-100
NPS
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Arena Pharmaceuticals
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About Arena Pharmaceuticals' Brand
Arena Pharmaceuticals is focused on delivering solutions for cardiovascular, central nervous system, inflammatory and metabolic diseases. Among its major competitors, Arena Pharmaceuticals is ranked in 3rd place for NPS while Biogen is 1st, and Pfizer is 2nd.Their current market cap is $4.19B
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Arena Pharmaceuticals CMO
Arena Pharmaceuticals Ranking
- #3 / 4 of its competitors
Arena Pharmaceuticals NPS
Arena Pharmaceuticals's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Arena Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Arena Pharmaceuticals Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Arena Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
How Other Brands Compare
Arena Pharmaceuticals is ranked third for NPS among its competitors. Biogen and Pfizer come in first and second, with MyoKardia coming in at #4. Among those competitors, it is the lowest valued company behind Pfizer.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arena Pharmaceuticals NPS vs. Competitors
Compared to its competitors, Arena Pharmaceuticals's NPS is rated right below Cognition.
| COMPANY | NPS Score | |
|---|---|---|
 | Biogen | 21 |
 | Pfizer | 0 |
 | MyoKardia | N/A |
 | Orexigen Therapeutics | N/A |
 | Reata Pharmaceuticals | N/A |
 | Cognition | N/A |
| Arena Pharmaceuticals | -100 |
Arena Pharmaceuticals Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Arena Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arena Pharmaceuticals Customer Loyalty vs. Competitors
Compared to its competitors, Arena Pharmaceuticals's Customer Loyalty score is rated right above Orexigen Therapeutics, and is preceded by Pfizer.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MyoKardia | 100% |
| Biogen | 75% |
| Pfizer | 65% |
| Arena Pharmaceuticals | 10% |
| Orexigen Therapeutics | N/A |
| Reata Pharmaceuticals | N/A |
| Cognition | N/A |
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Arena Pharmaceuticals Product Quality
1.5/5
Arena Pharmaceuticals has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Arena Pharmaceuticals' overall Product Quality score rated by its users and customers.
Arena Pharmaceuticals Product Information
Arena Pharmaceuticals’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.arenapharm.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Arena Pharmaceuticals Product Quality vs. Competitors
Compared to its competitors, Arena Pharmaceuticals's Product Quality score is rated right above Orexigen Therapeutics, and is preceded by Pfizer.
| COMPANY | Product Quality Score | |
|---|---|---|
| Biogen | 4/5 |
| MyoKardia | 4/5 |
| Pfizer | 3.2/5 |
| Arena Pharmaceuticals | 1.5/5 |
| Orexigen Therapeutics | N/A |
| Reata Pharmaceuticals | N/A |
| Cognition | N/A |
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Arena Pharmaceuticals Pricing
Arena Pharmaceuticals ROI & Value For Money
1.5/5
Arena Pharmaceuticals has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Arena Pharmaceuticals Pricing vs. Competitors
Compared to its competitors, Arena Pharmaceuticals's ROI score is rated right above Orexigen Therapeutics, and is preceded by Pfizer.
| COMPANY | Pricing Score | |
|---|---|---|
| MyoKardia | 4/5 |
| Biogen | 3.8/5 |
| Pfizer | 3.1/5 |
| Arena Pharmaceuticals | 1.5/5 |
| Orexigen Therapeutics | N/A |
| Reata Pharmaceuticals | N/A |
| Cognition | N/A |
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Arena Pharmaceuticals Customer Service
1.5/5
Arena Pharmaceuticals has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Arena Pharmaceuticals's Customer Service
Address
6154 Nancy Ridge Drive, San Diego, CA
Website
http://www.arenapharm.com
Phone Number
858-453-7200
Arena Pharmaceuticals Customer Service vs. Competitors
Compared to its competitors, Arena Pharmaceuticals's Customer Service score is rated right above Orexigen Therapeutics, and is preceded by Pfizer.
| COMPANY | Customer Service Score | |
|---|---|---|
| MyoKardia | 4/5 |
| Biogen | 3.8/5 |
| Pfizer | 3.1/5 |
| Arena Pharmaceuticals | 1.5/5 |
| Orexigen Therapeutics | N/A |
| Reata Pharmaceuticals | N/A |
| Cognition | N/A |
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