0
NPS
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Ambarella
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About Ambarella's Brand
Ambarella manufactures low power, high definition video compression and image processing semiconductors. Among its major competitors, Ambarella is ranked in 4th place for NPS while Texas A&M is 1st, and NVIDIA is 2nd.Their current market cap is $4.47B
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
Ambarella Ranking
- #4 / 4 of its competitors
Ambarella NPS
Ambarella's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Ambarella's customers would recommend using the product based on a scale of -100 to 100.
Ambarella Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Ambarella NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
May 2022 -100 | May 2022 | -100 |
Sep 2023 -66 | Sep 2023 | -66 |
May 2025 -25 | May 2025 | -25 |
Nov 2025 -20 | Nov 2025 | -20 |
Jan 2026 0 | Jan 2026 | 0 |
How Other Brands Compare
Ambarella is ranked #4 for NPS among its competitors. Texas A&M and NVIDIA come in first and second, with Qualcomm coming in at third. Among those competitors, it is the lowest valued company behind NVIDIA.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ambarella Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Ambarella users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ambarella Customer Loyalty vs. Competitors
Compared to its competitors, Ambarella's Customer Loyalty score is rated right below Texas A&M.
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Ambarella Product Quality
3.5/5
Ambarella has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Ambarella Product Information
Ambarella’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://ambarella.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Business Services
Content
Enterprise
Government & Legal
Hardware and Devices
Media
Sports & Entertainment
Ambarella Product Quality vs. Competitors
Compared to its competitors, Ambarella's Product Quality score is rated right below Texas A&M.
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Ambarella Pricing
Ambarella ROI & Value For Money
3.8/5
Ambarella has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Ambarella Pricing vs. Competitors
Compared to its competitors, Ambarella's ROI score is rated right below Qualcomm.
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Ambarella Customer Satisfaction (CSAT)
Ambarella Customer Satisfaction (CSAT) Score
60 / 100
Ambarella has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ambarella Customer Satisfaction vs. Competitors
Compared to its competitors, Ambarella's Customer Satisfaction score is rated right below Qualcomm.
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Ambarella Customer Service
3.5/5
Ambarella has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Ambarella's Customer Service
Address
2975 San Ysidro Way, Santa Clara, CA
Website
http://ambarella.com
Phone Number
+1 408-734-8888
Ambarella Customer Service vs. Competitors
Compared to its competitors, Ambarella's Customer Service score is rated right below Qualcomm.
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Ambarella as an Employer
3.4/5
Ambarella has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Ambarella scored a 0 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Ambarella would recommend the brand to a friend. ENPS measures how likely Ambarella employees would recommend working at Ambarella to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
