction (CSAT)
Alltricks Customer Satisfaction (CSAT) Score
66 / 100
Alltricks has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alltricks Customer Satisfaction vs. Competitors
Compared to its competitors, Alltricks's Customer Satisfaction score is rated right below DICK'S Sporting Goods.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Decathlon | 87% |
| DICK'S Sporting Goods | 76% |
| Alltricks | 67% |
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Alltricks Customer Service
2.7/5
Alltricks has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Alltricks's Customer Service
Address
5, Avenue Isaac Newton, Montigny-le-Bretonneux, 78180 France
Website
www.alltricks.fr
Alltricks Customer Service vs. Competitors
Compared to its competitors, Alltricks's Customer Service score is rated right below DICK'S Sporting Goods.
| COMPANY | Customer Service Score | |
|---|---|---|
| Decathlon | 4.1/5 |
| DICK'S Sporting Goods | 3.7/5 |
| Alltricks | 2.7/5 |
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Alltricks as an Employer
4.3/5
Alltricks has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Alltricks scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Alltricks would recommend the brand to a friend. ENPS measures how likely Alltricks employees would recommend working at Alltricks to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
