100
NPS
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Baird & Warner
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About Baird & Warner's Brand
Baird & Warner has been the dominant force in Chicagoland real estate, building a record of success and longevity unparalleled Among its major competitors, Baird & Warner is ranked in 1st place for NPS while Zillow is 2nd, and Coldwell Banker is 3rd.Their current valuation is $11.07B
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Baird & Warner CMO
Baird & Warner Ranking
- #1 / 4 of its competitors
Baird & Warner NPS
Baird & Warner's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Baird & Warner's customers would recommend using the product based on a scale of -100 to 100.
Baird & Warner Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Baird & Warner NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
May 2024 100 | May 2024 | 100 |
Jul 2024 100 | Jul 2024 | 100 |
How Other Brands Compare
Baird & Warner is ranked first for NPS among its competitors. Zillow and Coldwell Banker come in second and third, with RE/MAX coming in at #4. Among those competitors, it is the second most valued company behind Zillow.
Baird & Warner |  Zillow |  Coldwell Banker |  RE/MAX | |
| Global Ranking | #- | #189 | #- | #- |
| NPS | 100 | 17 | 5 | -60 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $11.07B | $31.40B | $2.11B | $755.68M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Baird & Warner NPS vs. Competitors
Compared to its competitors, Baird & Warner's NPS is rated right above Zillow.
| COMPANY | NPS Score | |
|---|---|---|
| Baird & Warner | 100 |
| Zillow | 17 |
| Coldwell Banker | 5 |
| RE/MAX | -60 |
Baird & Warner Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Baird & Warner users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Baird & Warner Customer Loyalty vs. Competitors
Compared to its competitors, Baird & Warner's Customer Loyalty score is rated right above Zillow.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Baird & Warner | 83% |
| Zillow | 73% |
| RE/MAX | 62% |
| Coldwell Banker | 47% |
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Baird & Warner Product Quality
4.1/5
Baird & Warner has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Baird & Warner Product Information
Baird & Warner’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.bairdwarner.com
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Tech
Baird & Warner Product Quality vs. Competitors
Compared to its competitors, Baird & Warner's Product Quality score is rated right above Zillow.
| COMPANY | Product Quality Score | |
|---|---|---|
| Baird & Warner | 4.1/5 |
| Zillow | 3.6/5 |
| Coldwell Banker | 3/5 |
| RE/MAX | 1.6/5 |
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Baird & Warner Pricing
Baird & Warner ROI & Value For Money
4.1/5
Baird & Warner has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Baird & Warner Pricing vs. Competitors
Compared to its competitors, Baird & Warner's ROI score is rated right above Zillow.
| COMPANY | Pricing Score | |
|---|---|---|
| Baird & Warner | 4.1/5 |
| Zillow | 3.5/5 |
| Coldwell Banker | 2.9/5 |
| RE/MAX | 1.6/5 |
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Baird & Warner Customer Satisfaction (CSAT)
Baird & Warner Customer Satisfaction (CSAT) Score
100 / 100
Baird & Warner has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Baird & Warner Customer Satisfaction vs. Competitors
Compared to its competitors, Baird & Warner's Customer Satisfaction score is rated right above Zillow.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Baird & Warner | 100% |
| Zillow | 58% |
| Coldwell Banker | 57% |
| RE/MAX | 31% |
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Baird & Warner Customer Service
4.1/5
Baird & Warner has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Baird & Warner's Customer Service
Address
733 Lee Street, Des Plaines, IL 60016
Website
http://www.bairdwarner.com
Phone Number
847-296-5757
Baird & Warner Customer Service vs. Competitors
Compared to its competitors, Baird & Warner's Customer Service score is rated right above Zillow.
| COMPANY | Customer Service Score | |
|---|---|---|
| Baird & Warner | 4.1/5 |
| Zillow | 3.5/5 |
| Coldwell Banker | 2.9/5 |
| RE/MAX | 1.5/5 |
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Baird & Warner as an Employer
4.1/5
Baird & Warner has a 4.1/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Baird & Warner scored a 100 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Baird & Warner would recommend the brand to a friend. ENPS measures how likely Baird & Warner employees would recommend working at Baird & Warner to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
