50
NPS
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Altoros
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About Altoros' Brand
Altoros is an experienced IT services provider that helps enterprises to increase operational efficiency and accelerate the delivery of innovative products by shortening time to market. Relying on the power of cloud automation, microservices, blockchain, AI/ML, and industry knowledge, our customers are able to get a sustainable competitive advantage. Among its major competitors, Altoros is ranked in 1st place for NPS while EPAM Systems is 2nd, and WorkFusion is 3rd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
Altoros Ranking
- #1 / 4 of its competitors
Altoros NPS
Altoros's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Altoros's customers would recommend using the product based on a scale of -100 to 100.
Altoros Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Altoros NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 50 | Nov 2021 | 50 |
How Other Brands Compare
Altoros is ranked first for NPS among its competitors. EPAM Systems and WorkFusion come in second and third, with ECS Team coming in at #4.
Altoros |  EPAM Systems |  WorkFusion |  ECS Team | |
| Global Ranking | #- | #396 | #- | #- |
| NPS | 50 | 21 | 0 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $14.94B | $350.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Altoros NPS vs. Competitors
Compared to its competitors, Altoros's NPS is rated right above EPAM Systems.
| COMPANY | NPS Score | |
|---|---|---|
| Altoros | 50 |
| EPAM Systems | 21 |
| WorkFusion | 0 |
| ECS Team | N/A |
 | Nebulaworks | N/A |
Altoros Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Altoros users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Altoros Customer Loyalty vs. Competitors
Compared to its competitors, Altoros's Customer Loyalty score is rated right above ECS Team, and is preceded by EPAM Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WorkFusion | 100% |
| EPAM Systems | 81% |
| Altoros | 10% |
| ECS Team | N/A |
| Nebulaworks | N/A |
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Altoros Product Quality
4/5
Altoros has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Altoros Product Information
Altoros’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.altoros.com
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Business Services
SaaS
Altoros Product Quality vs. Competitors
Compared to its competitors, Altoros's Product Quality score is rated right above WorkFusion.
| COMPANY | Product Quality Score | |
|---|---|---|
| Altoros | 4/5 |
| WorkFusion | 4/5 |
| EPAM Systems | 3.8/5 |
| ECS Team | N/A |
| Nebulaworks | N/A |
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Altoros Pricing
Altoros ROI & Value For Money
4/5
Altoros has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Altoros Pricing vs. Competitors
Compared to its competitors, Altoros's ROI score is rated right above EPAM Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Altoros | 4/5 |
| EPAM Systems | 3.8/5 |
| WorkFusion | 3.5/5 |
| ECS Team | N/A |
| Nebulaworks | N/A |
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Altoros Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Altoros Customer Satisfaction vs. Competitors
Compared to its competitors, Altoros's Customer Satisfaction score is rated right above ECS Team, and is preceded by EPAM Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WorkFusion | 100% |
| EPAM Systems | 83% |
| Altoros | 0% |
| ECS Team | 0% |
| Nebulaworks | 0% |
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Altoros Customer Service
3.5/5
Altoros has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Altoros's Customer Service
Address
4900 Hopyard Rd. Suite 100, Pleasanton, CA 94588
Website
http://www.altoros.com
Phone Number
(650) 395-7002
Altoros's Social Links
Altoros Customer Service vs. Competitors
Compared to its competitors, Altoros's Customer Service score is rated right above ECS Team, and is preceded by WorkFusion.
| COMPANY | Customer Service Score | |
|---|---|---|
| EPAM Systems | 3.9/5 |
| WorkFusion | 3.7/5 |
| Altoros | 3.5/5 |
| ECS Team | N/A |
| Nebulaworks | N/A |
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Altoros as an Employer
4.2/5
Altoros has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Altoros scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Altoros would recommend the brand to a friend. ENPS measures how likely Altoros employees would recommend working at Altoros to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
