34
NPS
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AU Optronics Corp
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About AU Optronics Corp's Brand
Among its major competitors, AU Optronics Corp is ranked in 2nd place for NPS while BOE Technology Group is 1st, and Acer is 3rd.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
AU Optronics Corp Ranking
- #2 / 4 of its competitors
AU Optronics Corp NPS
AU Optronics Corp's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether AU Optronics Corp's customers would recommend using the product based on a scale of -100 to 100.
AU Optronics Corp Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
AU Optronics Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Mar 2024 0 | Mar 2024 | 0 |
Jan 2025 33 | Jan 2025 | 33 |
How Other Brands Compare
AU Optronics Corp is ranked second for NPS among its competitors. BOE Technology Group and Acer come in first and third, with LG coming in at #4.
AU Optronics Corp |  LG |  Acer |  BOE Technology Group | |
| Global Ranking | #- | #398 | #629 | #- |
| NPS | 34 | 10 | 24 | 34 |
| Valuation Updated every 24 hours for public companies | - | $7.17B | $45.51M | $765.65M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AU Optronics Corp NPS vs. Competitors
Compared to its competitors, AU Optronics Corp's NPS is rated right above Acer, and is preceded by BOE Technology Group.
| COMPANY | NPS Score | |
|---|---|---|
| BOE Technology Group | 34 |
| AU Optronics Corp | 34 |
| Acer | 24 |
| LG | 10 |
 | BenQ | 0 |
AU Optronics Corp Customer Reviews
Out of the 2 AU Optronics Corp customer reviews 1 was positive and 1 was constructive. AU Optronics Corp customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
AU Optronics Corp Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of AU Optronics Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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AU Optronics Corp Customer Loyalty vs. Competitors
Compared to its competitors, AU Optronics Corp's Customer Loyalty score is rated right above Acer.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AU Optronics Corp | 83% |
| Acer | 78% |
| LG | 77% |
| BOE Technology Group | 55% |
| BenQ | N/A |
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AU Optronics Corp Product Quality
4.1/5
AU Optronics Corp has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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AU Optronics Corp Product Information
AU Optronics Corp’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
AU Optronics Corp Product Quality vs. Competitors
Compared to its competitors, AU Optronics Corp's Product Quality score is rated right above Acer.
| COMPANY | Product Quality Score | |
|---|---|---|
| AU Optronics Corp | 4.1/5 |
| Acer | 4/5 |
| BOE Technology Group | 3.5/5 |
| LG | 3.5/5 |
| BenQ | N/A |
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AU Optronics Corp Pricing
AU Optronics Corp ROI & Value For Money
3.7/5
AU Optronics Corp has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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AU Optronics Corp Pricing vs. Competitors
Compared to its competitors, AU Optronics Corp's ROI score is rated right above LG, and is preceded by Acer.
| COMPANY | Pricing Score | |
|---|---|---|
| BOE Technology Group | 5/5 |
| Acer | 3.8/5 |
| AU Optronics Corp | 3.7/5 |
| LG | 3.3/5 |
| BenQ | N/A |
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AU Optronics Corp Customer Satisfaction (CSAT)
AU Optronics Corp Customer Satisfaction (CSAT) Score
100 / 100
AU Optronics Corp has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AU Optronics Corp Customer Satisfaction vs. Competitors
Compared to its competitors, AU Optronics Corp's Customer Satisfaction score is rated right above BenQ, and is preceded by BOE Technology Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BOE Technology Group | 100% |
| AU Optronics Corp | 100% |
| BenQ | 100% |
| Acer | 82% |
| LG | 69% |
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AU Optronics Corp Customer Service
3.7/5
AU Optronics Corp has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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AU Optronics Corp Customer Service vs. Competitors
Compared to its competitors, AU Optronics Corp's Customer Service score is rated right above LG, and is preceded by Acer.
| COMPANY | Customer Service Score | |
|---|---|---|
| BOE Technology Group | 4.2/5 |
| Acer | 3.8/5 |
| AU Optronics Corp | 3.7/5 |
| LG | 3.2/5 |
| BenQ | N/A |
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AU Optronics Corp as an Employer
4.6/5
AU Optronics Corp has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AU Optronics Corp scored a 34 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of AU Optronics Corp would recommend the brand to a friend. ENPS measures how likely AU Optronics Corp employees would recommend working at AU Optronics Corp to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 0% | Promoters |
|---|---|
| 75% | Passive |
| 25% | Detractors |
