Analysis Group NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

Analysis Group

Marketing or Exec? Claim Your Free Account

Analysis Group

Rate this Brand

About Analysis Group's Brand

Andersen Tax is an independent tax firm, providing a wide range of tax, valuation, financial advisory, and related consulting services. Among its major competitors, Analysis Group is ranked in 2nd place for NPS while Evidera is 1st, and Deloitte (US) is 3rd.Their current valuation is $2.43B

Brand at a Glance

73%

Customer Loyalty

3.6/5

Product Quality

3.6/5

Pricing

3.5/5

Customer Service

Analysis Group Ranking

^#2 / 4 of its competitors

Analysis Group NPS

Analysis Group's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Analysis Group's customers would recommend using the product based on a scale of -100 to 100.

Analysis Group Overall NPS

NPS

57%	Promoters
14%	Passives
29%	Detractors

Analysis Group NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2020 0	Nov 2020	0
Dec 2020 50	Dec 2020	50
Jun 2021 0	Jun 2021	0
Jan 2022 17	Jan 2022	17
Apr 2022 29	Apr 2022	29
Aug 2022 33	Aug 2022	33
Nov 2022 40	Nov 2022	40
Dec 2022 45	Dec 2022	45
Sep 2023 33	Sep 2023	33
Nov 2023 22	Nov 2023	22
Sep 2024 29	Sep 2024	29

How Other Brands Compare

Analysis Group is ranked second for NPS among its competitors. Evidera and Deloitte (US) come in first and third, with CRA International coming in at #4. Among those competitors, it is the third most valued company behind Deloitte (US).

	Analysis Group	Deloitte (US)	CRA International	Evidera
Global Ranking	#-	#154	#-	#-
NPS	28	27	-	34
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$2.43B	$4.87B	$441.23M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Analysis Group NPS by Gender

Analysis Group's NPS was rated 25 by Male customers on Comparably.

Male

Analysis Group's NPS was rated 25 by Male customers on Comparably.

50%

Promoters

25%

Passives

25%

Detractors

Female

N/A

Analysis Group's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Analysis Group NPS by Usage

Analysis Group's NPS was rated 34 points by customers who have used Analysis Group's products/services for 1 to 2 Years.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 34	1 to 2 Years	34

Analysis Group NPS vs. Competitors

Compared to its competitors, Analysis Group's NPS is rated right above Deloitte (US), and is preceded by Evidera.

COMPANY		NPS Score
	Evidera	34
	Analysis Group	28
	Deloitte (US)	27
	CRA International	N/A
	The Parthenon Group	N/A
	Health Advances	N/A
	OpenSymmetry	-100

Analysis Group Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Analysis Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

73%

27%

Analysis Group Customer Loyalty Score by Gender

Analysis Group's Customer Loyalty score was rated 78 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Analysis Group.

Male

78%

Yes

Female

N/A

Yes

Analysis Group Customer Loyalty Score by Usage

Analysis Group's Customer Loyalty score was rated 70% by customers who have used Analysis Group's products/services for 1 to 2 Years.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

1 to 2 Years	70%

Analysis Group Customer Loyalty vs. Competitors

Compared to its competitors, Analysis Group's Customer Loyalty score is rated right above Deloitte (US), and is preceded by Evidera.

COMPANY		Customer Loyalty Score
	Evidera	100%
	Analysis Group	73%
	Deloitte (US)	72%
	OpenSymmetry	10%
	CRA International	N/A
	The Parthenon Group	N/A
	Health Advances	N/A

Unlock Analysis Group Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Analysis Group Customer Loyalty vs. Competitors data and gain insights into your customers today.

Analysis Group Product Quality

3.6/5

Analysis Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Analysis Group's overall Product Quality score rated by its users and customers.

Analysis Group Product Information

Analysis Group’s product quality score is a 3.6 out of 5 as rated by its users and customers.

Website: http://www.analysisgroup.com

Company Size: 501-1,000 Employees

Industry

Small Business Services

Quick Insights into Analysis Group Product Quality

Analysis Group's Product Quality score was rated highest by Male customers.

Sign Up to unlock insights into how customers have ranked Analysis Group's Product Quality.

Ranked Analysis Group Product Quality the Highest

Male	3.6
1 to 2 Years	3.5

Analysis Group Product Quality Score by Gender

Analysis Group's Product Quality score was rated 3.6 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Analysis Group.

Male

3.6/5

Female

N/A

Analysis Group Product Quality Score by Usage

Analysis Group's Product Quality score was rated 3.5 stars by customers who have used Analysis Group's products/services for 1 to 2 Years.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

1 to 2 Years	3.5

Analysis Group Product Quality vs. Competitors

Compared to its competitors, Analysis Group's Product Quality score is rated right above Evidera, and is preceded by Deloitte (US).

COMPANY		Product Quality Score
	Deloitte (US)	3.9/5
	Analysis Group	3.6/5
	Evidera	3.5/5
	OpenSymmetry	1.5/5
	CRA International	N/A
	The Parthenon Group	N/A
	Health Advances	N/A

Unlock Analysis Group Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Analysis Group Product Quality vs. Competitors data and gain insights into your customers today.

Analysis Group Pricing

Analysis Group ROI & Value For Money

3.6/5

Analysis Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Analysis Group's overall ROI score rated by its users and customers.

Quick Insights into Analysis Group ROI

Analysis Group's ROI score was rated highest by customers who have used Analysis Group's products/services for 1 to 2 Years.

Sign Up to unlock insights into how customers have ranked Analysis Group's ROI score.

Ranked Analysis Group ROI the Highest

1 to 2 Years	3.5
Male	3.5

Analysis Group ROI Score by Gender

Analysis Group's ROI score was rated 3.5 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Analysis Group.

Male

3.5/5

Female

N/A

Analysis Group ROI Score by Usage

Analysis Group's ROI score was rated 3.5 stars by customers who have used Analysis Group's products/services for 1 to 2 Years.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

1 to 2 Years	3.5

Analysis Group Pricing vs. Competitors

Compared to its competitors, Analysis Group's ROI score is rated right above OpenSymmetry, and is preceded by Evidera.

COMPANY		Pricing Score
	Deloitte (US)	3.9/5
	Evidera	3.7/5
	Analysis Group	3.6/5
	OpenSymmetry	1.5/5
	CRA International	N/A
	The Parthenon Group	N/A
	Health Advances	N/A

Unlock Analysis Group ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Analysis Group ROI vs. Competitors data and gain insights into your customers today.

Analysis Group Customer Satisfaction (CSAT)

Analysis Group Customer Satisfaction (CSAT) Score

73 / 100

Analysis Group has an overall Customer Satisfaction score of 73 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	64%
Satisfied	9%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	18%

Very Satisfied

64%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

18%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Analysis Group Customer Satisfaction

Analysis Group's Customer Satisfaction score was rated highest by customers who have used Analysis Group's products/services for 1 to 2 Years.

Sign Up to unlock insights into how customers have ranked Analysis Group's Customer Satisfaction.

Ranked Analysis Group Customer Satisfaction the Highest

1 to 2 Years	67%
Male	67%

Analysis Group Customer Satisfaction Score by Gender

Analysis Group's Customer Satisfaction score was rated 67 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Analysis Group.

67 / 100

Male

	Very Satisfied	67%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	33%

Analysis Group Customer Satisfaction Score by Usage

Analysis Group's Customer Satisfaction score was rated 67 points by customers who have used Analysis Group's products/services for 1 to 2 Years.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

1 to 2 Years	67

Analysis Group Customer Satisfaction vs. Competitors

Compared to its competitors, Analysis Group's Customer Satisfaction score is rated right above Deloitte (US).

COMPANY		Customer Satisfaction (CSAT) Score
	Analysis Group	73%
	Deloitte (US)	73%
	Evidera	67%
	OpenSymmetry	0%
	CRA International	0%
	The Parthenon Group	0%
	Health Advances	0%

Unlock Analysis Group Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Analysis Group Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Analysis Group Customer Service

3.5/5

Analysis Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Analysis Group's overall Customer Service score rated by its users and customers.

About Analysis Group's Customer Service

Address

111 Huntington Avenue Tenth Floor, Boston, MA

Website

http://www.analysisgroup.com

Phone Number

6174258466

Quick Insights into Analysis Group Customer Service

Analysis Group's Customer Service score was rated highest by customers who have used Analysis Group's products/services for 1 to 2 Years.

Sign Up to unlock insights into how customers have ranked Analysis Group's Customer Service score.

Ranked Analysis Group Customer Service the Highest

1 to 2 Years	3.5
Male	3.5

Analysis Group Customer Service Score by Gender

Analysis Group's Customer Service score was rated 3.5 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Analysis Group.

Male

3.5/5

Female

N/A

Analysis Group Customer Service Score by Usage

Analysis Group's Customer Service score was rated 3.5 stars by customers who have used Analysis Group's products/services for 1 to 2 Years.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

1 to 2 Years	3.5

Analysis Group Customer Service vs. Competitors

Compared to its competitors, Analysis Group's Customer Service score is rated right above OpenSymmetry, and is preceded by Deloitte (US).

COMPANY		Customer Service Score
	Evidera	4/5
	Deloitte (US)	3.9/5
	Analysis Group	3.5/5
	OpenSymmetry	1.5/5
	CRA International	N/A
	The Parthenon Group	N/A
	Health Advances	N/A

Unlock Analysis Group Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Analysis Group Customer Service vs. Competitors data and gain insights into your customers today.

Analysis Group as an Employer

4.7/5

Analysis Group has a 4.7/5 stars for its overall company culture rated by their employees

top

CEO of Analysis Group

Martha Samuelson

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Analysis Group scored a 28 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Analysis Group would recommend the brand to a friend. ENPS measures how likely Analysis Group employees would recommend working at Analysis Group to a friend.

Net Promoter Score

NPS Score

57%	Promoters
14%	Passive
29%	Detractors

Employee Net Promoter Score

eNPS Score

80%	Promoters
0%	Passive
20%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail