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NPS
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AngloGold Ashanti
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About AngloGold Ashanti's Brand
AngloGold Ashanti produced 4.1Moz of gold in 2013, generating $5.5bn in gold income Among its major competitors, AngloGold Ashanti is ranked in 4th place for NPS while Anglo American is 1st, and Randgold Resources Limited is 2nd.Their current market cap is $10.24B
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
AngloGold Ashanti Ranking
- #3 / 4 of its competitors
AngloGold Ashanti NPS
AngloGold Ashanti's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether AngloGold Ashanti's customers would recommend using the product based on a scale of -100 to 100.
AngloGold Ashanti Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
AngloGold Ashanti NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
How Other Brands Compare
AngloGold Ashanti is ranked third for NPS among its competitors. Randgold Resources Limited and Barrick Gold Corporation come in first and second, with Newmont Mining coming in at #4. Among those competitors, it is the lowest valued company behind Newmont Mining.
AngloGold Ashanti |  Barrick Gold Corporation |  Newmont Mining |  Randgold Resources Limited | |
| Global Ranking | #- | #386 | #- | #- |
| NPS | 0 | 22 | -1 | 100 |
| Valuation Updated every 24 hours for public companies | $10.24B | - | $49.52B | $36.22B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AngloGold Ashanti NPS vs. Competitors
Compared to its competitors, AngloGold Ashanti's NPS is rated right above Gold Fields Limited, and is preceded by Barrick Gold Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | Anglo American | 100 |
| Randgold Resources Limited | 100 |
| Barrick Gold Corporation | 22 |
| AngloGold Ashanti | 0 |
 | Gold Fields Limited | N/A |
| Newmont Mining | -1 |
AngloGold Ashanti Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AngloGold Ashanti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AngloGold Ashanti Customer Loyalty vs. Competitors
Compared to its competitors, AngloGold Ashanti's Customer Loyalty score is rated right above Barrick Gold Corporation, and is preceded by Anglo American.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Anglo American | 100% |
| AngloGold Ashanti | 100% |
| Barrick Gold Corporation | 80% |
| Newmont Mining | 78% |
| Randgold Resources Limited | N/A |
| Gold Fields Limited | N/A |
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AngloGold Ashanti Product Quality
2.5/5
AngloGold Ashanti has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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AngloGold Ashanti Product Information
AngloGold Ashanti’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Small Business Services
Social
AngloGold Ashanti Product Quality vs. Competitors
Compared to its competitors, AngloGold Ashanti's Product Quality score is rated right above Gold Fields Limited, and is preceded by Randgold Resources Limited.
| COMPANY | Product Quality Score | |
|---|---|---|
| Anglo American | 4.5/5 |
| Barrick Gold Corporation | 4/5 |
| Newmont Mining | 3.5/5 |
| Randgold Resources Limited | 2.5/5 |
| AngloGold Ashanti | 2.5/5 |
| Gold Fields Limited | N/A |
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AngloGold Ashanti Pricing
AngloGold Ashanti ROI & Value For Money
4/5
AngloGold Ashanti has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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AngloGold Ashanti Pricing vs. Competitors
Compared to its competitors, AngloGold Ashanti's ROI score is rated right above Barrick Gold Corporation, and is preceded by Randgold Resources Limited.
| COMPANY | Pricing Score | |
|---|---|---|
| Anglo American | 4/5 |
| Randgold Resources Limited | 4/5 |
| AngloGold Ashanti | 4/5 |
| Barrick Gold Corporation | 3.6/5 |
| Newmont Mining | 3.6/5 |
| Gold Fields Limited | N/A |
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AngloGold Ashanti Customer Satisfaction (CSAT)
AngloGold Ashanti Customer Satisfaction (CSAT) Score
100 / 100
AngloGold Ashanti has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AngloGold Ashanti Customer Satisfaction vs. Competitors
Compared to its competitors, AngloGold Ashanti's Customer Satisfaction score is rated right above Newmont Mining, and is preceded by Anglo American.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Anglo American | 100% |
| AngloGold Ashanti | 100% |
| Newmont Mining | 84% |
| Barrick Gold Corporation | 69% |
| Randgold Resources Limited | 0% |
| Gold Fields Limited | 0% |
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AngloGold Ashanti Customer Service
3.5/5
AngloGold Ashanti has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About AngloGold Ashanti's Customer Service
Address
Johannesburg, CA South Africa
Website
http://www.anglogoldashanti.com/
Phone Number
+27 11 637 6000
AngloGold Ashanti Customer Service vs. Competitors
Compared to its competitors, AngloGold Ashanti's Customer Service score is rated right above Randgold Resources Limited, and is preceded by Newmont Mining.
| COMPANY | Customer Service Score | |
|---|---|---|
| Anglo American | 4/5 |
| Barrick Gold Corporation | 3.8/5 |
| Newmont Mining | 3.5/5 |
| AngloGold Ashanti | 3.5/5 |
| Randgold Resources Limited | N/A |
| Gold Fields Limited | N/A |
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Consumer vs. Employees
AngloGold Ashanti scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of AngloGold Ashanti would recommend the brand to a friend. ENPS measures how likely AngloGold Ashanti employees would recommend working at AngloGold Ashanti to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
