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NPS
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Balmain Paris
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About Balmain Paris' Brand
Operator of a French fashion design house. The company designs, produces and sells apparel for men and women, jewelry, accessories, fragrances, brand shoes and other fashion essentials. It sells its products through its website as well as a network of retailers. Among its major competitors, Balmain Paris is ranked in 3rd place for NPS while Gucci is 1st, and Michael Kors is 2nd.
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
2/5
Customer Service
Balmain Paris Ranking
- #3 / 4 of its competitors
Balmain Paris NPS
Balmain Paris's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Balmain Paris's customers would recommend using the product based on a scale of -100 to 100.
Balmain Paris Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Balmain Paris NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Apr 2023 50 | Apr 2023 | 50 |
Sep 2024 0 | Sep 2024 | 0 |
How Other Brands Compare
Balmain Paris is ranked third for NPS among its competitors. Gucci and Michael Kors come in first and second, with Fendi coming in at #4.
Balmain Paris |  Gucci |  Michael Kors |  Fendi | |
| Global Ranking | #- | #52 | #- | #- |
| NPS | 0 | 31 | 23 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $1.93B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Balmain Paris NPS vs. Competitors
Compared to its competitors, Balmain Paris's NPS is rated right above Fendi, and is preceded by Michael Kors.
| COMPANY | NPS Score | |
|---|---|---|
| Gucci | 31 |
| Michael Kors | 23 |
| Balmain Paris | 0 |
| Fendi | 0 |
 | Givenchy | 0 |
Balmain Paris Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Balmain Paris users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Balmain Paris Customer Loyalty vs. Competitors
Compared to its competitors, Balmain Paris's Customer Loyalty score is rated right above Givenchy, and is preceded by Gucci.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fendi | 100% |
| Michael Kors | 80% |
| Gucci | 76% |
| Balmain Paris | 55% |
| Givenchy | 55% |
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Balmain Paris Product Quality
4/5
Balmain Paris has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Balmain Paris Product Information
Balmain Paris’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.balmain.com
- Company Size
- 501-1,000 Employees
Balmain Paris Product Quality vs. Competitors
Compared to its competitors, Balmain Paris's Product Quality score is rated right above Michael Kors, and is preceded by Gucci.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gucci | 4.2/5 |
| Balmain Paris | 4/5 |
| Michael Kors | 3.8/5 |
| Fendi | 2.7/5 |
| Givenchy | 2.7/5 |
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Balmain Paris Pricing
Balmain Paris ROI & Value For Money
4/5
Balmain Paris has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Balmain Paris Pricing vs. Competitors
Compared to its competitors, Balmain Paris's ROI score is rated right above Gucci, and is preceded by Givenchy.
| COMPANY | Pricing Score | |
|---|---|---|
| Fendi | 5/5 |
| Givenchy | 4.2/5 |
| Balmain Paris | 4/5 |
| Gucci | 3.8/5 |
| Michael Kors | 3.7/5 |
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Balmain Paris Customer Satisfaction (CSAT)
Balmain Paris Customer Satisfaction (CSAT) Score
67 / 100
Balmain Paris has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Balmain Paris Customer Satisfaction vs. Competitors
Compared to its competitors, Balmain Paris's Customer Satisfaction score is rated right above Fendi, and is preceded by Michael Kors.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gucci | 79% |
| Michael Kors | 73% |
| Balmain Paris | 67% |
| Fendi | 50% |
| Givenchy | 50% |
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Balmain Paris Customer Service
2/5
Balmain Paris has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Balmain Paris's Customer Service
Address
44, Rue Francois ler, Paris, 75008
Website
www.balmain.com
Balmain Paris Customer Service vs. Competitors
Compared to its competitors, Balmain Paris's Customer Service score is rated right below Michael Kors.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fendi | 5/5 |
| Givenchy | 5/5 |
| Gucci | 4/5 |
| Michael Kors | 3.7/5 |
| Balmain Paris | 2/5 |
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