-100
NPS
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Bankia
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About Bankia's Brand
Bankia is a Spanish bank formed by consolidating the operations of seven regional savings banks. Among its major competitors, Bankia is ranked in 5th place for NPS while BBVA is 1st, and Compass Group USA is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2.5/5
Pricing
1.5/5
Customer Service
Bankia Ranking
- #4 / 4 of its competitors
Bankia NPS
Bankia's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Bankia's customers would recommend using the product based on a scale of -100 to 100.
Bankia Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Bankia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bankia NPS vs. Competitors
Compared to its competitors, Bankia's NPS is rated right below Santander.
| COMPANY | NPS Score | |
|---|---|---|
 | BBVA | 37 |
 | Compass Group USA | 17 |
 | ING | 14 |
 | Waterstone Financial | N/A |
 | Bankinter | N/A |
 | Santander | -21 |
| Bankia | -100 |
Bankia Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Bankia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bankia Customer Loyalty vs. Competitors
Compared to its competitors, Bankia's Customer Loyalty score is rated right above Waterstone Financial, and is preceded by Santander.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BBVA | 87% |
| ING | 80% |
| Compass Group USA | 78% |
| Santander | 67% |
| Bankia | 10% |
| Waterstone Financial | N/A |
| Bankinter | N/A |
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Bankia Product Quality
1.5/5
Bankia has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Bankia Product Information
Bankia’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.bankia.com/en/
- Company Size
- 10,000+ Employees
Industry
Tech
Banking
FinTech
Bankia Product Quality vs. Competitors
Compared to its competitors, Bankia's Product Quality score is rated right above Waterstone Financial, and is preceded by Santander.
| COMPANY | Product Quality Score | |
|---|---|---|
| BBVA | 3.9/5 |
| Compass Group USA | 3.8/5 |
| ING | 3.8/5 |
| Santander | 2.8/5 |
| Bankia | 1.5/5 |
| Waterstone Financial | N/A |
| Bankinter | N/A |
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Bankia Pricing
Bankia ROI & Value For Money
2.5/5
Bankia has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Bankia Pricing vs. Competitors
Compared to its competitors, Bankia's ROI score is rated right above Waterstone Financial, and is preceded by Santander.
| COMPANY | Pricing Score | |
|---|---|---|
| BBVA | 4.1/5 |
| Compass Group USA | 3.7/5 |
| ING | 3.5/5 |
| Santander | 3.1/5 |
| Bankia | 2.5/5 |
| Waterstone Financial | N/A |
| Bankinter | N/A |
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Bankia Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bankia Customer Satisfaction vs. Competitors
Compared to its competitors, Bankia's Customer Satisfaction score is rated right above Waterstone Financial, and is preceded by Santander.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Compass Group USA | 77% |
| BBVA | 76% |
| ING | 70% |
| Santander | 51% |
| Bankia | 0% |
| Waterstone Financial | 0% |
| Bankinter | 0% |
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Bankia Customer Service
1.5/5
Bankia has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Bankia's Customer Service
Address
Paseo de la Castellana 189, Valencia, PA 28046 Spain
Website
http://www.bankia.com/en/
Phone Number
+34 902 24 68 10
Bankia Customer Service vs. Competitors
Compared to its competitors, Bankia's Customer Service score is rated right above Waterstone Financial, and is preceded by Santander.
| COMPANY | Customer Service Score | |
|---|---|---|
| BBVA | 4/5 |
| Compass Group USA | 3.8/5 |
| ING | 3.6/5 |
| Santander | 3.2/5 |
| Bankia | 1.5/5 |
| Waterstone Financial | N/A |
| Bankinter | N/A |
Unlock Bankia Customer Service vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full Bankia Customer Service vs. Competitors data and gain insights into your customers today.
Bankia as an Employer
Consumer vs. Employees
Bankia scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Bankia would recommend the brand to a friend. ENPS measures how likely Bankia employees would recommend working at Bankia to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
