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NPS
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AlphaSense
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About AlphaSense's Brand
AlphaSense transforms the way companies get information and make critical decisions with its AI-powered market intelligence platform. Among its major competitors, AlphaSense is ranked in 3rd place for NPS while Trending is 1st, and Dataminr is 2nd.Their current valuation is $250.00M
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
AlphaSense Ranking
- #3 / 4 of its competitors
AlphaSense NPS
AlphaSense's Net Promoter Score (NPS) is a -1 with 35% Promoters, 29% Passives, and 36% Detractors. Net Promoter Score tracks whether AlphaSense's customers would recommend using the product based on a scale of -100 to 100.
AlphaSense Overall NPS
| 35% | Promoters |
|---|---|
| 29% | Passives |
| 36% | Detractors |
AlphaSense NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Apr 2023 -50 | Apr 2023 | -50 |
May 2023 0 | May 2023 | 0 |
Jun 2023 -17 | Jun 2023 | -17 |
Oct 2023 -1 | Oct 2023 | -1 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 11 | Mar 2024 | 11 |
May 2024 0 | May 2024 | 0 |
Jul 2024 -9 | Jul 2024 | -9 |
Oct 2024 -1 | Oct 2024 | -1 |
Jan 2025 0 | Jan 2025 | 0 |
May 2025 -1 | May 2025 | -1 |
How Other Brands Compare
AlphaSense is ranked third for NPS among its competitors. Trending and Dataminr come in first and second, with Selerity coming in at #4. Among those competitors, it is the third most valued company behind Dataminr.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AlphaSense NPS vs. Competitors
Compared to its competitors, AlphaSense's NPS is rated right below Selerity.
| COMPANY | NPS Score | |
|---|---|---|
 | Trending | 100 |
 | Dataminr | 29 |
 | Selerity | N/A |
| AlphaSense | -1 |
AlphaSense Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of AlphaSense users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AlphaSense Customer Loyalty vs. Competitors
Compared to its competitors, AlphaSense's Customer Loyalty score is rated right above Trending, and is preceded by Dataminr.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dataminr | 84% |
| AlphaSense | 69% |
| Trending | 10% |
| Selerity | N/A |
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AlphaSense Product Quality
3.3/5
AlphaSense has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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AlphaSense Product Information
AlphaSense’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.alpha-sense.com
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
AlphaSense Product Quality vs. Competitors
Compared to its competitors, AlphaSense's Product Quality score is rated right above Selerity, and is preceded by Trending.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dataminr | 4.1/5 |
| Trending | 4/5 |
| AlphaSense | 3.3/5 |
| Selerity | N/A |
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AlphaSense Pricing
AlphaSense ROI & Value For Money
3.5/5
AlphaSense has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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AlphaSense Pricing vs. Competitors
Compared to its competitors, AlphaSense's ROI score is rated right above Selerity, and is preceded by Dataminr.
| COMPANY | Pricing Score | |
|---|---|---|
| Trending | 5/5 |
| Dataminr | 3.8/5 |
| AlphaSense | 3.5/5 |
| Selerity | N/A |
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AlphaSense Customer Satisfaction (CSAT)
AlphaSense Customer Satisfaction (CSAT) Score
50 / 100
AlphaSense has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AlphaSense Customer Satisfaction vs. Competitors
Compared to its competitors, AlphaSense's Customer Satisfaction score is rated right above Selerity, and is preceded by Dataminr.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trending | 100% |
| Dataminr | 77% |
| AlphaSense | 50% |
| Selerity | 0% |
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AlphaSense Customer Service
3.4/5
AlphaSense has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About AlphaSense's Customer Service
Address
24 Union Square East, San Francisco, CA 10003
Website
http://www.alpha-sense.com
Phone Number
844-246-1040
AlphaSense's Social Links
AlphaSense Customer Service vs. Competitors
Compared to its competitors, AlphaSense's Customer Service score is rated right above Selerity, and is preceded by Dataminr.
| COMPANY | Customer Service Score | |
|---|---|---|
| Trending | 5/5 |
| Dataminr | 4/5 |
| AlphaSense | 3.4/5 |
| Selerity | N/A |
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AlphaSense as an Employer
2.9/5
AlphaSense has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
AlphaSense scored a -1 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of AlphaSense would recommend the brand to a friend. ENPS measures how likely AlphaSense employees would recommend working at AlphaSense to a friend.
Net Promoter Score
-1
NPS Score
| 35% | Promoters |
|---|---|
| 29% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 39% | Promoters |
|---|---|
| 18% | Passive |
| 43% | Detractors |
