36
NPS
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AVG Technologies
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About AVG Technologies' Brand
AVG Technologies offers anti-virus software for both individual and business computer users around the world. Among its major competitors, AVG Technologies is ranked in 2nd place for NPS while AVAST Software is 1st, and Malwarebytes is 3rd.
Brand at a Glance
4.3/5
Product Quality
4.3/5
Pricing
3.7/5
Customer Service
AVG Technologies Ranking
- #2 / 4 of its competitors
AVG Technologies NPS
AVG Technologies's Net Promoter Score (NPS) is a 36 with 63% Promoters, 10% Passives, and 27% Detractors. Net Promoter Score tracks whether AVG Technologies's customers would recommend using the product based on a scale of -100 to 100.
AVG Technologies Overall NPS
| 63% | Promoters |
|---|---|
| 10% | Passives |
| 27% | Detractors |
AVG Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 36 | Aug 2020 | 36 |
How Other Brands Compare
AVG Technologies is ranked second for NPS among its competitors. AVAST Software and Malwarebytes come in first and third, with NQ Mobile coming in at #4.
AVG Technologies |  Malwarebytes |  AVAST Software |  NQ Mobile | |
| Global Ranking | #- | #507 | #- | #- |
| NPS | 36 | 8 | 42 | - |
| Valuation Updated every 24 hours for public companies | - | $250.00M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AVG Technologies NPS by Usage
AVG Technologies's NPS was rated the highest by customers who have used AVG Technologies's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 23 | Less than 1 Year | 23 |
1 to 2 Years 21 | 1 to 2 Years | 21 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 55 | 5 to 10 Years | 55 |
AVG Technologies NPS vs. Competitors
Compared to its competitors, AVG Technologies's NPS is rated right above Malwarebytes, and is preceded by AVAST Software.
| COMPANY | NPS Score | |
|---|---|---|
| AVAST Software | 42 |
| AVG Technologies | 36 |
| Malwarebytes | 8 |
 | Sucuri | N/A |
 | Sunbelt Software | N/A |
| CyberSoft | N/A |
AVG Technologies Product Quality
4.3/5
AVG Technologies has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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AVG Technologies Product Information
AVG Technologies serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, Latin America, and Mexico. AVG Technologies supports Web devices and offers products for small, medium, and large sized businesses.
AVG Technologies’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated AVG Technologies's product the highest. Reviewers from the Tech industry rated AVG Technologies the lowest at 4.2.
- Website
- http://www.avg.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SaaS
Languages Supported
English
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Czech
Polish
Danish
Hungarian
Product Type
IT Management Software
Endpoint Protection Software
Network Security Software
Encryption Software
Antivirus Software
Quick Insights into AVG Technologies Product Quality
AVG Technologies's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Construction industry.
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Ranked AVG Technologies Product Quality the Highest
Ranked AVG Technologies Product Quality the Lowest
AVG Technologies Product Quality Score by Usage
AVG Technologies's Product Quality score was rated the highest by customers who have used AVG Technologies's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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AVG Technologies Product Quality Score by Industry
AVG Technologies's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Construction industry customers.
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AVG Technologies Product Quality vs. Competitors
Compared to its competitors, AVG Technologies's Product Quality score is rated right above AVAST Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| AVG Technologies | 4.3/5 |
| AVAST Software | 3.9/5 |
| Malwarebytes | 3.6/5 |
| Sucuri | N/A |
| Sunbelt Software | N/A |
| CyberSoft | N/A |
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VS
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AVG Technologies Pricing
AVG Technologies ROI & Value For Money
4.3/5
AVG Technologies has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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AVG Technologies Pricing Plans
AVG Technologies has a pricing structure that accommodates small, medium, and large businesses. Starting from $44.99/year, AVG Technologies uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry. The users from the Construction industry think that they had the lowest ROI from AVG Technologies.
Who Uses AVG Technologies?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into AVG Technologies ROI
AVG Technologies's ROI score was rated highest by customers from the Real Estate industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked AVG Technologies ROI the Highest
Ranked AVG Technologies ROI the Lowest
AVG Technologies ROI Score by Industry
AVG Technologies's ROI score was rated the highest by Real Estate industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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AVG Technologies Pricing vs. Competitors
Compared to its competitors, AVG Technologies's ROI score is rated right above AVAST Software.
| COMPANY | Pricing Score | |
|---|---|---|
| AVG Technologies | 4.3/5 |
| AVAST Software | 3.9/5 |
| Malwarebytes | 3.4/5 |
| Sucuri | N/A |
| Sunbelt Software | N/A |
| CyberSoft | N/A |
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AVG Technologies Customer Service
3.7/5
AVG Technologies has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About AVG Technologies's Customer Service
Address
Gatwickstraat 9 -39, 1043 GL,
Website
http://www.avg.com
Phone Number
31 20 522 6210
AVG Technologies Customer Service vs. Competitors
Compared to its competitors, AVG Technologies's Customer Service score is rated right above AVAST Software.
| COMPANY | Customer Service Score | |
|---|---|---|
| AVG Technologies | 3.7/5 |
| AVAST Software | 3.4/5 |
| Malwarebytes | 3/5 |
| Sucuri | N/A |
| Sunbelt Software | N/A |
| CyberSoft | N/A |
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AVG Technologies as an Employer
3.5/5
AVG Technologies has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
AVG Technologies scored a 36 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of AVG Technologies would recommend the brand to a friend. ENPS measures how likely AVG Technologies employees would recommend working at AVG Technologies to a friend.
Net Promoter Score
36
NPS Score
| 63% | Promoters |
|---|---|
| 10% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
