100
NPS
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Trending
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About Trending's Brand
Analytics for Finance Professionals Among its major competitors, Trending is ranked in 1st place for NPS while Twitter is 2nd, and Meta is 3rd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Trending Ranking
- #1 / 4 of its competitors
Trending NPS
Trending's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Trending's customers would recommend using the product based on a scale of -100 to 100.
Trending Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Trending NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 100 | Oct 2024 | 100 |
How Other Brands Compare
Trending is ranked first for NPS among its competitors. Twitter and Meta come in second and third, with AlphaSense coming in at #4.
Trending |  Twitter |  Meta |  AlphaSense | |
| Global Ranking | #- | #91 | #102 | #- |
| NPS | 100 | 11 | 9 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $57.69B | $746.49B | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trending NPS vs. Competitors
Compared to its competitors, Trending's NPS is rated right above Twitter.
| COMPANY | NPS Score | |
|---|---|---|
| Trending | 100 |
| 11 | |
| Meta | 9 |
| AlphaSense | -1 |
Trending Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Trending users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trending Customer Loyalty vs. Competitors
Compared to its competitors, Trending's Customer Loyalty score is rated right below AlphaSense.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 75% | |
| Meta | 75% |
| AlphaSense | 69% |
| Trending | 10% |
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Trending Product Quality
4/5
Trending has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Trending Product Information
Trending’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://trending.io
- Company Size
- 1-10 Employees
Industry
Tech
Analytics
Big Data
Content
Enterprise
FinTech
Media
SaaS
Sports & Entertainment
Trending Product Quality vs. Competitors
Compared to its competitors, Trending's Product Quality score is rated right above Twitter.
| COMPANY | Product Quality Score | |
|---|---|---|
| Trending | 4/5 |
| 3.6/5 | |
| Meta | 3.6/5 |
| AlphaSense | 3.3/5 |
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Trending Pricing
Trending ROI & Value For Money
5/5
Trending has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Trending Pricing vs. Competitors
Compared to its competitors, Trending's ROI score is rated right above Meta.
| COMPANY | Pricing Score | |
|---|---|---|
| Trending | 5/5 |
| Meta | 3.6/5 |
| 3.6/5 | |
| AlphaSense | 3.5/5 |
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Trending Customer Satisfaction (CSAT)
Trending Customer Satisfaction (CSAT) Score
100 / 100
Trending has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trending Customer Satisfaction vs. Competitors
Compared to its competitors, Trending's Customer Satisfaction score is rated right above Meta.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trending | 100% |
| Meta | 65% |
| 64% | |
| AlphaSense | 50% |
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Trending Customer Service
5/5
Trending has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Trending's Customer Service
Address
19 South Park Ave, San Francisco, CA
Website
http://trending.io
Phone Number
+1.415.320.8585
Trending Customer Service vs. Competitors
Compared to its competitors, Trending's Customer Service score is rated right above Meta.
| COMPANY | Customer Service Score | |
|---|---|---|
| Trending | 5/5 |
| Meta | 3.5/5 |
| 3.5/5 | |
| AlphaSense | 3.4/5 |
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