100
NPS
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Automation Anywhere
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About Automation Anywhere's Brand
Automation Anywhere develops robotic process automation software to augment and scale knowledge work at the world's largest companies. Among its major competitors, Automation Anywhere is ranked in 1st place for NPS while UiPath is 2nd, and Worksoft is 3rd. Overall, Automation Anywhere has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $30.60B
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Automation Anywhere CMO
Automation Anywhere Ranking
- #1 / 4 of its competitors
Automation Anywhere NPS
Automation Anywhere's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Automation Anywhere's customers would recommend using the product based on a scale of -100 to 100.
Automation Anywhere Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Automation Anywhere NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
How Other Brands Compare
Automation Anywhere is ranked first for NPS among its competitors. UiPath and Worksoft come in second and third, with WorkFusion coming in at #4. Among those competitors, it is the most valued company.
Automation Anywhere |  UiPath |  WorkFusion |  Worksoft | |
| Global Ranking | #- | #399 | #- | #- |
| NPS | 100 | 49 | 0 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $30.60B | $7.00B | $350.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Automation Anywhere NPS vs. Competitors
Compared to its competitors, Automation Anywhere's NPS is rated right above UiPath.
| COMPANY | NPS Score | |
|---|---|---|
| Automation Anywhere | 100 |
| UiPath | 49 |
| Worksoft | 34 |
| WorkFusion | 0 |
 | Automic | N/A |
Automation Anywhere Customer Reviews
Out of the 2 Automation Anywhere customer reviews 2 were positive and 0 were constructive. Automation Anywhere customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Automation Anywhere Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Automation Anywhere users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Automation Anywhere Customer Loyalty vs. Competitors
Compared to its competitors, Automation Anywhere's Customer Loyalty score is rated right above Automic, and is preceded by UiPath.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Worksoft | 100% |
| WorkFusion | 100% |
| UiPath | 84% |
| Automation Anywhere | 68% |
| Automic | N/A |
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Automation Anywhere Product Quality
3.2/5
Automation Anywhere has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Automation Anywhere Product Information
Automation Anywhere’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Automation Anywhere Product Quality vs. Competitors
Compared to its competitors, Automation Anywhere's Product Quality score is rated right above Automic, and is preceded by WorkFusion.
| COMPANY | Product Quality Score | |
|---|---|---|
| Worksoft | 5/5 |
| UiPath | 4.4/5 |
| WorkFusion | 4/5 |
| Automation Anywhere | 3.2/5 |
| Automic | N/A |
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Automation Anywhere Pricing
Automation Anywhere ROI & Value For Money
4/5
Automation Anywhere has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Automation Anywhere Pricing vs. Competitors
Compared to its competitors, Automation Anywhere's ROI score is rated right above WorkFusion, and is preceded by UiPath.
| COMPANY | Pricing Score | |
|---|---|---|
| Worksoft | 5/5 |
| UiPath | 4.2/5 |
| Automation Anywhere | 4/5 |
| WorkFusion | 3.5/5 |
| Automic | N/A |
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Automation Anywhere Customer Satisfaction (CSAT)
Automation Anywhere Customer Satisfaction (CSAT) Score
100 / 100
Automation Anywhere has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Automation Anywhere Customer Satisfaction vs. Competitors
Compared to its competitors, Automation Anywhere's Customer Satisfaction score is rated right above Worksoft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Automation Anywhere | 100% |
| Worksoft | 100% |
| WorkFusion | 100% |
| UiPath | 89% |
| Automic | 0% |
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Automation Anywhere Customer Service
4.1/5
Automation Anywhere has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Automation Anywhere's Customer Service
Address
633 River Oaks Pkwy, San Jose, CA 95134
Website
http://www.AutomationAnywhere.com
Phone Number
408 893 6405
Automation Anywhere's Social Links
Automation Anywhere Customer Service vs. Competitors
Compared to its competitors, Automation Anywhere's Customer Service score is rated right above UiPath, and is preceded by Worksoft.
| COMPANY | Customer Service Score | |
|---|---|---|
| Worksoft | 5/5 |
| Automation Anywhere | 4.1/5 |
| UiPath | 4.1/5 |
| WorkFusion | 3.7/5 |
| Automic | N/A |
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Automation Anywhere as an Employer
4.5/5
Automation Anywhere has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Automation Anywhere scored a 100 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Automation Anywhere would recommend the brand to a friend. ENPS measures how likely Automation Anywhere employees would recommend working at Automation Anywhere to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 58% | Promoters |
|---|---|
| 24% | Passive |
| 18% | Detractors |
