33
NPS
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AudienceView
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About AudienceView's Brand
AudienceView is an organization of people who are passionate about the business of Live Events. We create industry-leading software solutions that fuel attendee engagement, ticket sales, and advertising solutions for more than 9,000 higher education, music, and theatre venues in 15 countries around the world. AudienceView employees share a vision to help entertainment organizations deliver exceptional experiences for people who love live events. We achieve this through innovative technology, popular media brands, effective distribution strategies and a dedicated team of experts that help create customer success every single day. Our consumer brands, including TheaterMania, WhatsOnStage, ElectroStub, LaughStub and TuneStub, connect 2 million consumers with exclusive content and live events each month, and offer live event organizations access to an engaged community to advertise their shows to grow their audience and ticketing revenue. Among its major competitors, AudienceView is ranked in 2nd place for NPS while Eventbrite is 1st, and Ticketmaster is 3rd.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
2.9/5
Pricing
3.2/5
Customer Service
AudienceView Ranking
- #2 / 4 of its competitors
AudienceView NPS
AudienceView's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether AudienceView's customers would recommend using the product based on a scale of -100 to 100.
AudienceView Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
AudienceView NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Mar 2023 50 | Mar 2023 | 50 |
Sep 2023 0 | Sep 2023 | 0 |
Dec 2023 25 | Dec 2023 | 25 |
Feb 2024 40 | Feb 2024 | 40 |
Aug 2025 34 | Aug 2025 | 34 |
How Other Brands Compare
AudienceView is ranked second for NPS among its competitors. Eventbrite and Ticketmaster come in first and third, with Paciolan coming in at #4.
AudienceView |  Eventbrite |  Ticketmaster |  Paciolan | |
| Global Ranking | #- | #376 | #- | #- |
| NPS | 33 | 33 | -63 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $597.50M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AudienceView NPS vs. Competitors
Compared to its competitors, AudienceView's NPS is rated right above Ticketmaster, and is preceded by Eventbrite.
| COMPANY | NPS Score | |
|---|---|---|
| Eventbrite | 33 |
| AudienceView | 33 |
| Ticketmaster | -63 |
AudienceView Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of AudienceView users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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AudienceView Customer Loyalty vs. Competitors
Compared to its competitors, AudienceView's Customer Loyalty score is rated right above Eventbrite.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AudienceView | 73% |
| Eventbrite | 59% |
| Ticketmaster | 56% |
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AudienceView Product Quality
3.7/5
AudienceView has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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AudienceView Product Information
AudienceView’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.audienceview.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Sports & Entertainment
AudienceView Product Quality vs. Competitors
Compared to its competitors, AudienceView's Product Quality score is rated right above Eventbrite.
| COMPANY | Product Quality Score | |
|---|---|---|
| AudienceView | 3.7/5 |
| Eventbrite | 3.6/5 |
| Ticketmaster | 1.7/5 |
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AudienceView Pricing
AudienceView ROI & Value For Money
2.9/5
AudienceView has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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AudienceView Pricing vs. Competitors
Compared to its competitors, AudienceView's ROI score is rated right above Ticketmaster, and is preceded by Eventbrite.
| COMPANY | Pricing Score | |
|---|---|---|
| Eventbrite | 3.5/5 |
| AudienceView | 2.9/5 |
| Ticketmaster | 1.5/5 |
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AudienceView Customer Satisfaction (CSAT)
AudienceView Customer Satisfaction (CSAT) Score
80 / 100
AudienceView has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AudienceView Customer Satisfaction vs. Competitors
Compared to its competitors, AudienceView's Customer Satisfaction score is rated right above Eventbrite.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AudienceView | 80% |
| Eventbrite | 55% |
| Ticketmaster | 19% |
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AudienceView Customer Service
3.2/5
AudienceView has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About AudienceView's Customer Service
Address
200 Wellington Street W, 2nd Floor, Toronto M5V 3C7 Canada
Website
http://www.audienceview.com
AudienceView's Social Links
AudienceView Customer Service vs. Competitors
Compared to its competitors, AudienceView's Customer Service score is rated right above Eventbrite.
| COMPANY | Customer Service Score | |
|---|---|---|
| AudienceView | 3.2/5 |
| Eventbrite | 3/5 |
| Ticketmaster | 1.5/5 |
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AudienceView as an Employer
4.1/5
AudienceView has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AudienceView scored a 33 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of AudienceView would recommend the brand to a friend. ENPS measures how likely AudienceView employees would recommend working at AudienceView to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 50% | Promoters |
|---|---|
| 36% | Passive |
| 14% | Detractors |
