60
NPS
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Auberge Resorts
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About Auberge Resorts' Brand
Auberge Resorts is a collection of award-winning luxury hotels, residences and world class spas. Among its major competitors, Auberge Resorts is ranked in 2nd place for NPS while Rosewood Hotel Group is 1st, and Marriott is 3rd.
Brand at a Glance
77%
Customer Loyalty
4.4/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Auberge Resorts Ranking
- #2 / 4 of its competitors
Auberge Resorts NPS
Auberge Resorts's Net Promoter Score (NPS) is a 60 with 76% Promoters, 8% Passives, and 16% Detractors. Net Promoter Score tracks whether Auberge Resorts's customers would recommend using the product based on a scale of -100 to 100.
Auberge Resorts Overall NPS
| 76% | Promoters |
|---|---|
| 8% | Passives |
| 16% | Detractors |
Auberge Resorts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 75 | Jul 2023 | 75 |
Sep 2023 76 | Sep 2023 | 76 |
Oct 2023 64 | Oct 2023 | 64 |
Dec 2023 67 | Dec 2023 | 67 |
Jan 2024 69 | Jan 2024 | 69 |
Feb 2024 72 | Feb 2024 | 72 |
May 2024 74 | May 2024 | 74 |
Jun 2024 75 | Jun 2024 | 75 |
Aug 2024 65 | Aug 2024 | 65 |
Oct 2024 67 | Oct 2024 | 67 |
Dec 2025 59 | Dec 2025 | 59 |
Jan 2026 60 | Jan 2026 | 60 |
How Other Brands Compare
Auberge Resorts is ranked second for NPS among its competitors. Rosewood Hotel Group and Marriott come in first and third, with Destination X coming in at #4.
Auberge Resorts |  Marriott |  Rosewood Hotel Group |  Destination X | |
| Global Ranking | #- | #79 | #- | #- |
| NPS | 60 | 15 | 70 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $44.20B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Auberge Resorts NPS by Gender
Male customers rated Auberge Resorts's NPS 41 points higher than Female customers.
Male
75
Auberge Resorts's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
34
Auberge Resorts's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Auberge Resorts NPS by Ethnicity
Auberge Resorts's NPS was rated 40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Auberge Resorts NPS by Usage
Auberge Resorts's NPS was rated 0 points by customers who have used Auberge Resorts's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Auberge Resorts NPS vs. Competitors
Compared to its competitors, Auberge Resorts's NPS is rated right above Marriott, and is preceded by Rosewood Hotel Group.
| COMPANY | NPS Score | |
|---|---|---|
| Rosewood Hotel Group | 70 |
| Auberge Resorts | 60 |
| Marriott | 15 |
Auberge Resorts Customer Reviews
Out of the 2 Auberge Resorts customer reviews 2 were positive and 0 were constructive. Auberge Resorts customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Auberge Resorts Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Auberge Resorts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Auberge Resorts Customer Loyalty Score by Gender
Male customers rated Auberge Resorts's Customer Loyalty score 30% higher than Female customers.
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Male
100%
Yes
Female
70%
Yes
Auberge Resorts Customer Loyalty Score by Ethnicity
Auberge Resorts's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
Auberge Resorts Customer Loyalty Score by Usage
Auberge Resorts's Customer Loyalty score was rated 70% by customers who have used Auberge Resorts's products/services for 1 to 2 Years.
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Auberge Resorts Customer Loyalty Score by Industry
Auberge Resorts's Customer Loyalty score was rated 100% by Architecture and Planning industry customers.
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Auberge Resorts Customer Loyalty vs. Competitors
Compared to its competitors, Auberge Resorts's Customer Loyalty score is rated right below Marriott.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rosewood Hotel Group | 84% |
| Marriott | 81% |
| Auberge Resorts | 77% |
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Auberge Resorts Product Quality
4.4/5
Auberge Resorts has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Auberge Resorts Product Information
Auberge Resorts’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Auberge Resorts's product the highest.
- Website
- https://aubergeresorts.com/
- Company Size
- 201-500 Employees
Industry
Tech
Travel
Quick Insights into Auberge Resorts Product Quality
Auberge Resorts's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Auberge Resorts Product Quality the Highest
Ranked Auberge Resorts Product Quality the Lowest
Auberge Resorts Product Quality Score by Gender
Male customers rated Auberge Resorts's Product Quality score 0.6 stars higher than Female customers.
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Male
4.7/5
Female
4.1/5
Auberge Resorts Product Quality Score by Ethnicity
Auberge Resorts's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Auberge Resorts Product Quality Score by Usage
Auberge Resorts's Product Quality score was rated 3.8 stars by customers who have used Auberge Resorts's products/services for 1 to 2 Years.
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Auberge Resorts Product Quality Score by Industry
Auberge Resorts's Product Quality score was rated 4.6 stars by Architecture and Planning industry customers.
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Auberge Resorts Product Quality vs. Competitors
Compared to its competitors, Auberge Resorts's Product Quality score is rated right above Marriott, and is preceded by Rosewood Hotel Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rosewood Hotel Group | 4.5/5 |
| Auberge Resorts | 4.4/5 |
| Marriott | 3.5/5 |
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Auberge Resorts Pricing
Auberge Resorts ROI & Value For Money
4/5
Auberge Resorts has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Auberge Resorts Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry.
Quick Insights into Auberge Resorts ROI
Auberge Resorts's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by Male customers.
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Ranked Auberge Resorts ROI the Highest
Ranked Auberge Resorts ROI the Lowest
Auberge Resorts ROI Score by Gender
Auberge Resorts's ROI score was rated 4.5 by both Female and Male customers on Comparably.
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Male
4.5/5
Female
4.5/5
Auberge Resorts ROI Score by Ethnicity
Auberge Resorts's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Auberge Resorts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Auberge Resorts ROI Score by Usage
Auberge Resorts's ROI score was rated 4.1 stars by customers who have used Auberge Resorts's products/services for 1 to 2 Years.
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Auberge Resorts ROI Score by Industry
Auberge Resorts's ROI score was rated 4.6 stars by Architecture and Planning industry customers.
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Auberge Resorts Pricing vs. Competitors
Compared to its competitors, Auberge Resorts's ROI score is rated right above Marriott, and is preceded by Rosewood Hotel Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Rosewood Hotel Group | 4.2/5 |
| Auberge Resorts | 4/5 |
| Marriott | 3.4/5 |
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Auberge Resorts Customer Satisfaction (CSAT)
Auberge Resorts Customer Satisfaction (CSAT) Score
88 / 100
Auberge Resorts has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
17%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Auberge Resorts Customer Satisfaction
Auberge Resorts's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by Female customers.
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Ranked Auberge Resorts Customer Satisfaction the Highest
Ranked Auberge Resorts Customer Satisfaction the Lowest
Auberge Resorts Customer Satisfaction Score by Gender
Male customers rated Auberge Resorts's Customer Satisfaction score 33 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Auberge Resorts Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Auberge Resorts' Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Auberge Resorts Customer Satisfaction Score by Usage
Auberge Resorts's Customer Satisfaction score was rated 67 points by customers who have used Auberge Resorts's products/services for 1 to 2 Years.
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Auberge Resorts Customer Satisfaction Score by Industry
Auberge Resorts's Customer Satisfaction score was rated 100 points by Architecture and Planning industry customers.
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}Auberge Resorts Customer Satisfaction vs. Competitors
Compared to its competitors, Auberge Resorts's Customer Satisfaction score is rated right above Rosewood Hotel Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Auberge Resorts | 89% |
| Rosewood Hotel Group | 82% |
| Marriott | 64% |
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Auberge Resorts Customer Service
4.5/5
Auberge Resorts has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Auberge Resorts's Customer Service
Address
Mill Valley, CA United States of America
Website
https://aubergeresorts.com/
Phone Number
4153803418
Quick Insights into Auberge Resorts Customer Service
Auberge Resorts's Customer Service score was rated highest by customers from the Architecture and Planning industry, and rated lowest by Male customers.
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Ranked Auberge Resorts Customer Service the Highest
Ranked Auberge Resorts Customer Service the Lowest
Auberge Resorts Customer Service Score by Gender
Female customers rated Auberge Resorts's Customer Service score 0.1 stars higher than Male customers.
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Male
4.5/5
Female
4.6/5
Auberge Resorts Customer Service Score by Ethnicity
Auberge Resorts's Customer Service score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Auberge Resorts.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Auberge Resorts Customer Service Score by Usage
Auberge Resorts's Customer Service score was rated 4.3 stars by customers who have used Auberge Resorts's products/services for 1 to 2 Years.
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Auberge Resorts Customer Service Score by Industry
Auberge Resorts's Customer Service score was rated 4.6 stars by Architecture and Planning industry customers.
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Auberge Resorts Customer Service vs. Competitors
Compared to its competitors, Auberge Resorts's Customer Service score is rated right above Rosewood Hotel Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Auberge Resorts | 4.5/5 |
| Rosewood Hotel Group | 4.4/5 |
| Marriott | 3.4/5 |
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Auberge Resorts as an Employer
2.6/5
Auberge Resorts has a 2.6/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Auberge Resorts scored a 60 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Auberge Resorts would recommend the brand to a friend. ENPS measures how likely Auberge Resorts employees would recommend working at Auberge Resorts to a friend.
Net Promoter Score
60
NPS Score
| 76% | Promoters |
|---|---|
| 8% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 39% | Promoters |
|---|---|
| 6% | Passive |
| 55% | Detractors |
