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NPS
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WorkFusion
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About WorkFusion's Brand
WorkFusion automates enterprise business processes by combining robotics, AI-powered cognitive automation, and workforce orchestration. Among its major competitors, WorkFusion is ranked in 5th place for NPS while Automation Anywhere is 1st, and Altoros is 2nd. Overall, WorkFusion has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $350.00M
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
WorkFusion CMO
WorkFusion Ranking
- #4 / 4 of its competitors
WorkFusion NPS
WorkFusion's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether WorkFusion's customers would recommend using the product based on a scale of -100 to 100.
WorkFusion Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
WorkFusion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Dec 2021 50 | Dec 2021 | 50 |
Jun 2022 33 | Jun 2022 | 33 |
Sep 2023 0 | Sep 2023 | 0 |
How Other Brands Compare
WorkFusion is ranked #4 for NPS among its competitors. Automation Anywhere and UiPath come in first and second, with EPAM Systems coming in at third. Among those competitors, it is the lowest valued company behind Automation Anywhere.
WorkFusion |  EPAM Systems |  UiPath |  Automation Anywhere | |
| Global Ranking | #- | #396 | #399 | #- |
| NPS | 0 | 21 | 49 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $350.00M | $14.94B | $7.00B | $30.60B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WorkFusion NPS vs. Competitors
Compared to its competitors, WorkFusion's NPS is rated right below EPAM Systems.
| COMPANY | NPS Score | |
|---|---|---|
| Automation Anywhere | 100 |
 | Altoros | 50 |
| UiPath | 49 |
| EPAM Systems | 21 |
| WorkFusion | 0 |
WorkFusion Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of WorkFusion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WorkFusion Customer Loyalty vs. Competitors
Compared to its competitors, WorkFusion's Customer Loyalty score is rated right above UiPath.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WorkFusion | 100% |
| UiPath | 84% |
| EPAM Systems | 81% |
| Automation Anywhere | 68% |
| Altoros | 10% |
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WorkFusion Product Quality
4/5
WorkFusion has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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WorkFusion Product Information
WorkFusion’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.workfusion.com/
- Company Size
- 201-500 Employees
Industry
AI, Big Data and Analytics
Enterprise
FinTech
Productivity
WorkFusion Product Quality vs. Competitors
Compared to its competitors, WorkFusion's Product Quality score is rated right above EPAM Systems, and is preceded by Altoros.
| COMPANY | Product Quality Score | |
|---|---|---|
| UiPath | 4.4/5 |
| Altoros | 4/5 |
| WorkFusion | 4/5 |
| EPAM Systems | 3.8/5 |
| Automation Anywhere | 3.2/5 |
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WorkFusion Pricing
WorkFusion ROI & Value For Money
3.5/5
WorkFusion has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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WorkFusion Pricing vs. Competitors
Compared to its competitors, WorkFusion's ROI score is rated right below EPAM Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| UiPath | 4.2/5 |
| Automation Anywhere | 4/5 |
| Altoros | 4/5 |
| EPAM Systems | 3.8/5 |
| WorkFusion | 3.5/5 |
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WorkFusion Customer Satisfaction (CSAT)
WorkFusion Customer Satisfaction (CSAT) Score
100 / 100
WorkFusion has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WorkFusion Customer Satisfaction vs. Competitors
Compared to its competitors, WorkFusion's Customer Satisfaction score is rated right above UiPath, and is preceded by Automation Anywhere.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Automation Anywhere | 100% |
| WorkFusion | 100% |
| UiPath | 89% |
| EPAM Systems | 83% |
| Altoros | 0% |
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WorkFusion Customer Service
3.7/5
WorkFusion has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About WorkFusion's Customer Service
Address
48 Wall Street, Suite 701, New York City, NY
Website
http://www.workfusion.com/
Phone Number
646-502-5771
WorkFusion Customer Service vs. Competitors
Compared to its competitors, WorkFusion's Customer Service score is rated right above Altoros, and is preceded by EPAM Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Automation Anywhere | 4.1/5 |
| UiPath | 4.1/5 |
| EPAM Systems | 3.9/5 |
| WorkFusion | 3.7/5 |
| Altoros | 3.5/5 |
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WorkFusion as an Employer
2.8/5
WorkFusion has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
WorkFusion scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of WorkFusion would recommend the brand to a friend. ENPS measures how likely WorkFusion employees would recommend working at WorkFusion to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
