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NPS
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Newmont Mining
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About Newmont Mining's Brand
Newmont Mining Corporation is primarily a gold and copper producer, with significant operations. Among its major competitors, Newmont Mining is ranked in 5th place for NPS while Cloud Peak Energy is 1st, and Freeport-McMoran is 2nd.Their current market cap is $49.52B
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Newmont Mining Ranking
- #4 / 4 of its competitors
Newmont Mining NPS
Newmont Mining's Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether Newmont Mining's customers would recommend using the product based on a scale of -100 to 100.
Newmont Mining Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
Newmont Mining NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -10 | Jan 2024 | -10 |
Feb 2024 -9 | Feb 2024 | -9 |
Apr 2024 -8 | Apr 2024 | -8 |
May 2024 -1 | May 2024 | -1 |
Jun 2024 -6 | Jun 2024 | -6 |
Jul 2024 -1 | Jul 2024 | -1 |
Sep 2024 -6 | Sep 2024 | -6 |
Nov 2024 0 | Nov 2024 | 0 |
Feb 2025 0 | Feb 2025 | 0 |
Apr 2025 5 | Apr 2025 | 5 |
May 2025 4 | May 2025 | 4 |
Nov 2025 -1 | Nov 2025 | -1 |
How Other Brands Compare
Newmont Mining is ranked #4 for NPS among its competitors. Freeport-McMoran and Barrick Gold Corporation come in first and second, with Fluor Corporation coming in at third. Among those competitors, it is the third most valued company behind Freeport-McMoran.
Newmont Mining |  Barrick Gold Corporation |  Fluor Corporation |  Freeport-McMoran | |
| Global Ranking | #- | #386 | #937 | #- |
| NPS | -1 | 22 | 10 | 43 |
| Valuation Updated every 24 hours for public companies | $49.52B | - | $4.24B | $54.09B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Newmont Mining NPS by Gender
Female customers rated Newmont Mining's NPS 50 points higher than Male customers.
Male
0
Newmont Mining's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
50
Newmont Mining's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Newmont Mining NPS by Ethnicity
Newmont Mining's NPS was rated 50 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 50 | African American/Black | 50 |
Newmont Mining NPS by Usage
Newmont Mining's NPS was rated -25 points by customers who have used Newmont Mining's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -25 | 2 to 5 Years | -25 |
Newmont Mining NPS vs. Competitors
Compared to its competitors, Newmont Mining's NPS is rated right below Fluor Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | Cloud Peak Energy | 100 |
| Freeport-McMoran | 43 |
| Barrick Gold Corporation | 22 |
| Fluor Corporation | 10 |
| Newmont Mining | -1 |
Newmont Mining Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Newmont Mining users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Newmont Mining Customer Loyalty Score by Gender
Female customers rated Newmont Mining's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
Newmont Mining Customer Loyalty Score by Ethnicity
Newmont Mining's Customer Loyalty score was rated 78% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Newmont Mining.
78
out of 100
African American/Black
Newmont Mining Customer Loyalty Score by Usage
Newmont Mining's Customer Loyalty score was rated 78% by customers who have used Newmont Mining's products/services for 2 to 5 Years.
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Newmont Mining Customer Loyalty vs. Competitors
Compared to its competitors, Newmont Mining's Customer Loyalty score is rated right above Fluor Corporation, and is preceded by Barrick Gold Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cloud Peak Energy | 100% |
| Freeport-McMoran | 86% |
| Barrick Gold Corporation | 80% |
| Newmont Mining | 78% |
| Fluor Corporation | 77% |
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Newmont Mining Product Quality
3.5/5
Newmont Mining has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Newmont Mining Product Information
Newmont Mining’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.newmont.com/
- Company Size
- 10,000+ Employees
Industry
Energy
Quick Insights into Newmont Mining Product Quality
Newmont Mining's Product Quality score was rated highest by African American/Black customers, and rated lowest by Female customers.
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Ranked Newmont Mining Product Quality the Highest
Ranked Newmont Mining Product Quality the Lowest
Newmont Mining Product Quality Score by Gender
Male customers rated Newmont Mining's Product Quality score 0.7 stars higher than Female customers.
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Male
4.6/5
Female
3.9/5
Newmont Mining Product Quality Score by Ethnicity
Newmont Mining's Product Quality score was rated 4.7 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.7 | African American/Black | 4.7 |
Newmont Mining Product Quality Score by Usage
Newmont Mining's Product Quality score was rated 4.1 stars by customers who have used Newmont Mining's products/services for 2 to 5 Years.
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Newmont Mining Product Quality vs. Competitors
Compared to its competitors, Newmont Mining's Product Quality score is rated right below Fluor Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cloud Peak Energy | 5/5 |
| Freeport-McMoran | 4.2/5 |
| Barrick Gold Corporation | 4/5 |
| Fluor Corporation | 3.8/5 |
| Newmont Mining | 3.5/5 |
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Newmont Mining Pricing
Newmont Mining ROI & Value For Money
3.6/5
Newmont Mining has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Newmont Mining ROI
Newmont Mining's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Newmont Mining ROI the Highest
Ranked Newmont Mining ROI the Lowest
Newmont Mining ROI Score by Gender
Female customers rated Newmont Mining's ROI score 1 stars higher than Male customers.
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Male
3.5/5
Female
4.5/5
Newmont Mining ROI Score by Ethnicity
Newmont Mining's ROI score was rated 4.4 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Newmont Mining.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.4 | African American/Black | 4.4 |
Newmont Mining ROI Score by Usage
Newmont Mining's ROI score was rated 3.5 stars by customers who have used Newmont Mining's products/services for 2 to 5 Years.
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Newmont Mining Pricing vs. Competitors
Compared to its competitors, Newmont Mining's ROI score is rated right below Barrick Gold Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Cloud Peak Energy | 5/5 |
| Freeport-McMoran | 4/5 |
| Fluor Corporation | 3.6/5 |
| Barrick Gold Corporation | 3.6/5 |
| Newmont Mining | 3.6/5 |
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Newmont Mining Customer Satisfaction (CSAT)
Newmont Mining Customer Satisfaction (CSAT) Score
84 / 100
Newmont Mining has an overall Customer Satisfaction score of 84 rated by its users and customers.
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Very Satisfied
58%
Satisfied
26%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Newmont Mining Customer Satisfaction
Newmont Mining's Customer Satisfaction score was rated highest by customers who have used Newmont Mining's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Newmont Mining Customer Satisfaction the Highest
Ranked Newmont Mining Customer Satisfaction the Lowest
Newmont Mining Customer Satisfaction Score by Gender
Male customers rated Newmont Mining's Customer Satisfaction score 25 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Newmont Mining Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Newmont Mining's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Newmont Mining Customer Satisfaction Score by Usage
Newmont Mining's Customer Satisfaction score was rated 100 points by customers who have used Newmont Mining's products/services for 2 to 5 Years.
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Newmont Mining Customer Satisfaction vs. Competitors
Compared to its competitors, Newmont Mining's Customer Satisfaction score is rated right above Fluor Corporation, and is preceded by Freeport-McMoran.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cloud Peak Energy | 100% |
| Freeport-McMoran | 95% |
| Newmont Mining | 84% |
| Fluor Corporation | 76% |
| Barrick Gold Corporation | 69% |
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Newmont Mining Customer Service
3.5/5
Newmont Mining has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Newmont Mining's Customer Service
Address
6363 South Fiddler’s Green Circle Suite 800, Denver, CO 80111
Website
http://www.newmont.com/
Phone Number
(303)863-7414
Quick Insights into Newmont Mining Customer Service
Newmont Mining's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Newmont Mining Customer Service the Highest
Ranked Newmont Mining Customer Service the Lowest
Newmont Mining Customer Service Score by Gender
Female customers rated Newmont Mining's Customer Service score 0.7 stars higher than Male customers.
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Male
3.8/5
Female
4.5/5
Newmont Mining Customer Service Score by Ethnicity
Newmont Mining's Customer Service score was rated 4.4 stars by African American/Black customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.4 | African American/Black | 4.4 |
Newmont Mining Customer Service Score by Usage
Newmont Mining's Customer Service score was rated 3.7 stars by customers who have used Newmont Mining's products/services for 2 to 5 Years.
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Newmont Mining Customer Service vs. Competitors
Compared to its competitors, Newmont Mining's Customer Service score is rated right below Barrick Gold Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cloud Peak Energy | 5/5 |
| Freeport-McMoran | 4.1/5 |
| Fluor Corporation | 3.8/5 |
| Barrick Gold Corporation | 3.8/5 |
| Newmont Mining | 3.5/5 |
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Newmont Mining as an Employer
3.3/5
Newmont Mining has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Newmont Mining scored a -1 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Newmont Mining would recommend the brand to a friend. ENPS measures how likely Newmont Mining employees would recommend working at Newmont Mining to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
