100
NPS
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Ashok Leyland
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About Ashok Leyland's Brand
Manufacturer of automobiles. The company's product portfolio includes buses, trucks, light vehicles, defense vehicles and power products. It also offers power services for power generator sets, marine applications, earth-moving equipment, compressors, cranes, harvester combines among others. Among its major competitors, Ashok Leyland is ranked in 1st place for NPS while Mahindra & Mahindra is 2nd, and Tata Motors Ltd is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ashok Leyland Ranking
- #1 / 4 of its competitors
Ashok Leyland NPS
Ashok Leyland's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ashok Leyland's customers would recommend using the product based on a scale of -100 to 100.
Ashok Leyland Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ashok Leyland NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
How Other Brands Compare
Ashok Leyland is ranked first for NPS among its competitors. Mahindra & Mahindra and Tata Motors Ltd come in second and third, with Eicher Motors Limited coming in at #4.
Ashok Leyland |  Tata Motors Ltd |  Mahindra & Mahindra |  Eicher Motors Limited | |
| Global Ranking | #- | #819 | #- | #- |
| NPS | 100 | 33 | 34 | - |
| Valuation Updated every 24 hours for public companies | - | $1.92B | $972.55M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ashok Leyland NPS vs. Competitors
Compared to its competitors, Ashok Leyland's NPS is rated right above Mahindra & Mahindra.
| COMPANY | NPS Score | |
|---|---|---|
| Ashok Leyland | 100 |
| Mahindra & Mahindra | 34 |
| Tata Motors Ltd | 33 |
Ashok Leyland Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ashok Leyland users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ashok Leyland Customer Loyalty vs. Competitors
Compared to its competitors, Ashok Leyland's Customer Loyalty score is rated right above Tata Motors Ltd.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ashok Leyland | 100% |
| Tata Motors Ltd | 82% |
| Mahindra & Mahindra | 76% |
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Ashok Leyland Product Quality
5/5
Ashok Leyland has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Ashok Leyland Product Information
Ashok Leyland’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.ashokleyland.com
- Company Size
- 10,000+ Employees
Ashok Leyland Product Quality vs. Competitors
Compared to its competitors, Ashok Leyland's Product Quality score is rated right above Tata Motors Ltd.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ashok Leyland | 5/5 |
| Tata Motors Ltd | 4.1/5 |
| Mahindra & Mahindra | 3.8/5 |
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Ashok Leyland Pricing
Ashok Leyland ROI & Value For Money
5/5
Ashok Leyland has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Ashok Leyland Pricing vs. Competitors
Compared to its competitors, Ashok Leyland's ROI score is rated right above Mahindra & Mahindra.
| COMPANY | Pricing Score | |
|---|---|---|
| Ashok Leyland | 5/5 |
| Mahindra & Mahindra | 4.2/5 |
| Tata Motors Ltd | 3.9/5 |
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Ashok Leyland Customer Satisfaction (CSAT)
Ashok Leyland Customer Satisfaction (CSAT) Score
100 / 100
Ashok Leyland has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ashok Leyland Customer Satisfaction vs. Competitors
Compared to its competitors, Ashok Leyland's Customer Satisfaction score is rated right above Mahindra & Mahindra.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ashok Leyland | 100% |
| Mahindra & Mahindra | 88% |
| Tata Motors Ltd | 82% |
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Ashok Leyland Customer Service
5/5
Ashok Leyland has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Ashok Leyland's Customer Service
Address
No.1 Sardar Patel Road, Guindy, 600032
Website
www.ashokleyland.com
Phone Number
7
Ashok Leyland Customer Service vs. Competitors
Compared to its competitors, Ashok Leyland's Customer Service score is rated right above Mahindra & Mahindra.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ashok Leyland | 5/5 |
| Mahindra & Mahindra | 4.3/5 |
| Tata Motors Ltd | 4/5 |
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Consumer vs. Employees
Ashok Leyland scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Ashok Leyland would recommend the brand to a friend. ENPS measures how likely Ashok Leyland employees would recommend working at Ashok Leyland to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
