50
NPS
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Astrobotic Technology
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About Astrobotic Technology's Brand
We are making space accessible to the world through our world leading lunar delivery service and a portfolio of robotic space technologies. Among its major competitors, Astrobotic Technology is ranked in 1st place for NPS while Blue Origin is 2nd, and Northrop Grumman Corporation is 3rd.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Astrobotic Technology Ranking
- #1 / 4 of its competitors
Astrobotic Technology NPS
Astrobotic Technology's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Astrobotic Technology's customers would recommend using the product based on a scale of -100 to 100.
Astrobotic Technology Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Astrobotic Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 0 | Oct 2023 | 0 |
Feb 2024 50 | Feb 2024 | 50 |
How Other Brands Compare
Astrobotic Technology is ranked first for NPS among its competitors. Blue Origin and Northrop Grumman Corporation come in second and third, with iSpace coming in at #4.
Astrobotic Technology |  Northrop Grumman Corporation |  Blue Origin |  iSpace | |
| Global Ranking | #- | #177 | #- | #- |
| NPS | 50 | 16 | 26 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $54.60B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Astrobotic Technology NPS vs. Competitors
Compared to its competitors, Astrobotic Technology's NPS is rated right above Blue Origin.
| COMPANY | NPS Score | |
|---|---|---|
| Astrobotic Technology | 50 |
| Blue Origin | 26 |
| Northrop Grumman Corporation | 16 |
| iSpace | N/A |
Astrobotic Technology Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Astrobotic Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Astrobotic Technology Customer Loyalty vs. Competitors
Compared to its competitors, Astrobotic Technology's Customer Loyalty score is rated right above Blue Origin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Astrobotic Technology | 100% |
| Blue Origin | 74% |
| Northrop Grumman Corporation | 66% |
| iSpace | N/A |
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Astrobotic Technology Product Quality
2.5/5
Astrobotic Technology has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Astrobotic Technology Product Information
Astrobotic Technology’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.astrobotic.com
- Company Size
- 51-200 Employees
Industry
Aerospace and Aviation
Astrobotic Technology Product Quality vs. Competitors
Compared to its competitors, Astrobotic Technology's Product Quality score is rated right above iSpace, and is preceded by Northrop Grumman Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Blue Origin | 3.9/5 |
| Northrop Grumman Corporation | 3.8/5 |
| Astrobotic Technology | 2.5/5 |
| iSpace | N/A |
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Astrobotic Technology Pricing
Astrobotic Technology ROI & Value For Money
2.5/5
Astrobotic Technology has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Astrobotic Technology Pricing vs. Competitors
Compared to its competitors, Astrobotic Technology's ROI score is rated right above iSpace, and is preceded by Northrop Grumman Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Blue Origin | 3.8/5 |
| Northrop Grumman Corporation | 3.7/5 |
| Astrobotic Technology | 2.5/5 |
| iSpace | N/A |
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Astrobotic Technology Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Astrobotic Technology Customer Satisfaction vs. Competitors
Compared to its competitors, Astrobotic Technology's Customer Satisfaction score is rated right above iSpace, and is preceded by Blue Origin.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Northrop Grumman Corporation | 66% |
| Blue Origin | 65% |
| Astrobotic Technology | 0% |
| iSpace | 0% |
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Astrobotic Technology Customer Service
2.5/5
Astrobotic Technology has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Astrobotic Technology's Customer Service
Address
1016 N. Lincoln Ave., Pittsburgh, PA 15233
Website
http://www.astrobotic.com
Phone Number
412-682-3282
Astrobotic Technology's Social Links
Astrobotic Technology Customer Service vs. Competitors
Compared to its competitors, Astrobotic Technology's Customer Service score is rated right above iSpace, and is preceded by Northrop Grumman Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Blue Origin | 4/5 |
| Northrop Grumman Corporation | 3.8/5 |
| Astrobotic Technology | 2.5/5 |
| iSpace | N/A |
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Astrobotic Technology as an Employer
3.3/5
Astrobotic Technology has a 3.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Astrobotic Technology scored a 50 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Astrobotic Technology would recommend the brand to a friend. ENPS measures how likely Astrobotic Technology employees would recommend working at Astrobotic Technology to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
