-32
NPS
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Axos Bank
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About Axos Bank's Brand
BofI Federal Bank (NASDAQ: BOFI), is a nationwide bank that provides financing for single and multifamily residential properties. Among its major competitors, Axos Bank is ranked in 3rd place for NPS while UMB Banks is 1st, and Bank of America is 2nd.
Brand at a Glance
62%
Customer Loyalty
2.6/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Axos Bank Ranking
- #3 / 4 of its competitors
Axos Bank NPS
Axos Bank's Net Promoter Score (NPS) is a -32 with 28% Promoters, 12% Passives, and 60% Detractors. Net Promoter Score tracks whether Axos Bank's customers would recommend using the product based on a scale of -100 to 100.
Axos Bank Overall NPS
| 28% | Promoters |
|---|---|
| 12% | Passives |
| 60% | Detractors |
Axos Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -40 | Jul 2023 | -40 |
Aug 2023 -37 | Aug 2023 | -37 |
Sep 2023 -35 | Sep 2023 | -35 |
Jan 2024 -31 | Jan 2024 | -31 |
Feb 2024 -32 | Feb 2024 | -32 |
May 2024 -32 | May 2024 | -32 |
Aug 2024 -34 | Aug 2024 | -34 |
Sep 2024 -30 | Sep 2024 | -30 |
Oct 2024 -29 | Oct 2024 | -29 |
Nov 2024 -29 | Nov 2024 | -29 |
Jul 2025 -31 | Jul 2025 | -31 |
Dec 2025 -31 | Dec 2025 | -31 |
How Other Brands Compare
Axos Bank is ranked third for NPS among its competitors. UMB Banks and Bank of America come in first and second, with Kentucky First Federal Bancorp coming in at #4.
Axos Bank |  Bank of America |  Kentucky First Federal Bancorp |  UMB Banks | |
| Global Ranking | #- | #152 | #- | #- |
| NPS | -32 | 2 | - | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $298.80B | $48.59M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Axos Bank NPS by Gender
Female customers rated Axos Bank's NPS 15 points higher than Male customers.
Male
-78
Axos Bank's NPS was rated -78 by Male customers on Comparably.
7%
Promoters
8%
Passives
85%
Detractors
Female
-63
Axos Bank's NPS was rated -63 by Female customers on Comparably.
12%
Promoters
13%
Passives
75%
Detractors
Axos Bank NPS by Ethnicity
Axos Bank's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
Other -100 | Other | -100 |
Axos Bank NPS by Age
Axos Bank's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Axos Bank NPS by Usage
Axos Bank's NPS was rated the highest by customers who have used Axos Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -43 | 1 to 2 Years | -43 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
Axos Bank NPS vs. Competitors
Compared to its competitors, Axos Bank's NPS is rated right above First Business Bank, and is preceded by Chase Capital Partners.
| COMPANY | NPS Score | |
|---|---|---|
| UMB Banks | 17 |
| Bank of America | 2 |
 | Bank of Internet | N/A |
| Kentucky First Federal Bancorp | N/A |
| Chase Capital Partners | N/A |
| Axos Bank | -32 |
 | First Business Bank | -100 |
Axos Bank Customer Reviews
Out of the 3 Axos Bank customer reviews 0 were positive and 3 were constructive. Axos Bank customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Axos Bank Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Axos Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Axos Bank Customer Loyalty Score by Gender
Female customers rated Axos Bank's Customer Loyalty score 14% higher than Male customers.
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Male
52%
Yes
Female
66%
Yes
Axos Bank Customer Loyalty Score by Ethnicity
Axos Bank's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Axos Bank.
67
out of 100
Caucasian
78
out of 100
Other
Axos Bank Customer Loyalty Score by Age
Axos Bank's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 55% | 36-40 | 55% |
51-55 78% | 51-55 | 78% |
61-65 100% | 61-65 | 100% |
66+ 70% | 66+ | 70% |
Axos Bank Customer Loyalty Score by Usage
Axos Bank's Customer Loyalty score was rated the highest by customers who have used Axos Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Axos Bank Customer Loyalty Score by Industry
Axos Bank's Customer Loyalty score was rated 40% by Accounting industry customers.
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Axos Bank Customer Loyalty vs. Competitors
Compared to its competitors, Axos Bank's Customer Loyalty score is rated right above First Business Bank, and is preceded by UMB Banks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bank of America | 80% |
| UMB Banks | 70% |
| Axos Bank | 62% |
| First Business Bank | N/A |
| Bank of Internet | N/A |
| Kentucky First Federal Bancorp | N/A |
| Chase Capital Partners | N/A |
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Axos Bank Product Quality
2.6/5
Axos Bank has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Axos Bank Product Information
Axos Bank’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Axos Bank's product the highest.
- Website
- https://www.axosbank.com
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Quick Insights into Axos Bank Product Quality
Axos Bank's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Other customers.
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Ranked Axos Bank Product Quality the Highest
Ranked Axos Bank Product Quality the Lowest
Axos Bank Product Quality Score by Gender
Male customers rated Axos Bank's Product Quality score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
Axos Bank Product Quality Score by Ethnicity
Axos Bank's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Axos Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 1.5 | Other | 1.5 |
Axos Bank Product Quality Score by Age
Axos Bank's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.7 | 36-40 | 2.7 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Axos Bank Product Quality Score by Usage
Axos Bank's Product Quality score was rated the highest by customers who have used Axos Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Axos Bank Product Quality Score by Industry
Axos Bank's Product Quality score was rated 1.5 stars by Accounting industry customers.
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Axos Bank Product Quality vs. Competitors
Compared to its competitors, Axos Bank's Product Quality score is rated right above First Business Bank, and is preceded by UMB Banks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bank of America | 3.5/5 |
| UMB Banks | 3.2/5 |
| Axos Bank | 2.6/5 |
| First Business Bank | N/A |
| Bank of Internet | N/A |
| Kentucky First Federal Bancorp | N/A |
| Chase Capital Partners | N/A |
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Axos Bank Pricing
Axos Bank ROI & Value For Money
2.7/5
Axos Bank has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Axos Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Axos Bank ROI
Axos Bank's ROI score was rated highest by customers ages 36-40, and rated lowest by Other customers.
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Ranked Axos Bank ROI the Highest
Ranked Axos Bank ROI the Lowest
Axos Bank ROI Score by Gender
Axos Bank's ROI score was rated 2.1 by both Female and Male customers on Comparably.
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Male
2.1/5
Female
2.1/5
Axos Bank ROI Score by Ethnicity
Axos Bank's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Axos Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 1.5 | Other | 1.5 |
Axos Bank ROI Score by Age
Axos Bank's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
51-55 1.5 | 51-55 | 1.5 |
61-65 2 | 61-65 | 2 |
66+ 2.6 | 66+ | 2.6 |
Axos Bank ROI Score by Usage
Axos Bank's ROI score was rated the highest by customers who have used Axos Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Axos Bank ROI Score by Industry
Axos Bank's ROI score was rated 1.9 stars by Accounting industry customers.
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Axos Bank Pricing vs. Competitors
Compared to its competitors, Axos Bank's ROI score is rated right above First Business Bank, and is preceded by Bank of America.
| COMPANY | Pricing Score | |
|---|---|---|
| UMB Banks | 3.3/5 |
| Bank of America | 3.3/5 |
| Axos Bank | 2.7/5 |
| First Business Bank | N/A |
| Bank of Internet | N/A |
| Kentucky First Federal Bancorp | N/A |
| Chase Capital Partners | N/A |
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Axos Bank Customer Satisfaction (CSAT)
Axos Bank Customer Satisfaction (CSAT) Score
32 / 100
Axos Bank has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
11%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Axos Bank Customer Satisfaction
Axos Bank's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Other customers.
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Ranked Axos Bank Customer Satisfaction the Highest
Ranked Axos Bank Customer Satisfaction the Lowest
Axos Bank Customer Satisfaction Score by Gender
Male customers rated Axos Bank's Customer Satisfaction score 3 points higher than Female customers.
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17 / 100
MaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 67% |
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
Axos Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Axos Bank's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
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10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
70%
CSAT according to Other
Axos Bank's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Axos Bank.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Axos Bank Customer Satisfaction Score by Age
Axos Bank's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 75% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Axos Bank Customer Satisfaction Score by Usage
Axos Bank's Customer Satisfaction score was rated the highest by customers who have used Axos Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Axos Bank Customer Satisfaction Score by Industry
Axos Bank's Customer Satisfaction score was rated 0 points by Accounting industry customers.
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{
"title": "Axos Bank Customer Satisfaction Score by Industry",
"text": "Axos Bank's Customer Satisfaction score was rated 0 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Axos Bank's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Axos Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Axos Bank's Customer Satisfaction score is rated right above First Business Bank, and is preceded by UMB Banks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bank of America | 70% |
| UMB Banks | 50% |
| Axos Bank | 32% |
| First Business Bank | 0% |
| Bank of Internet | 0% |
| Kentucky First Federal Bancorp | 0% |
| Chase Capital Partners | 0% |
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Axos Bank Customer Service
2.6/5
Axos Bank has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Axos Bank's Customer Service
Address
4350 La Jolla Village Drive, Suite 140, San Diego, CA 92122
Website
https://www.axosbank.com
Phone Number
18583500443
Quick Insights into Axos Bank Customer Service
Axos Bank's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Other customers.
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Ranked Axos Bank Customer Service the Highest
Ranked Axos Bank Customer Service the Lowest
Axos Bank Customer Service Score by Gender
Male customers rated Axos Bank's Customer Service score 0.2 stars higher than Female customers.
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Male
1.8/5
Female
1.6/5
Axos Bank Customer Service Score by Ethnicity
Axos Bank's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Axos Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 1.5 | Other | 1.5 |
Axos Bank Customer Service Score by Age
Axos Bank's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.2 | 36-40 | 3.2 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Axos Bank Customer Service Score by Usage
Axos Bank's Customer Service score was rated the highest by customers who have used Axos Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Axos Bank Customer Service Score by Industry
Axos Bank's Customer Service score was rated 1.6 stars by Accounting industry customers.
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Axos Bank Customer Service vs. Competitors
Compared to its competitors, Axos Bank's Customer Service score is rated right above First Business Bank, and is preceded by UMB Banks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bank of America | 3.4/5 |
| UMB Banks | 3.2/5 |
| Axos Bank | 2.6/5 |
| First Business Bank | N/A |
| Bank of Internet | N/A |
| Kentucky First Federal Bancorp | N/A |
| Chase Capital Partners | N/A |
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Axos Bank as an Employer
2.3/5
Axos Bank has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Axos Bank scored a -32 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Axos Bank would recommend the brand to a friend. ENPS measures how likely Axos Bank employees would recommend working at Axos Bank to a friend.
Net Promoter Score
-32
NPS Score
| 28% | Promoters |
|---|---|
| 12% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 29% | Promoters |
|---|---|
| 11% | Passive |
| 60% | Detractors |
