Ally Financial Inc. NPS & Customer Reviews

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Ally Financial Inc.

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Ally Financial Inc.

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About Ally Financial Inc. Brand

Ally Financial Inc. is a automotive financial services company powered by a top direct banking franchise. Among its major competitors, Ally Financial Inc. is ranked in 4th place for NPS while JPMorgan Chase & Co is 1st, and Discover is 2nd. Overall, Ally Financial Inc. has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $16.88B

Brand at a Glance

74%

Customer Loyalty

2.1/5

Product Quality

2.2/5

Pricing

2.1/5

Customer Service

Ally Financial Inc. CMO

Andrea Brimmer

Ally Financial Inc. Ranking

^#3 / 4 of its competitors

Ally Financial Inc. NPS

Ally Financial Inc.'s Net Promoter Score (NPS) is a -40 with 26% Promoters, 8% Passives, and 66% Detractors. Net Promoter Score tracks whether Ally Financial Inc.'s customers would recommend using the product based on a scale of -100 to 100.

Ally Financial Inc. Overall NPS

-40

NPS

26%	Promoters
8%	Passives
66%	Detractors

Ally Financial Inc. NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2024 -40	Jul 2024	-40
Aug 2024 -38	Aug 2024	-38
Sep 2024 -38	Sep 2024	-38
Oct 2024 -38	Oct 2024	-38
Nov 2024 -38	Nov 2024	-38
Dec 2024 -38	Dec 2024	-38
Mar 2025 -38	Mar 2025	-38
May 2025 -40	May 2025	-40
Jun 2025 -40	Jun 2025	-40
Aug 2025 -40	Aug 2025	-40
Sep 2025 -40	Sep 2025	-40
Dec 2025 -40	Dec 2025	-40

How Other Brands Compare

Ally Financial Inc. is ranked third for NPS among its competitors. JPMorgan Chase & Co and Bank of America come in first and second, with Capital One coming in at #4. Among those competitors, it is the lowest valued company behind JPMorgan Chase & Co.

	Ally Financial Inc.	JPMorgan Chase & Co	Bank of America	Capital One
Global Ranking	#-	#72	#152	#-
NPS	-40	31	2	-41
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$16.88B	$451.20B	$298.80B	$54.69B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Ally Financial Inc. NPS by Gender

Ally Financial Inc.'s NPS was rated -60 by both Female and Male customers on Comparably.

Male

-60

Ally Financial Inc.'s NPS was rated -60 by Male customers on Comparably.

17%

Promoters

Passives

77%

Detractors

Female

-60

Ally Financial Inc.'s NPS was rated -60 by Female customers on Comparably.

18%

Promoters

Passives

78%

Detractors

Ally Financial Inc. NPS by Ethnicity

Ally Financial Inc.'s NPS was rated the highest by Native American customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -59	Caucasian	-59
Hispanic or Latino -28	Hispanic or Latino	-28
African American/Black -58	African American/Black	-58
Asian or Pacific Islander -25	Asian or Pacific Islander	-25
Native American 34	Native American	34
Other -100	Other	-100

Ally Financial Inc. NPS by Age

Ally Financial Inc.'s NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

26-30

17%

25%

58%

31-35

47%

53%

36-40

33%

11%

56%

41-45

33%

67%

46-50

87%

51-55

93%

56-60

12%

80%

61-65

21%

79%

66+

88%

Ally Financial Inc. NPS by Usage

Ally Financial Inc.'s NPS was rated the highest by customers who have used Ally Financial Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -74	Less than 1 Year	-74
1 to 2 Years -41	1 to 2 Years	-41
2 to 5 Years -64	2 to 5 Years	-64
5 to 10 Years -72	5 to 10 Years	-72
Over 10 Years -33	Over 10 Years	-33

Ally Financial Inc. NPS vs. Competitors

Compared to its competitors, Ally Financial Inc.'s NPS is rated right above Capital One, and is preceded by Bank of America.

COMPANY		NPS Score
	JPMorgan Chase & Co	31
	Discover	10
	Bank of America	2
	Ally Financial Inc.	-40
	Capital One	-41

Ally Financial Inc. Customer Reviews

Out of the 37 Ally Financial Inc. customer reviews 7 were positive and 30 were constructive. Ally Financial Inc. customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Ally Financial Inc. Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Ally Financial Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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74%

26%

Ally Financial Inc. Customer Loyalty Score by Gender

Male customers rated Ally Financial Inc.'s Customer Loyalty score 2% higher than Female customers.

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Male

74%

Yes

Female

72%

Yes

Ally Financial Inc. Customer Loyalty Score by Ethnicity

Ally Financial Inc.'s Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Native American

out of 100

Other

Ally Financial Inc. Customer Loyalty Score by Age

Ally Financial Inc.'s Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 78%	26-30	78%
31-35 64%	31-35	64%
36-40 80%	36-40	80%
41-45 100%	41-45	100%
46-50 58%	46-50	58%
51-55 68%	51-55	68%
56-60 75%	56-60	75%
61-65 81%	61-65	81%
66+ 68%	66+	68%

Ally Financial Inc. Customer Loyalty Score by Usage

Ally Financial Inc.'s Customer Loyalty score was rated the highest by customers who have used Ally Financial Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	48%
1 to 2 Years	64%
2 to 5 Years	83%
5 to 10 Years	71%
Over 10 Years	100%

Ally Financial Inc. Customer Loyalty Score by Industry

Ally Financial Inc.'s Customer Loyalty score was rated the highest by Non-Profit industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	87%
Accounting	84%
Aerospace and Aviation	33%
Automotive and Transportation	70%
Banking and Financial Services	89%
Business and Consumer Services	64%
Construction	64%
Consulting	70%
Consumer Services	55%
Education	90%
Healthcare, Hospitals and Medicine	33%
Insurance	70%
Legal	70%
Manufacturing and Machinery	64%
Non-Profit	100%
Retail	70%

Ally Financial Inc. Customer Loyalty vs. Competitors

Compared to its competitors, Ally Financial Inc.'s Customer Loyalty score is rated right below Capital One.

COMPANY		Customer Loyalty Score
	JPMorgan Chase & Co	83%
	Discover	83%
	Bank of America	80%
	Capital One	79%
	Ally Financial Inc.	74%

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Ally Financial Inc. Product Quality

2.1/5

Ally Financial Inc. has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.

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Ally Financial Inc. Product Information

Ally Financial Inc.’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Ally Financial Inc.'s product the highest. Reviewers from the Consumer Services industry rated Ally Financial Inc. the lowest at 1.9.

Website: http://www.ally.com/

Company Size: 5,001-10,000 Employees

Industry

Tech

FinTech

Travel

Quick Insights into Ally Financial Inc. Product Quality

Ally Financial Inc.'s Product Quality score was rated highest by Native American customers, and rated lowest by Other customers.

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Ranked Ally Financial Inc. Product Quality the Highest

Native American	3.5
41-45	3.2
Banking and Financial Services	3

Ranked Ally Financial Inc. Product Quality the Lowest

Less than 1 Year	1.5
Non-Profit	1.5
Other	1.5

Ally Financial Inc. Product Quality Score by Gender

Male customers rated Ally Financial Inc.'s Product Quality score 0.3 stars higher than Female customers.

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Male

1.9/5

Female

1.6/5

Ally Financial Inc. Product Quality Score by Ethnicity

Ally Financial Inc.'s Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.8	Caucasian	1.8
Hispanic or Latino 2.9	Hispanic or Latino	2.9
African American/Black 1.7	African American/Black	1.7
Asian or Pacific Islander 2.7	Asian or Pacific Islander	2.7
Native American 3.5	Native American	3.5
Other 1.5	Other	1.5

Ally Financial Inc. Product Quality Score by Age

Ally Financial Inc.'s Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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Summary	Age	Score
26-30 2.5	26-30	2.5
31-35 2.4	31-35	2.4
36-40 2.3	36-40	2.3
41-45 3.2	41-45	3.2
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.7	56-60	1.7
61-65 1.5	61-65	1.5
66+ 1.7	66+	1.7

Ally Financial Inc. Product Quality Score by Usage

Ally Financial Inc.'s Product Quality score was rated the highest by customers who have used Ally Financial Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	2
2 to 5 Years	1.8
5 to 10 Years	1.5
Over 10 Years	2.7

Ally Financial Inc. Product Quality Score by Industry

Ally Financial Inc.'s Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Non-Profit industry customers.

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Tech	2.6
Accounting	2.4
Aerospace and Aviation	2.7
Automotive and Transportation	1.7
Banking and Financial Services	3
Business and Consumer Services	1.5
Construction	1.5
Consulting	2
Consumer Services	1.9
Education	1.6
Healthcare, Hospitals and Medicine	1.5
Insurance	2.4
Legal	1.5
Manufacturing and Machinery	1.8
Non-Profit	1.5
Retail	2.6

Ally Financial Inc. Product Quality vs. Competitors

Compared to its competitors, Ally Financial Inc.'s Product Quality score is rated right below Capital One.

COMPANY		Product Quality Score
	JPMorgan Chase & Co	4/5
	Bank of America	3.5/5
	Discover	3.2/5
	Capital One	2.3/5
	Ally Financial Inc.	2.1/5

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Ally Financial Inc. Pricing

Ally Financial Inc. ROI & Value For Money

2.2/5

Ally Financial Inc. has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.

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Ally Financial Inc. Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Ally Financial Inc..

Quick Insights into Ally Financial Inc. ROI

Ally Financial Inc.'s ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Other customers.

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Ranked Ally Financial Inc. ROI the Highest

Aerospace and Aviation	3.6
Hispanic or Latino	3.3
41-45	3.1

Ranked Ally Financial Inc. ROI the Lowest

61-65	1.5
Non-Profit	1.5
Other	1.5

Ally Financial Inc. ROI Score by Gender

Male customers rated Ally Financial Inc.'s ROI score 0.5 stars higher than Female customers.

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Male

2.1/5

Female

1.6/5

Ally Financial Inc. ROI Score by Ethnicity

Ally Financial Inc.'s ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.8	Caucasian	1.8
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 1.8	African American/Black	1.8
Asian or Pacific Islander 2.7	Asian or Pacific Islander	2.7
Native American 3.3	Native American	3.3
Other 1.5	Other	1.5

Ally Financial Inc. ROI Score by Age

Ally Financial Inc.'s ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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Summary	Age	Score
26-30 2.6	26-30	2.6
31-35 2.4	31-35	2.4
36-40 2.5	36-40	2.5
41-45 3.1	41-45	3.1
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.7	56-60	1.7
61-65 1.5	61-65	1.5
66+ 1.7	66+	1.7

Ally Financial Inc. ROI Score by Usage

Ally Financial Inc.'s ROI score was rated the highest by customers who have used Ally Financial Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.6
1 to 2 Years	1.9
2 to 5 Years	1.9
5 to 10 Years	1.6
Over 10 Years	2.8

Ally Financial Inc. ROI Score by Industry

Ally Financial Inc.'s ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Non-Profit industry customers.

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Tech	2.6
Accounting	2.2
Aerospace and Aviation	3.6
Automotive and Transportation	1.6
Banking and Financial Services	3
Business and Consumer Services	1.5
Construction	1.5
Consulting	2.1
Consumer Services	2.4
Education	1.7
Healthcare, Hospitals and Medicine	1.5
Insurance	2.1
Legal	1.5
Manufacturing and Machinery	1.7
Non-Profit	1.5
Retail	2.6

Ally Financial Inc. Pricing vs. Competitors

Compared to its competitors, Ally Financial Inc.'s ROI score is rated right above Capital One, and is preceded by Bank of America.

COMPANY		Pricing Score
	JPMorgan Chase & Co	3.9/5
	Discover	3.3/5
	Bank of America	3.3/5
	Ally Financial Inc.	2.2/5
	Capital One	2.1/5

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Ally Financial Inc. Customer Satisfaction (CSAT)

Ally Financial Inc. Customer Satisfaction (CSAT) Score

32 / 100

Ally Financial Inc. has an overall Customer Satisfaction score of 32 rated by its users and customers.

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Very Satisfied	19%
Satisfied	13%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	8%
Very Dissatisfied	56%

Very Satisfied

19%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

56%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Ally Financial Inc. Customer Satisfaction

Ally Financial Inc.'s Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Other customers.

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Ranked Ally Financial Inc. Customer Satisfaction the Highest

Aerospace and Aviation	75%
Hispanic or Latino	71%
41-45	56%

Ranked Ally Financial Inc. Customer Satisfaction the Lowest

51-55	0%
Non-Profit	0%
Other	0%

Ally Financial Inc. Customer Satisfaction Score by Gender

Male customers rated Ally Financial Inc.'s Customer Satisfaction score 11 points higher than Female customers.

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30 / 100

Male

	Very Satisfied	17%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	8%
	Very Dissatisfied	61%

19 / 100

Female

	Very Satisfied	10%
	Satisfied	9%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	9%
	Very Dissatisfied	71%

Ally Financial Inc. Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Ally Financial Inc. Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.

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21 / 100

Very Satisfied	15%
Satisfied	6%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	8%
Very Dissatisfied	71%

Very Satisfied

15%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

71%

CSAT according to Hispanic or Latino

Ally Financial Inc. Customer Satisfaction (CSAT) score was rated 71% according to Hispanic or Latino users and customers.

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71 / 100

Very Satisfied	43%
Satisfied	28%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	29%

Very Satisfied

43%

Satisfied

28%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

29%

CSAT according to African American/Black

Ally Financial Inc. Customer Satisfaction (CSAT) score was rated 28% according to African American/Black users and customers.

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28 / 100

Very Satisfied	0%
Satisfied	28%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	11%
Very Dissatisfied	56%

Very Satisfied

Satisfied

28%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

56%

CSAT according to Asian or Pacific Islander

Ally Financial Inc. Customer Satisfaction (CSAT) score was rated 49% according to Asian or Pacific Islander users and customers.

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49 / 100

Very Satisfied	13%
Satisfied	36%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	13%
Very Dissatisfied	38%

Very Satisfied

13%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

38%

CSAT according to Native American

Ally Financial Inc. Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

CSAT according to Other

Ally Financial Inc. Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	12%
Very Dissatisfied	88%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

88%

Ally Financial Inc. Customer Satisfaction Score by Age

Ally Financial Inc.'s Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

26-30

50%

31-35

50%

36-40

50%

41-45

56%

46-50

10%

51-55

56-60

18%

61-65

17%

66+

12%

Ally Financial Inc. Customer Satisfaction Score by Usage

Ally Financial Inc.'s Customer Satisfaction score was rated the highest by customers who have used Ally Financial Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	13
1 to 2 Years	28
2 to 5 Years	22
5 to 10 Years	19
Over 10 Years	47

Ally Financial Inc. Customer Satisfaction Score by Industry

Ally Financial Inc.'s Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Non-Profit industry customers.

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		},
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			"label": "Consumer Services",
			"groupId": 514,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Ally Financial Inc.'s Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 11,
			"stars": 0,
			"csatScore": 11,
			"text": "Ally Financial Inc.'s Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 11
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ally Financial Inc.'s Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Ally Financial Inc.'s Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 11,
			"stars": 0,
			"csatScore": 11,
			"text": "Ally Financial Inc.'s Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 11
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ally Financial Inc.'s Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Ally Financial Inc.'s Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Ally Financial Inc.'s Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		}
	]
}

Tech	37
Accounting	45
Aerospace and Aviation	75
Automotive and Transportation	20
Banking and Financial Services	49
Business and Consumer Services	25
Construction	0
Consumer Services	25
Education	11
Healthcare, Hospitals and Medicine	0
Insurance	33
Legal	11
Manufacturing and Machinery	0
Non-Profit	0
Retail	33

Ally Financial Inc. Customer Satisfaction vs. Competitors

Compared to its competitors, Ally Financial Inc.'s Customer Satisfaction score is rated right above Capital One, and is preceded by Discover.

COMPANY		Customer Satisfaction (CSAT) Score
	JPMorgan Chase & Co	77%
	Bank of America	70%
	Discover	56%
	Ally Financial Inc.	32%
	Capital One	14%

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Ally Financial Inc. Customer Service

2.1/5

Ally Financial Inc. has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.

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About Ally Financial Inc.'s Customer Service

Address

200 Renaissance Center, PO Box 200, Detroit, MI

Website

http://www.ally.com/

Phone Number

(866)710-4623

Quick Insights into Ally Financial Inc. Customer Service

Ally Financial Inc.'s Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Other customers.

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Ranked Ally Financial Inc. Customer Service the Highest

Aerospace and Aviation	4.2
Native American	3.3
41-45	2.8

Ranked Ally Financial Inc. Customer Service the Lowest

66+	1.5
Non-Profit	1.5
Other	1.5

Ally Financial Inc. Customer Service Score by Gender

Male customers rated Ally Financial Inc.'s Customer Service score 0.2 stars higher than Female customers.

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Male

1.8/5

Female

1.6/5

Ally Financial Inc. Customer Service Score by Ethnicity

Ally Financial Inc.'s Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 3.1	Hispanic or Latino	3.1
African American/Black 1.8	African American/Black	1.8
Asian or Pacific Islander 2.7	Asian or Pacific Islander	2.7
Native American 3.3	Native American	3.3
Other 1.5	Other	1.5

Ally Financial Inc. Customer Service Score by Age

Ally Financial Inc.'s Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
26-30 2.7	26-30	2.7
31-35 2.4	31-35	2.4
36-40 2.3	36-40	2.3
41-45 2.8	41-45	2.8
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.6	56-60	1.6
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Ally Financial Inc. Customer Service Score by Usage

Ally Financial Inc.'s Customer Service score was rated the highest by customers who have used Ally Financial Inc.'s products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	1.6
1 to 2 Years	2
2 to 5 Years	1.7
5 to 10 Years	1.5
Over 10 Years	2.6

Ally Financial Inc. Customer Service Score by Industry

Ally Financial Inc.'s Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Non-Profit industry customers.

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Tech	2.1
Accounting	2.4
Aerospace and Aviation	4.2
Automotive and Transportation	3
Banking and Financial Services	2.9
Business and Consumer Services	1.5
Construction	1.5
Consulting	2
Consumer Services	2.4
Education	1.5
Healthcare, Hospitals and Medicine	1.5
Insurance	2.3
Legal	1.5
Manufacturing and Machinery	1.7
Non-Profit	1.5
Retail	2

Ally Financial Inc. Customer Service vs. Competitors

Compared to its competitors, Ally Financial Inc.'s Customer Service score is rated right above Capital One, and is preceded by Bank of America.

COMPANY		Customer Service Score
	JPMorgan Chase & Co	4/5
	Discover	3.4/5
	Bank of America	3.4/5
	Ally Financial Inc.	2.1/5
	Capital One	2/5

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Ally Financial Inc. as an Employer

4.3/5

Ally Financial Inc. has a 4.3/5 stars for its overall company culture rated by their employees

top

CEO of Ally Financial Inc.

Jeffrey Brown

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Ally Financial Inc. scored a -40 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Ally Financial Inc. would recommend the brand to a friend. ENPS measures how likely Ally Financial Inc. employees would recommend working at Ally Financial Inc. to a friend.

Net Promoter Score

-40

NPS Score

26%	Promoters
8%	Passive
66%	Detractors

Employee Net Promoter Score

eNPS Score

57%	Promoters
17%	Passive
26%	Detractors

Global Ranking Snapshot

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3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail