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NPS
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Ashley Stewart
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About Ashley Stewart's Brand
Ashley Stewart is a global fashion brand that stands for uncompromising style, fashion, fit & empowerment for the woman who flaunts her curves. Among its major competitors, Ashley Stewart is ranked in 2nd place for NPS while Torrid is 1st, and Lane Bryant is 3rd.
Brand at a Glance
80%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Ashley Stewart Ranking
- #2 / 4 of its competitors
Ashley Stewart NPS
Ashley Stewart's Net Promoter Score (NPS) is a -1 with 48% Promoters, 3% Passives, and 49% Detractors. Net Promoter Score tracks whether Ashley Stewart's customers would recommend using the product based on a scale of -100 to 100.
Ashley Stewart Overall NPS
| 48% | Promoters |
|---|---|
| 3% | Passives |
| 49% | Detractors |
Ashley Stewart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 8 | Mar 2023 | 8 |
Apr 2023 7 | Apr 2023 | 7 |
Aug 2023 5 | Aug 2023 | 5 |
Mar 2024 9 | Mar 2024 | 9 |
Apr 2024 9 | Apr 2024 | 9 |
Jul 2024 7 | Jul 2024 | 7 |
Aug 2024 4 | Aug 2024 | 4 |
Oct 2024 6 | Oct 2024 | 6 |
Nov 2024 4 | Nov 2024 | 4 |
Dec 2024 4 | Dec 2024 | 4 |
Jan 2025 0 | Jan 2025 | 0 |
Mar 2025 -2 | Mar 2025 | -2 |
How Other Brands Compare
Ashley Stewart is ranked second for NPS among its competitors. Torrid and Lane Bryant come in first and third, with Forever 21 coming in at #4.
Ashley Stewart |  Torrid |  Lane Bryant |  Forever 21 | |
| Global Ranking | #- | #309 | #- | #- |
| NPS | -1 | 7 | -9 | -11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $6.05M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ashley Stewart NPS by Gender
Ashley Stewart's NPS was rated -26 by Female customers on Comparably.
Female
-26
Ashley Stewart's NPS was rated -26 by Female customers on Comparably.
37%
Promoters
0%
Passives
63%
Detractors
Male
N/A
Ashley Stewart's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Ashley Stewart NPS by Ethnicity
Ashley Stewart's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
African American/Black -34 | African American/Black | -34 |
Other -67 | Other | -67 |
Ashley Stewart NPS by Age
Ashley Stewart's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Ashley Stewart NPS by Usage
Ashley Stewart's NPS was rated the highest by customers who have used Ashley Stewart's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -42 | Over 10 Years | -42 |
Ashley Stewart NPS vs. Competitors
Compared to its competitors, Ashley Stewart's NPS is rated right above Lane Bryant, and is preceded by Torrid.
| COMPANY | NPS Score | |
|---|---|---|
| Torrid | 7 |
| Ashley Stewart | -1 |
| Lane Bryant | -9 |
| Forever 21 | -11 |
 | Avenue Stores | -80 |
Ashley Stewart Customer Reviews
Out of the 10 Ashley Stewart customer reviews 4 were positive and 6 were constructive. Ashley Stewart customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Ashley Stewart Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Ashley Stewart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ashley Stewart Customer Loyalty Score by Gender
Ashley Stewart's Customer Loyalty score was rated 83 by Female customers on Comparably.
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Female
83%
Yes
Male
N/A
Yes
Ashley Stewart Customer Loyalty Score by Ethnicity
Ashley Stewart's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ashley Stewart.
100
out of 100
Caucasian
88
out of 100
African American/Black
60
out of 100
Other
Ashley Stewart Customer Loyalty Score by Age
Ashley Stewart's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ashley Stewart.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 82% | 41-45 | 82% |
46-50 78% | 46-50 | 78% |
51-55 100% | 51-55 | 100% |
56-60 87% | 56-60 | 87% |
61-65 55% | 61-65 | 55% |
66+ 78% | 66+ | 78% |
Ashley Stewart Customer Loyalty Score by Usage
Ashley Stewart's Customer Loyalty score was rated the highest by customers who have used Ashley Stewart's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Ashley Stewart Customer Loyalty Score by Industry
Ashley Stewart's Customer Loyalty score was rated 100% by both Government and Public Policy and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ashley Stewart Customer Loyalty vs. Competitors
Compared to its competitors, Ashley Stewart's Customer Loyalty score is rated right above Lane Bryant, and is preceded by Torrid.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Avenue Stores | 87% |
| Torrid | 82% |
| Ashley Stewart | 80% |
| Lane Bryant | 79% |
| Forever 21 | 65% |
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Ashley Stewart Product Quality
3.1/5
Ashley Stewart has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Ashley Stewart Product Information
Ashley Stewart’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Ashley Stewart's product the highest. Reviewers from the Government and Public Policy industry rated Ashley Stewart the lowest at 2.9.
- Company Size
- 201-500 Employees
Industry
Fashion and Beauty
Quick Insights into Ashley Stewart Product Quality
Ashley Stewart's Product Quality score was rated highest by customers who have used Ashley Stewart's products/services for 2 to 5 Years, and rated lowest by customers ages 66+.
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Ranked Ashley Stewart Product Quality the Highest
Ranked Ashley Stewart Product Quality the Lowest
Ashley Stewart Product Quality Score by Gender
Ashley Stewart's Product Quality score was rated 2.7 by Female customers on Comparably.
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Female
2.7/5
Male
N/A
Ashley Stewart Product Quality Score by Ethnicity
Ashley Stewart's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ashley Stewart.
0
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2
3
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 1.9 | Other | 1.9 |
Ashley Stewart Product Quality Score by Age
Ashley Stewart's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
41-45 1.6 | 41-45 | 1.6 |
46-50 3.4 | 46-50 | 3.4 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2.7 | 56-60 | 2.7 |
61-65 3.6 | 61-65 | 3.6 |
66+ 1.5 | 66+ | 1.5 |
Ashley Stewart Product Quality Score by Usage
Ashley Stewart's Product Quality score was rated the highest by customers who have used Ashley Stewart's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Ashley Stewart Product Quality Score by Industry
Ashley Stewart's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Government and Public Policy industry customers.
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Ashley Stewart Product Quality vs. Competitors
Compared to its competitors, Ashley Stewart's Product Quality score is rated right above Lane Bryant, and is preceded by Forever 21.
| COMPANY | Product Quality Score | |
|---|---|---|
| Torrid | 3.4/5 |
| Forever 21 | 3.3/5 |
| Ashley Stewart | 3.1/5 |
| Lane Bryant | 3.1/5 |
| Avenue Stores | 3/5 |
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Ashley Stewart Pricing
Ashley Stewart ROI & Value For Money
3/5
Ashley Stewart has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Ashley Stewart Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Ashley Stewart.
Quick Insights into Ashley Stewart ROI
Ashley Stewart's ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 51-55.
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Ranked Ashley Stewart ROI the Highest
Ranked Ashley Stewart ROI the Lowest
Ashley Stewart ROI Score by Gender
Ashley Stewart's ROI score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
Ashley Stewart ROI Score by Ethnicity
Ashley Stewart's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ashley Stewart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 2.9 | African American/Black | 2.9 |
Other 1.9 | Other | 1.9 |
Ashley Stewart ROI Score by Age
Ashley Stewart's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ashley Stewart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
41-45 2 | 41-45 | 2 |
46-50 3.4 | 46-50 | 3.4 |
51-55 1.6 | 51-55 | 1.6 |
56-60 2.8 | 56-60 | 2.8 |
61-65 2.5 | 61-65 | 2.5 |
66+ 3.4 | 66+ | 3.4 |
Ashley Stewart ROI Score by Usage
Ashley Stewart's ROI score was rated the highest by customers who have used Ashley Stewart's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Ashley Stewart ROI Score by Industry
Ashley Stewart's ROI score was rated the highest by Government and Public Policy industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Ashley Stewart Pricing vs. Competitors
Compared to its competitors, Ashley Stewart's ROI score is rated right above Lane Bryant, and is preceded by Forever 21.
| COMPANY | Pricing Score | |
|---|---|---|
| Forever 21 | 3.2/5 |
| Ashley Stewart | 3/5 |
| Lane Bryant | 2.9/5 |
| Torrid | 2.8/5 |
| Avenue Stores | 2.8/5 |
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Ashley Stewart Customer Satisfaction (CSAT)
Ashley Stewart Customer Satisfaction (CSAT) Score
40 / 100
Ashley Stewart has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
7%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
15%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ashley Stewart Customer Satisfaction
Ashley Stewart's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Ashley Stewart Customer Satisfaction the Highest
Ranked Ashley Stewart Customer Satisfaction the Lowest
Ashley Stewart Customer Satisfaction Score by Gender
Ashley Stewart's Customer Satisfaction score was rated 29 by Female customers on Comparably.
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29 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 13% | |
Very Dissatisfied | 50% |
Ashley Stewart Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ashley Stewart's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
Ashley Stewart's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
27%
Satisfied
6%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to Other
Ashley Stewart's Customer Satisfaction (CSAT) score was rated 22% according to Other users and customers.
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22 / 100
Very Satisfied
11%
Satisfied
11%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
56%
Ashley Stewart Customer Satisfaction Score by Age
Ashley Stewart's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 40% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 0% |
Ashley Stewart Customer Satisfaction Score by Usage
Ashley Stewart's Customer Satisfaction score was rated the highest by customers who have used Ashley Stewart's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Ashley Stewart Customer Satisfaction Score by Industry
Ashley Stewart's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Ashley Stewart Customer Satisfaction vs. Competitors
Compared to its competitors, Ashley Stewart's Customer Satisfaction score is rated right above Avenue Stores, and is preceded by Lane Bryant.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Forever 21 | 57% |
| Torrid | 56% |
| Lane Bryant | 52% |
| Ashley Stewart | 41% |
| Avenue Stores | 0% |
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Ashley Stewart Customer Service
2.9/5
Ashley Stewart has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Ashley Stewart's Customer Service
Address
150 Meadowlands Parkway Suite 403, Edison, NJ 07094 United States Minor Outly
Website
https://www.ashleystewart.com/
Phone Number
2017133210
Quick Insights into Ashley Stewart Customer Service
Ashley Stewart's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Other customers.
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Ranked Ashley Stewart Customer Service the Highest
Ranked Ashley Stewart Customer Service the Lowest
Ashley Stewart Customer Service Score by Gender
Ashley Stewart's Customer Service score was rated 2.5 by Female customers on Comparably.
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Female
2.5/5
Male
N/A
Ashley Stewart Customer Service Score by Ethnicity
Ashley Stewart's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ashley Stewart.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 2.7 | African American/Black | 2.7 |
Other 1.5 | Other | 1.5 |
Ashley Stewart Customer Service Score by Age
Ashley Stewart's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ashley Stewart.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.3 | 36-40 | 4.3 |
41-45 2.1 | 41-45 | 2.1 |
46-50 2.6 | 46-50 | 2.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
61-65 3.7 | 61-65 | 3.7 |
66+ 1.5 | 66+ | 1.5 |
Ashley Stewart Customer Service Score by Usage
Ashley Stewart's Customer Service score was rated the highest by customers who have used Ashley Stewart's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Ashley Stewart Customer Service Score by Industry
Ashley Stewart's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Government and Public Policy industry customers.
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Ashley Stewart Customer Service vs. Competitors
Compared to its competitors, Ashley Stewart's Customer Service score is rated right above Avenue Stores, and is preceded by Lane Bryant.
| COMPANY | Customer Service Score | |
|---|---|---|
| Torrid | 3.4/5 |
| Forever 21 | 3.1/5 |
| Lane Bryant | 3.1/5 |
| Ashley Stewart | 2.9/5 |
| Avenue Stores | 2.3/5 |
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Ashley Stewart as an Employer
2.4/5
Ashley Stewart has a 2.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Ashley Stewart scored a -1 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Ashley Stewart would recommend the brand to a friend. ENPS measures how likely Ashley Stewart employees would recommend working at Ashley Stewart to a friend.
Net Promoter Score
-1
NPS Score
| 48% | Promoters |
|---|---|
| 3% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 18% | Promoters |
|---|---|
| 37% | Passive |
| 45% | Detractors |
