32
NPS
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Axway
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About Axway's Brand
Among its major competitors, Axway is ranked in 3rd place for NPS while Shiftboard Online Scheduling is 1st, and MuleSoft is 2nd.
Brand at a Glance
84%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
Axway Ranking
- #3 / 4 of its competitors
Axway NPS
Axway's Net Promoter Score (NPS) is a 32 with 60% Promoters, 12% Passives, and 28% Detractors. Net Promoter Score tracks whether Axway's customers would recommend using the product based on a scale of -100 to 100.
Axway Overall NPS
| 60% | Promoters |
|---|---|
| 12% | Passives |
| 28% | Detractors |
Axway NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 70 | Mar 2022 | 70 |
Aug 2022 49 | Aug 2022 | 49 |
Sep 2022 54 | Sep 2022 | 54 |
Jan 2023 46 | Jan 2023 | 46 |
Apr 2023 37 | Apr 2023 | 37 |
Jul 2023 40 | Jul 2023 | 40 |
Sep 2023 37 | Sep 2023 | 37 |
May 2024 35 | May 2024 | 35 |
Oct 2024 37 | Oct 2024 | 37 |
Nov 2024 40 | Nov 2024 | 40 |
Feb 2025 37 | Feb 2025 | 37 |
Dec 2025 32 | Dec 2025 | 32 |
How Other Brands Compare
Axway is ranked third for NPS among its competitors. Shiftboard Online Scheduling and MuleSoft come in first and second, with GlobalSCAPE coming in at #4.
Axway |  MuleSoft |  GlobalSCAPE |  Shiftboard Online Scheduling | |
| Global Ranking | #- | #574 | #- | #- |
| NPS | 32 | 32 | 0 | 54 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $178.06M | $50.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Axway NPS by Gender
Axway's NPS was rated 20 by Male customers on Comparably.
Male
20
Axway's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
N/A
Axway's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Axway NPS by Ethnicity
Axway's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Axway NPS vs. Competitors
Compared to its competitors, Axway's NPS is rated right above TIBCO Software Inc., and is preceded by MuleSoft.
| COMPANY | NPS Score | |
|---|---|---|
| Shiftboard Online Scheduling | 54 |
| MuleSoft | 32 |
| Axway | 32 |
 | TIBCO Software Inc. | 28 |
| GlobalSCAPE | 0 |
 | Sopra Steria | -20 |
Axway Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Axway users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Axway Customer Loyalty Score by Gender
Axway's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Axway Customer Loyalty Score by Ethnicity
Axway's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Axway.
100
out of 100
Caucasian
Axway Customer Loyalty vs. Competitors
Compared to its competitors, Axway's Customer Loyalty score is rated right above MuleSoft, and is preceded by TIBCO Software Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GlobalSCAPE | 100% |
| TIBCO Software Inc. | 87% |
| Axway | 84% |
| MuleSoft | 78% |
| Sopra Steria | 73% |
| Shiftboard Online Scheduling | N/A |
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Axway Product Quality
4.1/5
Axway has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Axway Product Information
Axway serves markets in the United States, China, Europe, Australia, Canada, United Kingdom, and Germany. Axway supports Web devices and offers products for medium and large sized businesses.
Axway’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.axway.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Languages Supported
English
French
German
Spanish
Italian
Product Type
Data Management Software
Integration Software
API Management Software
Electronic Data Interchange (EDI) Software
Quick Insights into Axway Product Quality
Axway's Product Quality score was rated highest by Caucasian customers.
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Ranked Axway Product Quality the Highest
Axway Product Quality Score by Gender
Axway's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Axway Product Quality Score by Ethnicity
Axway's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Axway.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Axway Product Quality vs. Competitors
Compared to its competitors, Axway's Product Quality score is rated right above MuleSoft, and is preceded by TIBCO Software Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Shiftboard Online Scheduling | 4.3/5 |
| TIBCO Software Inc. | 4.2/5 |
| Axway | 4.1/5 |
| MuleSoft | 4/5 |
| GlobalSCAPE | 4/5 |
| Sopra Steria | 3.1/5 |
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Axway Pricing
Axway ROI & Value For Money
3.9/5
Axway has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Axway Pricing Plans
Axway has a pricing structure that accommodates medium and large businesses.
Who Uses Axway?
Medium Businesses
Large Enterprises
Quick Insights into Axway ROI
Axway's ROI score was rated highest by Caucasian customers.
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Ranked Axway ROI the Highest
Axway ROI Score by Gender
Axway's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Axway ROI Score by Ethnicity
Axway's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Axway.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Axway Pricing vs. Competitors
Compared to its competitors, Axway's ROI score is rated right above TIBCO Software Inc., and is preceded by MuleSoft.
| COMPANY | Pricing Score | |
|---|---|---|
| Shiftboard Online Scheduling | 4.3/5 |
| MuleSoft | 4/5 |
| Axway | 3.9/5 |
| TIBCO Software Inc. | 3.8/5 |
| GlobalSCAPE | 3/5 |
| Sopra Steria | 2.7/5 |
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Axway Customer Satisfaction (CSAT)
Axway Customer Satisfaction (CSAT) Score
84 / 100
Axway has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Axway Customer Satisfaction
Axway's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Axway Customer Satisfaction the Highest
Axway Customer Satisfaction Score by Gender
Axway's Customer Satisfaction score was rated 80 by Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Axway Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Axway's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Axway.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Axway Customer Satisfaction vs. Competitors
Compared to its competitors, Axway's Customer Satisfaction score is rated right above TIBCO Software Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Axway | 84% |
| TIBCO Software Inc. | 84% |
| MuleSoft | 77% |
| Sopra Steria | 50% |
| Shiftboard Online Scheduling | 0% |
| GlobalSCAPE | 0% |
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Axway Customer Service
4.2/5
Axway has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Axway's Customer Service
Address
6811 E. Mayo Boulevard, 85054
Website
http://www.axway.com
Phone Number
1-480-627-1800
Axway's Social Links
Quick Insights into Axway Customer Service
Axway's Customer Service score was rated highest by Caucasian customers.
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Ranked Axway Customer Service the Highest
Axway Customer Service Score by Gender
Axway's Customer Service score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Axway Customer Service Score by Ethnicity
Axway's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Axway.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Axway Customer Service vs. Competitors
Compared to its competitors, Axway's Customer Service score is rated right above MuleSoft.
| COMPANY | Customer Service Score | |
|---|---|---|
| Axway | 4.2/5 |
| MuleSoft | 3.8/5 |
| Shiftboard Online Scheduling | 3.7/5 |
| TIBCO Software Inc. | 3.4/5 |
| Sopra Steria | 3/5 |
| GlobalSCAPE | 3/5 |
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Axway as an Employer
2.9/5
Axway has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Axway scored a 32 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Axway would recommend the brand to a friend. ENPS measures how likely Axway employees would recommend working at Axway to a friend.
Net Promoter Score
32
NPS Score
| 60% | Promoters |
|---|---|
| 12% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 19% | Promoters |
|---|---|
| 22% | Passive |
| 59% | Detractors |
