43
NPS
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Freeport-McMoran
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About Freeport-McMoran's Brand
"FCX is a mining company that explores, develops, produces and commercializes gold, copper and other mineral properties." Among its major competitors, Freeport-McMoran is ranked in 3rd place for NPS while Cloud Peak Energy is 1st, and NUCOR CORPORATION is 2nd.Their current market cap is $54.09B
Brand at a Glance
86%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Freeport-McMoran Ranking
- #2 / 4 of its competitors
Freeport-McMoran NPS
Freeport-McMoran's Net Promoter Score (NPS) is a 43 with 61% Promoters, 21% Passives, and 18% Detractors. Net Promoter Score tracks whether Freeport-McMoran's customers would recommend using the product based on a scale of -100 to 100.
Freeport-McMoran Overall NPS
| 61% | Promoters |
|---|---|
| 21% | Passives |
| 18% | Detractors |
Freeport-McMoran NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 16 | Dec 2022 | 16 |
Feb 2023 18 | Feb 2023 | 18 |
May 2023 23 | May 2023 | 23 |
Jun 2023 26 | Jun 2023 | 26 |
Sep 2023 29 | Sep 2023 | 29 |
Jan 2024 34 | Jan 2024 | 34 |
Apr 2024 33 | Apr 2024 | 33 |
Jun 2024 32 | Jun 2024 | 32 |
Aug 2024 35 | Aug 2024 | 35 |
Sep 2024 36 | Sep 2024 | 36 |
Nov 2024 40 | Nov 2024 | 40 |
Jan 2026 42 | Jan 2026 | 42 |
How Other Brands Compare
Freeport-McMoran is ranked second for NPS among its competitors. NUCOR CORPORATION and Newmont Mining come in first and third, with Southern Copper Corporation coming in at #4. Among those competitors, it is the second most valued company behind Southern Copper Corporation.
Freeport-McMoran |  NUCOR CORPORATION |  Southern Copper Corporation |  Newmont Mining | |
| Global Ranking | #- | #810 | #- | #- |
| NPS | 43 | 46 | - | -1 |
| Valuation Updated every 24 hours for public companies | $54.09B | $17.52B | $55.43B | $49.52B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Freeport-McMoran NPS by Gender
Freeport-McMoran's NPS was rated 33 by Male customers on Comparably.
Male
33
Freeport-McMoran's NPS was rated 33 by Male customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Female
N/A
Freeport-McMoran's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Freeport-McMoran NPS by Ethnicity
Freeport-McMoran's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Freeport-McMoran NPS by Age
Freeport-McMoran's NPS was rated -25 points by customers ages 46-50 on Comparably.
Freeport-McMoran NPS by Usage
Freeport-McMoran's NPS was rated 34 points by customers who have used Freeport-McMoran's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Freeport-McMoran NPS vs. Competitors
Compared to its competitors, Freeport-McMoran's NPS is rated right above Peabody Energy, and is preceded by NUCOR CORPORATION.
| COMPANY | NPS Score | |
|---|---|---|
 | Cloud Peak Energy | 100 |
| NUCOR CORPORATION | 46 |
| Freeport-McMoran | 43 |
 | Peabody Energy | 19 |
 | Energy Gulf Coast | N/A |
 | Arch The Way | N/A |
| Newmont Mining | -1 |
Freeport-McMoran Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Freeport-McMoran users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Freeport-McMoran Customer Loyalty Score by Gender
Freeport-McMoran's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Freeport-McMoran Customer Loyalty Score by Ethnicity
Freeport-McMoran's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Freeport-McMoran Customer Loyalty Score by Age
Freeport-McMoran's Customer Loyalty score was rated 78% by customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 78% | 46-50 | 78% |
Freeport-McMoran Customer Loyalty Score by Usage
Freeport-McMoran's Customer Loyalty score was rated 70% by customers who have used Freeport-McMoran's products/services for Less than 1 Year.
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Freeport-McMoran Customer Loyalty vs. Competitors
Compared to its competitors, Freeport-McMoran's Customer Loyalty score is rated right above NUCOR CORPORATION, and is preceded by Cloud Peak Energy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cloud Peak Energy | 100% |
| Freeport-McMoran | 86% |
| NUCOR CORPORATION | 79% |
| Newmont Mining | 78% |
| Peabody Energy | 77% |
| Energy Gulf Coast | N/A |
| Arch The Way | N/A |
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Freeport-McMoran Product Quality
4.2/5
Freeport-McMoran has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Freeport-McMoran Product Information
Freeport-McMoran’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.fcx.com
- Company Size
- 10,000+ Employees
Industry
Tech
Mining and Metals
Quick Insights into Freeport-McMoran Product Quality
Freeport-McMoran's Product Quality score was rated highest by Caucasian customers.
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Ranked Freeport-McMoran Product Quality the Highest
Freeport-McMoran Product Quality Score by Gender
Freeport-McMoran's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Freeport-McMoran Product Quality Score by Ethnicity
Freeport-McMoran's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Freeport-McMoran.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Freeport-McMoran Product Quality Score by Age
Freeport-McMoran's Product Quality score was rated 4.2 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.2 | 46-50 | 4.2 |
Freeport-McMoran Product Quality Score by Usage
Freeport-McMoran's Product Quality score was rated 4.3 stars by customers who have used Freeport-McMoran's products/services for Less than 1 Year.
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Freeport-McMoran Product Quality vs. Competitors
Compared to its competitors, Freeport-McMoran's Product Quality score is rated right above Newmont Mining, and is preceded by NUCOR CORPORATION.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cloud Peak Energy | 5/5 |
| NUCOR CORPORATION | 4.3/5 |
| Freeport-McMoran | 4.2/5 |
| Newmont Mining | 3.5/5 |
| Peabody Energy | 3.1/5 |
| Energy Gulf Coast | N/A |
| Arch The Way | N/A |
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Freeport-McMoran Pricing
Freeport-McMoran ROI & Value For Money
4/5
Freeport-McMoran has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Freeport-McMoran ROI
Freeport-McMoran's ROI score was rated highest by customers who have used Freeport-McMoran's products/services for Less than 1 Year.
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Ranked Freeport-McMoran ROI the Highest
Freeport-McMoran ROI Score by Gender
Freeport-McMoran's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Freeport-McMoran ROI Score by Ethnicity
Freeport-McMoran's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Freeport-McMoran.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Freeport-McMoran ROI Score by Age
Freeport-McMoran's ROI score was rated 4.2 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.2 | 46-50 | 4.2 |
Freeport-McMoran ROI Score by Usage
Freeport-McMoran's ROI score was rated 4.6 stars by customers who have used Freeport-McMoran's products/services for Less than 1 Year.
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Freeport-McMoran Pricing vs. Competitors
Compared to its competitors, Freeport-McMoran's ROI score is rated right above NUCOR CORPORATION, and is preceded by Cloud Peak Energy.
| COMPANY | Pricing Score | |
|---|---|---|
| Cloud Peak Energy | 5/5 |
| Freeport-McMoran | 4/5 |
| NUCOR CORPORATION | 3.8/5 |
| Newmont Mining | 3.6/5 |
| Peabody Energy | 3.5/5 |
| Energy Gulf Coast | N/A |
| Arch The Way | N/A |
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Freeport-McMoran Customer Satisfaction (CSAT)
Freeport-McMoran Customer Satisfaction (CSAT) Score
95 / 100
Freeport-McMoran has an overall Customer Satisfaction score of 95 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
45%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Freeport-McMoran Customer Satisfaction
Freeport-McMoran's Customer Satisfaction score was rated highest by customers ages 46-50.
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Ranked Freeport-McMoran Customer Satisfaction the Highest
Freeport-McMoran Customer Satisfaction Score by Gender
Freeport-McMoran's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Freeport-McMoran Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Freeport-McMoran's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Freeport-McMoran Customer Satisfaction Score by Age
Freeport-McMoran's Customer Satisfaction score was rated 100 points by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% |
Freeport-McMoran Customer Satisfaction vs. Competitors
Compared to its competitors, Freeport-McMoran's Customer Satisfaction score is rated right above Newmont Mining, and is preceded by Cloud Peak Energy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cloud Peak Energy | 100% |
| Freeport-McMoran | 95% |
| Newmont Mining | 84% |
| NUCOR CORPORATION | 82% |
| Peabody Energy | 67% |
| Energy Gulf Coast | 0% |
| Arch The Way | 0% |
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Freeport-McMoran Customer Service
4.1/5
Freeport-McMoran has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Freeport-McMoran's Customer Service
Address
Phoenix, AZ
Website
www.fcx.com
Quick Insights into Freeport-McMoran Customer Service
Freeport-McMoran's Customer Service score was rated highest by customers who have used Freeport-McMoran's products/services for Less than 1 Year.
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Ranked Freeport-McMoran Customer Service the Highest
Freeport-McMoran Customer Service Score by Gender
Freeport-McMoran's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Freeport-McMoran Customer Service Score by Ethnicity
Freeport-McMoran's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Freeport-McMoran Customer Service Score by Age
Freeport-McMoran's Customer Service score was rated 4.2 stars by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.2 | 46-50 | 4.2 |
Freeport-McMoran Customer Service Score by Usage
Freeport-McMoran's Customer Service score was rated 4.6 stars by customers who have used Freeport-McMoran's products/services for Less than 1 Year.
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Freeport-McMoran Customer Service vs. Competitors
Compared to its competitors, Freeport-McMoran's Customer Service score is rated right above NUCOR CORPORATION, and is preceded by Cloud Peak Energy.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cloud Peak Energy | 5/5 |
| Freeport-McMoran | 4.1/5 |
| NUCOR CORPORATION | 3.9/5 |
| Peabody Energy | 3.6/5 |
| Newmont Mining | 3.5/5 |
| Energy Gulf Coast | N/A |
| Arch The Way | N/A |
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Freeport-McMoran as an Employer
3.7/5
Freeport-McMoran has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Freeport-McMoran scored a 43 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Freeport-McMoran would recommend the brand to a friend. ENPS measures how likely Freeport-McMoran employees would recommend working at Freeport-McMoran to a friend.
Net Promoter Score
43
NPS Score
| 61% | Promoters |
|---|---|
| 21% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 51% | Promoters |
|---|---|
| 22% | Passive |
| 27% | Detractors |
