34
NPS
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Base CRM
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About Base CRM's Brand
Base CRM creates an all-in-one sales platform, and is on a mission to power sales teams with an intuitive and seamless selling experience. Among its major competitors, Base CRM is ranked in 6th place for NPS while Pipedrive is 1st, and Gainsight is 2nd.
Brand at a Glance
4.4/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Base CRM Ranking
- #4 / 4 of its competitors
Base CRM NPS
Base CRM's Net Promoter Score (NPS) is a 34 with 55% Promoters, 24% Passives, and 21% Detractors. Net Promoter Score tracks whether Base CRM's customers would recommend using the product based on a scale of -100 to 100.
Base CRM Overall NPS
| 55% | Promoters |
|---|---|
| 24% | Passives |
| 21% | Detractors |
Base CRM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 33 | Aug 2020 | 33 |
How Other Brands Compare
Base CRM is ranked #4 for NPS among its competitors. Pipedrive and Gainsight come in first and second, with HubSpot coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Base CRM NPS by Usage
Base CRM's NPS was rated the highest by customers who have used Base CRM's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 30 | Less than 1 Year | 30 |
1 to 2 Years 55 | 1 to 2 Years | 55 |
Base CRM NPS vs. Competitors
Compared to its competitors, Base CRM's NPS is rated right above SugarCRM, and is preceded by HubSpot.
| COMPANY | NPS Score | |
|---|---|---|
 | Pipedrive | 48 |
 | Gainsight | 43 |
 | Zoho | 41 |
 | Salesforce | 36 |
 | HubSpot | 35 |
| Base CRM | 34 |
 | SugarCRM | 0 |
 | ProsperWorks | N/A |
 | Totango | -8 |
Base CRM Product Quality
4.4/5
Base CRM has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Base CRM Product Information
Base CRM serves markets in the United States, Asia, China, Europe, Australia, Canada, United Kingdom, Latin America, and Germany. Base CRM supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Base CRM’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://getbase.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Mobile App
SaaS
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Polish
Product Type
CRM Software
Sales Management Software
Sales Forecasting & Analytics Software
Sales Force Automation Software
Sales Enablement Software
Inside Sales Software
Online CRM Software
Construction CRM Software
Financial CRM Software
Base CRM Product Quality vs. Competitors
Compared to its competitors, Base CRM's Product Quality score is rated right above Zoho.
| COMPANY | Product Quality Score | |
|---|---|---|
| Base CRM | 4.4/5 |
| Zoho | 4.2/5 |
| Pipedrive | 4.2/5 |
| HubSpot | 4.2/5 |
| Gainsight | 4.1/5 |
| Totango | 4.1/5 |
| Salesforce | 4/5 |
| SugarCRM | 3.8/5 |
| ProsperWorks | N/A |
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VS
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Base CRM Pricing
Base CRM ROI & Value For Money
4/5
Base CRM has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Base CRM Pricing Plans
Base CRM has a pricing structure that accommodates small, medium, and large businesses. Starting from $19/month, Base CRM uses a subscription model and offers the following: Starter: $45 per seat, per month, Professional: $95 per seat, per month, and Enterprise: $145 per seat, per month.
Who Uses Base CRM?
Small Businesses
Medium Businesses
Large Enterprises
Base CRM Pricing vs. Competitors
Compared to its competitors, Base CRM's ROI score is rated right above SugarCRM, and is preceded by HubSpot.
| COMPANY | Pricing Score | |
|---|---|---|
| Zoho | 4.3/5 |
| Pipedrive | 4.2/5 |
| Gainsight | 4/5 |
| Salesforce | 4/5 |
| HubSpot | 4/5 |
| Base CRM | 4/5 |
| SugarCRM | 3.9/5 |
| Totango | 3.8/5 |
| ProsperWorks | N/A |
Unlock Base CRM ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Base CRM ROI vs. Competitors data and gain insights into your customers today.
Base CRM Customer Service
3.7/5
Base CRM has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Base CRM's Customer Service
Address
118 2nd Street, 5th Floor, San Francisco, CA 94105
Website
https://getbase.com/
Phone Number
8009409650
Base CRM Customer Service vs. Competitors
Compared to its competitors, Base CRM's Customer Service score is rated right above Totango, and is preceded by SugarCRM.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gainsight | 4.2/5 |
| HubSpot | 4.1/5 |
| Pipedrive | 4.1/5 |
| Zoho | 4.1/5 |
| Salesforce | 4/5 |
| SugarCRM | 3.9/5 |
| Base CRM | 3.7/5 |
| Totango | 3.7/5 |
| ProsperWorks | N/A |
Unlock Base CRM Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Base CRM Customer Service vs. Competitors data and gain insights into your customers today.
Base CRM as an Employer
3.3/5
Base CRM has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Base CRM scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Base CRM would recommend the brand to a friend. ENPS measures how likely Base CRM employees would recommend working at Base CRM to a friend.
Net Promoter Score
34
NPS Score
| 55% | Promoters |
|---|---|
| 24% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
