-80
NPS
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Avenue Stores
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About Avenue Stores' Brand
Avenue Stores operates a chain of retail stores. Among its major competitors, Avenue Stores is ranked in 6th place for NPS while H&M is 1st, and Torrid is 2nd.
Brand at a Glance
87%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.3/5
Customer Service
Avenue Stores Ranking
- #4 / 4 of its competitors
Avenue Stores NPS
Avenue Stores's Net Promoter Score (NPS) is a -80 with 0% Promoters, 20% Passives, and 80% Detractors. Net Promoter Score tracks whether Avenue Stores's customers would recommend using the product based on a scale of -100 to 100.
Avenue Stores Overall NPS
| 0% | Promoters |
|---|---|
| 20% | Passives |
| 80% | Detractors |
Avenue Stores NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
Aug 2023 -66 | Aug 2023 | -66 |
Dec 2023 -75 | Dec 2023 | -75 |
Mar 2024 -80 | Mar 2024 | -80 |
How Other Brands Compare
Avenue Stores is ranked #4 for NPS among its competitors. H&M and Torrid come in first and second, with Lane Bryant coming in at third.
Avenue Stores |  H&M |  Torrid |  Lane Bryant | |
| Global Ranking | #- | #215 | #309 | #- |
| NPS | -80 | 19 | 7 | -9 |
| Valuation Updated every 24 hours for public companies | - | $32.65B | - | $6.05M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avenue Stores NPS by Gender
Avenue Stores's NPS was rated -75 by Female customers on Comparably.
Female
-75
Avenue Stores's NPS was rated -75 by Female customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Male
N/A
Avenue Stores's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Avenue Stores NPS by Age
Avenue Stores's NPS was rated -67 points by customers ages 41-45 on Comparably.
Avenue Stores NPS by Usage
Avenue Stores's NPS was rated -67 points by customers who have used Avenue Stores's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -67 | Over 10 Years | -67 |
Avenue Stores NPS vs. Competitors
Compared to its competitors, Avenue Stores's NPS is rated right below Lane Bryant.
| COMPANY | NPS Score | |
|---|---|---|
| H&M | 19 |
| Torrid | 7 |
 | Herschel Supply | 0 |
 | Ashley Stewart | -1 |
| Lane Bryant | -9 |
| Avenue Stores | -80 |
Avenue Stores Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Avenue Stores users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Avenue Stores Customer Loyalty Score by Gender
Avenue Stores's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Avenue Stores Customer Loyalty Score by Age
Avenue Stores's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Avenue Stores.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Avenue Stores Customer Loyalty Score by Usage
Avenue Stores's Customer Loyalty score was rated 100% by customers who have used Avenue Stores's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Avenue Stores Customer Loyalty vs. Competitors
Compared to its competitors, Avenue Stores's Customer Loyalty score is rated right above Torrid.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Avenue Stores | 87% |
| Torrid | 82% |
| Ashley Stewart | 80% |
| Lane Bryant | 79% |
| H&M | 77% |
| Herschel Supply | N/A |
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Avenue Stores Product Quality
3/5
Avenue Stores has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Avenue Stores Product Information
Avenue Stores’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.avenue.com/
- Company Size
- 201-500 Employees
Industry
Tech
Retail
Quick Insights into Avenue Stores Product Quality
Avenue Stores's Product Quality score was rated highest by customers who have used Avenue Stores's products/services for Over 10 Years.
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Ranked Avenue Stores Product Quality the Highest
Avenue Stores Product Quality Score by Gender
Avenue Stores's Product Quality score was rated 3.2 by Female customers on Comparably.
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Female
3.2/5
Male
N/A
Avenue Stores Product Quality Score by Age
Avenue Stores's Product Quality score was rated 2.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Avenue Stores.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
Avenue Stores Product Quality Score by Usage
Avenue Stores's Product Quality score was rated 3.5 stars by customers who have used Avenue Stores's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Avenue Stores Product Quality vs. Competitors
Compared to its competitors, Avenue Stores's Product Quality score is rated right above Herschel Supply, and is preceded by Lane Bryant.
| COMPANY | Product Quality Score | |
|---|---|---|
| H&M | 3.9/5 |
| Torrid | 3.4/5 |
| Ashley Stewart | 3.1/5 |
| Lane Bryant | 3.1/5 |
| Avenue Stores | 3/5 |
| Herschel Supply | N/A |
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Avenue Stores Pricing
Avenue Stores ROI & Value For Money
2.8/5
Avenue Stores has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Avenue Stores ROI
Avenue Stores's ROI score was rated highest by Female customers.
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Ranked Avenue Stores ROI the Highest
Avenue Stores ROI Score by Gender
Avenue Stores's ROI score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Avenue Stores.
Female
2.5/5
Male
N/A
Avenue Stores ROI Score by Age
Avenue Stores's ROI score was rated 2.1 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.1 | 41-45 | 2.1 |
Avenue Stores ROI Score by Usage
Avenue Stores's ROI score was rated 2.3 stars by customers who have used Avenue Stores's products/services for Over 10 Years.
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Avenue Stores Pricing vs. Competitors
Compared to its competitors, Avenue Stores's ROI score is rated right above Herschel Supply, and is preceded by Torrid.
| COMPANY | Pricing Score | |
|---|---|---|
| H&M | 3.7/5 |
| Ashley Stewart | 3/5 |
| Lane Bryant | 2.9/5 |
| Torrid | 2.8/5 |
| Avenue Stores | 2.8/5 |
| Herschel Supply | N/A |
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Avenue Stores Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
60%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Avenue Stores Customer Satisfaction
Avenue Stores's Customer Satisfaction score was rated highest by customers ages 41-45.
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Ranked Avenue Stores Customer Satisfaction the Highest
Avenue Stores Customer Satisfaction Score by Gender
Avenue Stores's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Avenue Stores.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 50% | |
Very Dissatisfied | 25% |
Avenue Stores Customer Satisfaction Score by Age
Avenue Stores's Customer Satisfaction score was rated 0 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Avenue Stores.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% |
Avenue Stores Customer Satisfaction Score by Usage
Avenue Stores's Customer Satisfaction score was rated 0 points by customers who have used Avenue Stores's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Avenue Stores Customer Satisfaction vs. Competitors
Compared to its competitors, Avenue Stores's Customer Satisfaction score is rated right below Herschel Supply.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| H&M | 78% |
| Torrid | 56% |
| Lane Bryant | 52% |
| Ashley Stewart | 41% |
| Herschel Supply | 0% |
| Avenue Stores | 0% |
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Avenue Stores Customer Service
2.3/5
Avenue Stores has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Avenue Stores's Customer Service
Address
Pataskala, OH
Website
http://www.avenue.com/
Quick Insights into Avenue Stores Customer Service
Avenue Stores's Customer Service score was rated highest by Female customers.
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Ranked Avenue Stores Customer Service the Highest
Avenue Stores Customer Service Score by Gender
Avenue Stores's Customer Service score was rated 2 by Female customers on Comparably.
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Female
2/5
Male
N/A
Avenue Stores Customer Service Score by Age
Avenue Stores's Customer Service score was rated 1.8 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.8 | 41-45 | 1.8 |
Avenue Stores Customer Service Score by Usage
Avenue Stores's Customer Service score was rated 2 stars by customers who have used Avenue Stores's products/services for Over 10 Years.
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Avenue Stores Customer Service vs. Competitors
Compared to its competitors, Avenue Stores's Customer Service score is rated right above Herschel Supply, and is preceded by Ashley Stewart.
| COMPANY | Customer Service Score | |
|---|---|---|
| H&M | 3.8/5 |
| Torrid | 3.4/5 |
| Lane Bryant | 3.1/5 |
| Ashley Stewart | 2.9/5 |
| Avenue Stores | 2.3/5 |
| Herschel Supply | N/A |
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Avenue Stores as an Employer
3.2/5
Avenue Stores has a 3.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Avenue Stores scored a -80 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Avenue Stores would recommend the brand to a friend. ENPS measures how likely Avenue Stores employees would recommend working at Avenue Stores to a friend.
Net Promoter Score
-80
NPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
