50
NPS
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Bandai Namco
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About Bandai Namco's Brand
Namco Games is built on a history of successful, quality, unique and fun games for everyone, and at any level of experience. Among its major competitors, Bandai Namco is ranked in 1st place for NPS while Ubisoft is 2nd, and Activision is 3rd. Overall, Bandai Namco has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.9/5
Customer Service
Bandai Namco Ranking
- #1 / 4 of its competitors
Bandai Namco NPS
Bandai Namco's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Bandai Namco's customers would recommend using the product based on a scale of -100 to 100.
Bandai Namco Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Bandai Namco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Jan 2024 33 | Jan 2024 | 33 |
Sep 2024 50 | Sep 2024 | 50 |
How Other Brands Compare
Bandai Namco is ranked first for NPS among its competitors. Ubisoft and Activision come in second and third, with force coming in at #4.
Bandai Namco |  Ubisoft |  Activision |  force | |
| Global Ranking | #- | #80 | #157 | #- |
| NPS | 50 | 13 | -7 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $74.02B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bandai Namco NPS vs. Competitors
Compared to its competitors, Bandai Namco's NPS is rated right above Ubisoft.
| COMPANY | NPS Score | |
|---|---|---|
| Bandai Namco | 50 |
| Ubisoft | 13 |
| force | N/A |
 | R&D Arts | N/A |
| Activision | -7 |
Bandai Namco Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Bandai Namco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bandai Namco Customer Loyalty vs. Competitors
Compared to its competitors, Bandai Namco's Customer Loyalty score is rated right above Ubisoft, and is preceded by Activision.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Activision | 85% |
| Bandai Namco | 83% |
| Ubisoft | 75% |
| force | N/A |
| R&D Arts | N/A |
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Bandai Namco Product Quality
3.5/5
Bandai Namco has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Bandai Namco Product Information
Bandai Namco’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Gaming
Mobile App
SaaS
Bandai Namco Product Quality vs. Competitors
Compared to its competitors, Bandai Namco's Product Quality score is rated right above Activision, and is preceded by Ubisoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ubisoft | 3.7/5 |
| Bandai Namco | 3.5/5 |
| Activision | 3.2/5 |
| force | N/A |
| R&D Arts | N/A |
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Bandai Namco Pricing
Bandai Namco ROI & Value For Money
3.4/5
Bandai Namco has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Bandai Namco Pricing vs. Competitors
Compared to its competitors, Bandai Namco's ROI score is rated right above Activision, and is preceded by Ubisoft.
| COMPANY | Pricing Score | |
|---|---|---|
| Ubisoft | 3.4/5 |
| Bandai Namco | 3.4/5 |
| Activision | 2.8/5 |
| force | N/A |
| R&D Arts | N/A |
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Bandai Namco Customer Satisfaction (CSAT)
Bandai Namco Customer Satisfaction (CSAT) Score
75 / 100
Bandai Namco has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bandai Namco Customer Satisfaction vs. Competitors
Compared to its competitors, Bandai Namco's Customer Satisfaction score is rated right above Ubisoft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bandai Namco | 75% |
| Ubisoft | 68% |
| Activision | 29% |
| force | 0% |
| R&D Arts | 0% |
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Bandai Namco Customer Service
3.9/5
Bandai Namco has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Bandai Namco's Customer Service
Address
1740 Technology Drive, Suite 320, San Jose, CA
Website
http://www.bandainamcogames.com/
Phone Number
(888) 776-2626
Bandai Namco Customer Service vs. Competitors
Compared to its competitors, Bandai Namco's Customer Service score is rated right above Ubisoft.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bandai Namco | 3.9/5 |
| Ubisoft | 3.4/5 |
| Activision | 2.7/5 |
| force | N/A |
| R&D Arts | N/A |
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Consumer vs. Employees
Bandai Namco scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Bandai Namco would recommend the brand to a friend. ENPS measures how likely Bandai Namco employees would recommend working at Bandai Namco to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
