27
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
amoCRM
Marketing or Exec? Claim Your Free Account
About amoCRM's Brand
amoCRM is a smart & easy customer relationship management solution for small teams! Among its major competitors, amoCRM is ranked in 4th place for NPS while Pipedrive is 1st, and PipelineDeals is 2nd.
Brand at a Glance
100%
Customer Loyalty
4.3/5
Product Quality
4.4/5
Pricing
3.5/5
Customer Service
amoCRM Ranking
- #4 / 4 of its competitors
amoCRM NPS
amoCRM's Net Promoter Score (NPS) is a 27 with 56% Promoters, 15% Passives, and 29% Detractors. Net Promoter Score tracks whether amoCRM's customers would recommend using the product based on a scale of -100 to 100.
amoCRM Overall NPS
| 56% | Promoters |
|---|---|
| 15% | Passives |
| 29% | Detractors |
amoCRM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 25 | Aug 2020 | 25 |
May 2022 27 | May 2022 | 27 |
How Other Brands Compare
amoCRM is ranked #4 for NPS among its competitors. Pipedrive and PipelineDeals come in first and second, with Base CRM coming in at third.
amoCRM |  Pipedrive |  PipelineDeals |  Base CRM | |
| Global Ranking | #- | #895 | #- | #- |
| NPS | 27 | 48 | 35 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $300.00M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
amoCRM NPS by Usage
amoCRM's NPS was rated the highest by customers who have used amoCRM's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -8 | Less than 1 Year | -8 |
1 to 2 Years 21 | 1 to 2 Years | 21 |
2 to 5 Years 27 | 2 to 5 Years | 27 |
amoCRM NPS vs. Competitors
Compared to its competitors, amoCRM's NPS is rated right below Base CRM.
| COMPANY | NPS Score | |
|---|---|---|
| Pipedrive | 48 |
| PipelineDeals | 35 |
| Base CRM | 34 |
| amoCRM | 27 |
amoCRM Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of amoCRM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
amoCRM Customer Loyalty vs. Competitors
Compared to its competitors, amoCRM's Customer Loyalty score is rated right above Pipedrive.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| amoCRM | 100% |
| Pipedrive | 84% |
| PipelineDeals | N/A |
| Base CRM | N/A |
Unlock amoCRM Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full amoCRM Customer Loyalty vs. Competitors data and gain insights into your customers today.
amoCRM Product Quality
4.3/5
amoCRM has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock amoCRM's overall Product Quality score rated by its users and customers.
amoCRM Product Information
amoCRM serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. amoCRM supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
amoCRM’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.amoCRM.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Spanish
Russian
Product Type
CRM Software
Lead Management Software
Customer Experience Software
Sales Management Software
Sales Forecasting & Analytics Software
Sales Force Automation Software
Sales Enablement Software
Contact Management Software
Predictive Lead Scoring Software
Social Media Management Software
Inside Sales Software
Customer Engagement Software
Account Based Marketing Software
Online CRM Software
Construction CRM Software
Nonprofit CRM Software
Financial CRM Software
Data Collection Software
Data Discovery Software
Real Estate CRM Software
Healthcare CRM Software
Customer Communications Management Software
Quick Insights into amoCRM Product Quality
amoCRM's Product Quality score was rated highest by customers who have used amoCRM's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked amoCRM's Product Quality.
Ranked amoCRM Product Quality the Highest
amoCRM Product Quality Score by Usage
amoCRM's Product Quality score was rated 4.6 stars by customers who have used amoCRM's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
amoCRM Product Quality vs. Competitors
Compared to its competitors, amoCRM's Product Quality score is rated right above Pipedrive, and is preceded by PipelineDeals.
| COMPANY | Product Quality Score | |
|---|---|---|
| Base CRM | 4.4/5 |
| PipelineDeals | 4.3/5 |
| amoCRM | 4.3/5 |
| Pipedrive | 4.2/5 |
Unlock amoCRM Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full amoCRM Product Quality vs. Competitors data and gain insights into your customers today.
amoCRM Pricing
amoCRM ROI & Value For Money
4.4/5
amoCRM has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock amoCRM's overall ROI score rated by its users and customers.
amoCRM Pricing Plans
amoCRM has a pricing structure that accommodates small, medium, and large businesses. Starting from $15/month, amoCRM uses a subscription model and offers the following: Base: $15 per user, per month, Advanced: $25 per user, per month, and Enterprise: $45 per user, per month.
Who Uses amoCRM?
Small Businesses
Medium Businesses
Large Enterprises
amoCRM Pricing vs. Competitors
Compared to its competitors, amoCRM's ROI score is rated right above Pipedrive.
| COMPANY | Pricing Score | |
|---|---|---|
| amoCRM | 4.4/5 |
| Pipedrive | 4.2/5 |
| PipelineDeals | 4.2/5 |
| Base CRM | 4/5 |
Unlock amoCRM ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full amoCRM ROI vs. Competitors data and gain insights into your customers today.
amoCRM Customer Satisfaction (CSAT)
amoCRM Customer Satisfaction (CSAT) Score
100 / 100
amoCRM has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
amoCRM Customer Satisfaction vs. Competitors
Compared to its competitors, amoCRM's Customer Satisfaction score is rated right above Pipedrive.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| amoCRM | 100% |
| Pipedrive | 81% |
| PipelineDeals | 0% |
| Base CRM | 0% |
Unlock amoCRM Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full amoCRM Customer Satisfaction vs. Competitors data and gain insights into your customers today.
amoCRM Customer Service
3.5/5
amoCRM has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock amoCRM's overall Customer Service score rated by its users and customers.
About amoCRM's Customer Service
Address
222 Columbus Ave Suite 407, San Francisco, CA 94133
Website
http://www.amoCRM.com
amoCRM's Social Links
amoCRM Customer Service vs. Competitors
Compared to its competitors, amoCRM's Customer Service score is rated right below Base CRM.
| COMPANY | Customer Service Score | |
|---|---|---|
| PipelineDeals | 5/5 |
| Pipedrive | 4.1/5 |
| Base CRM | 3.7/5 |
| amoCRM | 3.5/5 |
Unlock amoCRM Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full amoCRM Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
amoCRM scored a 27 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of amoCRM would recommend the brand to a friend. ENPS measures how likely amoCRM employees would recommend working at amoCRM to a friend.
Net Promoter Score
27
NPS Score
| 56% | Promoters |
|---|---|
| 15% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
