19
NPS
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B. Braun Medical
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About B. Braun Medical's Brand
B. Braun Medical. Among its major competitors, B. Braun Medical is ranked in 2nd place for NPS while Medtronic is 1st, and Baxter Healthcare Inc is 3rd.Their current valuation is $70.19B
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
B. Braun Medical Ranking
- #2 / 3 of its competitors
B. Braun Medical NPS
B. Braun Medical's Net Promoter Score (NPS) is a 19 with 52% Promoters, 15% Passives, and 33% Detractors. Net Promoter Score tracks whether B. Braun Medical's customers would recommend using the product based on a scale of -100 to 100.
B. Braun Medical Overall NPS
| 52% | Promoters |
|---|---|
| 15% | Passives |
| 33% | Detractors |
B. Braun Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 35 | Dec 2022 | 35 |
Jan 2023 30 | Jan 2023 | 30 |
Mar 2023 32 | Mar 2023 | 32 |
Jun 2023 30 | Jun 2023 | 30 |
Jul 2023 28 | Jul 2023 | 28 |
Aug 2023 25 | Aug 2023 | 25 |
Jan 2024 24 | Jan 2024 | 24 |
Feb 2024 21 | Feb 2024 | 21 |
May 2024 19 | May 2024 | 19 |
Aug 2024 20 | Aug 2024 | 20 |
Jun 2025 18 | Jun 2025 | 18 |
Aug 2025 20 | Aug 2025 | 20 |
How Other Brands Compare
B. Braun Medical is ranked second for NPS among its competitors. Medtronic and Baxter Healthcare Inc come in first and third. Among those competitors, it is the second most valued company behind Medtronic.
B. Braun Medical |  Medtronic |  Baxter Healthcare Inc | |
| Global Ranking | #- | #546 | #660 |
| NPS | 19 | 30 | -32 |
| Valuation Updated every 24 hours for public companies | $70.19B | $152.54B | $42.59B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
B. Braun Medical NPS by Gender
Female customers rated B. Braun Medical's NPS 17 points higher than Male customers.
Male
0
B. Braun Medical's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
17
B. Braun Medical's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
B. Braun Medical NPS by Ethnicity
B. Braun Medical's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 100 | Other | 100 |
B. Braun Medical NPS by Age
B. Braun Medical's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
B. Braun Medical NPS by Usage
B. Braun Medical's NPS was rated the highest by customers who have used B. Braun Medical's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 14 | 1 to 2 Years | 14 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
B. Braun Medical NPS vs. Competitors
Compared to its competitors, B. Braun Medical's NPS is rated right above Baxter Healthcare Inc, and is preceded by Medtronic.
| COMPANY | NPS Score | |
|---|---|---|
| Medtronic | 30 |
| B. Braun Medical | 19 |
| Baxter Healthcare Inc | -32 |
B. Braun Medical Customer Reviews
Out of the 3 B. Braun Medical customer reviews 2 were positive and 1 was constructive. B. Braun Medical customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
B. Braun Medical Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of B. Braun Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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B. Braun Medical Customer Loyalty Score by Gender
Male customers rated B. Braun Medical's Customer Loyalty score 15% higher than Female customers.
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Male
100%
Yes
Female
85%
Yes
B. Braun Medical Customer Loyalty Score by Ethnicity
B. Braun Medical's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of B. Braun Medical.
82
out of 100
Caucasian
78
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
B. Braun Medical Customer Loyalty Score by Age
B. Braun Medical's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
36-40 100% | 36-40 | 100% |
B. Braun Medical Customer Loyalty Score by Usage
B. Braun Medical's Customer Loyalty score was rated the highest by customers who have used B. Braun Medical's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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B. Braun Medical Customer Loyalty Score by Industry
B. Braun Medical's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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B. Braun Medical Customer Loyalty vs. Competitors
Compared to its competitors, B. Braun Medical's Customer Loyalty score is rated right above Medtronic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| B. Braun Medical | 83% |
| Medtronic | 77% |
| Baxter Healthcare Inc | 67% |
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B. Braun Medical Product Quality
3.7/5
B. Braun Medical has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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B. Braun Medical Product Information
B. Braun Medical’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated B. Braun Medical's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated B. Braun Medical the lowest at 3.2.
- Website
- http://www.bbraunusa.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into B. Braun Medical Product Quality
B. Braun Medical's Product Quality score was rated highest by customers ages 18-25, and rated lowest by African American/Black customers.
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Ranked B. Braun Medical Product Quality the Highest
Ranked B. Braun Medical Product Quality the Lowest
B. Braun Medical Product Quality Score by Gender
Male customers rated B. Braun Medical's Product Quality score 0.1 stars higher than Female customers.
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Male
3.7/5
Female
3.6/5
B. Braun Medical Product Quality Score by Ethnicity
B. Braun Medical's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.6 | Other | 4.6 |
B. Braun Medical Product Quality Score by Age
B. Braun Medical's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
36-40 4 | 36-40 | 4 |
B. Braun Medical Product Quality Score by Usage
B. Braun Medical's Product Quality score was rated the highest by customers who have used B. Braun Medical's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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B. Braun Medical Product Quality Score by Industry
B. Braun Medical's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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B. Braun Medical Product Quality vs. Competitors
Compared to its competitors, B. Braun Medical's Product Quality score is rated right above Baxter Healthcare Inc, and is preceded by Medtronic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| B. Braun Medical | 3.7/5 |
| Baxter Healthcare Inc | 3/5 |
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B. Braun Medical Pricing
B. Braun Medical ROI & Value For Money
3.7/5
B. Braun Medical has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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B. Braun Medical Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from B. Braun Medical.
Quick Insights into B. Braun Medical ROI
B. Braun Medical's ROI score was rated highest by Other customers, and rated lowest by African American/Black customers.
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Ranked B. Braun Medical ROI the Highest
Ranked B. Braun Medical ROI the Lowest
B. Braun Medical ROI Score by Gender
Female customers rated B. Braun Medical's ROI score 0.4 stars higher than Male customers.
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Male
3.4/5
Female
3.8/5
B. Braun Medical ROI Score by Ethnicity
B. Braun Medical's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.5 | Other | 4.5 |
B. Braun Medical ROI Score by Age
B. Braun Medical's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
36-40 4 | 36-40 | 4 |
B. Braun Medical ROI Score by Usage
B. Braun Medical's ROI score was rated the highest by customers who have used B. Braun Medical's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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B. Braun Medical ROI Score by Industry
B. Braun Medical's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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B. Braun Medical Pricing vs. Competitors
Compared to its competitors, B. Braun Medical's ROI score is rated right above Baxter Healthcare Inc, and is preceded by Medtronic.
| COMPANY | Pricing Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| B. Braun Medical | 3.7/5 |
| Baxter Healthcare Inc | 3/5 |
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B. Braun Medical Customer Satisfaction (CSAT)
B. Braun Medical Customer Satisfaction (CSAT) Score
70 / 100
B. Braun Medical has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
33%
Satisfied
37%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into B. Braun Medical Customer Satisfaction
B. Braun Medical's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked B. Braun Medical Customer Satisfaction the Highest
Ranked B. Braun Medical Customer Satisfaction the Lowest
B. Braun Medical Customer Satisfaction Score by Gender
Male customers rated B. Braun Medical's Customer Satisfaction score 3 points higher than Female customers.
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75 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
72 / 100
FemaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 18% |
B. Braun Medical Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
B. Braun Medical's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
B. Braun Medical's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
B. Braun Medical's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
B. Braun Medical's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
B. Braun Medical Customer Satisfaction Score by Age
B. Braun Medical's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 36-40 | 100% |
B. Braun Medical Customer Satisfaction Score by Usage
B. Braun Medical's Customer Satisfaction score was rated the highest by customers who have used B. Braun Medical's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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B. Braun Medical Customer Satisfaction Score by Industry
B. Braun Medical's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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}B. Braun Medical Customer Satisfaction vs. Competitors
Compared to its competitors, B. Braun Medical's Customer Satisfaction score is rated right above Baxter Healthcare Inc, and is preceded by Medtronic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Medtronic | 72% |
| B. Braun Medical | 70% |
| Baxter Healthcare Inc | 33% |
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B. Braun Medical Customer Service
3.7/5
B. Braun Medical has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About B. Braun Medical's Customer Service
Website
http://www.bbraunusa.com
Quick Insights into B. Braun Medical Customer Service
B. Braun Medical's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by African American/Black customers.
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Ranked B. Braun Medical Customer Service the Highest
Ranked B. Braun Medical Customer Service the Lowest
B. Braun Medical Customer Service Score by Gender
Male customers rated B. Braun Medical's Customer Service score 0.3 stars higher than Female customers.
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Male
3.8/5
Female
3.5/5
B. Braun Medical Customer Service Score by Ethnicity
B. Braun Medical's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.6 | Other | 4.6 |
B. Braun Medical Customer Service Score by Age
B. Braun Medical's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
36-40 4.1 | 36-40 | 4.1 |
B. Braun Medical Customer Service Score by Usage
B. Braun Medical's Customer Service score was rated the highest by customers who have used B. Braun Medical's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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B. Braun Medical Customer Service Score by Industry
B. Braun Medical's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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B. Braun Medical Customer Service vs. Competitors
Compared to its competitors, B. Braun Medical's Customer Service score is rated right above Baxter Healthcare Inc, and is preceded by Medtronic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Medtronic | 4/5 |
| B. Braun Medical | 3.7/5 |
| Baxter Healthcare Inc | 2.8/5 |
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B. Braun Medical as an Employer
4.2/5
B. Braun Medical has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
B. Braun Medical scored a 19 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of B. Braun Medical would recommend the brand to a friend. ENPS measures how likely B. Braun Medical employees would recommend working at B. Braun Medical to a friend.
Net Promoter Score
19
NPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 54% | Promoters |
|---|---|
| 20% | Passive |
| 26% | Detractors |
