-44
NPS
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Bargain Hunt Superstores
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About Bargain Hunt Superstores' Brand
A La Vergne, Tenn.-based extreme value retail chain Among its major competitors, Bargain Hunt Superstores is ranked in 3rd place for NPS while Hobby Lobby is 1st, and Big Lots is 2nd.
Brand at a Glance
72%
Customer Loyalty
2.6/5
Product Quality
2.2/5
Pricing
2.4/5
Customer Service
Bargain Hunt Superstores Ranking
- #3 / 3 of its competitors
Bargain Hunt Superstores NPS
Bargain Hunt Superstores's Net Promoter Score (NPS) is a -44 with 23% Promoters, 10% Passives, and 67% Detractors. Net Promoter Score tracks whether Bargain Hunt Superstores's customers would recommend using the product based on a scale of -100 to 100.
Bargain Hunt Superstores Overall NPS
| 23% | Promoters |
|---|---|
| 10% | Passives |
| 67% | Detractors |
Bargain Hunt Superstores NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -44 | Sep 2022 | -44 |
Nov 2022 -50 | Nov 2022 | -50 |
Dec 2022 -36 | Dec 2022 | -36 |
Feb 2023 -41 | Feb 2023 | -41 |
Apr 2023 -46 | Apr 2023 | -46 |
Jun 2023 -50 | Jun 2023 | -50 |
Aug 2023 -41 | Aug 2023 | -41 |
Sep 2023 -43 | Sep 2023 | -43 |
Feb 2024 -48 | Feb 2024 | -48 |
Jun 2024 -50 | Jun 2024 | -50 |
Jan 2025 -47 | Jan 2025 | -47 |
Feb 2025 -44 | Feb 2025 | -44 |
How Other Brands Compare
Bargain Hunt Superstores is ranked third for NPS among its competitors. Hobby Lobby and Big Lots come in first and second.
Bargain Hunt Superstores |  Hobby Lobby |  Big Lots | |
| Global Ranking | #- | #590 | #- |
| NPS | -44 | 32 | -5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $2.38B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bargain Hunt Superstores NPS by Gender
Bargain Hunt Superstores's NPS was rated -78 by Female customers on Comparably.
Female
-78
Bargain Hunt Superstores's NPS was rated -78 by Female customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Male
N/A
Bargain Hunt Superstores's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Bargain Hunt Superstores NPS by Ethnicity
Bargain Hunt Superstores's NPS was rated -76 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Bargain Hunt Superstores NPS by Age
Bargain Hunt Superstores's NPS was rated -50 points by customers ages 41-45 on Comparably.
Bargain Hunt Superstores NPS by Usage
Bargain Hunt Superstores's NPS was rated -66 points by customers who have used Bargain Hunt Superstores's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -66 | 2 to 5 Years | -66 |
Bargain Hunt Superstores NPS vs. Competitors
Compared to its competitors, Bargain Hunt Superstores's NPS is rated right below Big Lots.
| COMPANY | NPS Score | |
|---|---|---|
| Hobby Lobby | 32 |
| Big Lots | -5 |
| Bargain Hunt Superstores | -44 |
Bargain Hunt Superstores Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Bargain Hunt Superstores users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bargain Hunt Superstores Customer Loyalty Score by Gender
Bargain Hunt Superstores's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Bargain Hunt Superstores Customer Loyalty Score by Ethnicity
Bargain Hunt Superstores's Customer Loyalty score was rated 66% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bargain Hunt Superstores.
66
out of 100
Caucasian
Bargain Hunt Superstores Customer Loyalty Score by Age
Bargain Hunt Superstores's Customer Loyalty score was rated 78% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bargain Hunt Superstores.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 78% | 41-45 | 78% |
Bargain Hunt Superstores Customer Loyalty Score by Usage
Bargain Hunt Superstores's Customer Loyalty score was rated 70% by customers who have used Bargain Hunt Superstores's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bargain Hunt Superstores Customer Loyalty vs. Competitors
Compared to its competitors, Bargain Hunt Superstores's Customer Loyalty score is rated right below Big Lots.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hobby Lobby | 85% |
| Big Lots | 79% |
| Bargain Hunt Superstores | 72% |
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Bargain Hunt Superstores Product Quality
2.6/5
Bargain Hunt Superstores has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Bargain Hunt Superstores Product Information
Bargain Hunt Superstores’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.bargainhunt.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Bargain Hunt Superstores Product Quality
Bargain Hunt Superstores's Product Quality score was rated highest by customers who have used Bargain Hunt Superstores's products/services for 2 to 5 Years.
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Ranked Bargain Hunt Superstores Product Quality the Highest
Bargain Hunt Superstores Product Quality Score by Gender
Bargain Hunt Superstores's Product Quality score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
Bargain Hunt Superstores Product Quality Score by Ethnicity
Bargain Hunt Superstores's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bargain Hunt Superstores.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Bargain Hunt Superstores Product Quality Score by Age
Bargain Hunt Superstores's Product Quality score was rated 1.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bargain Hunt Superstores.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.6 | 41-45 | 1.6 |
Bargain Hunt Superstores Product Quality Score by Usage
Bargain Hunt Superstores's Product Quality score was rated 1.7 stars by customers who have used Bargain Hunt Superstores's products/services for 2 to 5 Years.
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Bargain Hunt Superstores Product Quality vs. Competitors
Compared to its competitors, Bargain Hunt Superstores's Product Quality score is rated right below Big Lots.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hobby Lobby | 3.9/5 |
| Big Lots | 3.1/5 |
| Bargain Hunt Superstores | 2.6/5 |
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Bargain Hunt Superstores Pricing
Bargain Hunt Superstores ROI & Value For Money
2.2/5
Bargain Hunt Superstores has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Bargain Hunt Superstores ROI
Bargain Hunt Superstores's ROI score was rated highest by customers who have used Bargain Hunt Superstores's products/services for 2 to 5 Years.
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Ranked Bargain Hunt Superstores ROI the Highest
Bargain Hunt Superstores ROI Score by Gender
Bargain Hunt Superstores's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bargain Hunt Superstores.
Female
1.5/5
Male
N/A
Bargain Hunt Superstores ROI Score by Ethnicity
Bargain Hunt Superstores's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bargain Hunt Superstores.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Bargain Hunt Superstores ROI Score by Age
Bargain Hunt Superstores's ROI score was rated 1.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bargain Hunt Superstores.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.6 | 41-45 | 1.6 |
Bargain Hunt Superstores ROI Score by Usage
Bargain Hunt Superstores's ROI score was rated 1.6 stars by customers who have used Bargain Hunt Superstores's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bargain Hunt Superstores Pricing vs. Competitors
Compared to its competitors, Bargain Hunt Superstores's ROI score is rated right below Big Lots.
| COMPANY | Pricing Score | |
|---|---|---|
| Hobby Lobby | 3.7/5 |
| Big Lots | 3/5 |
| Bargain Hunt Superstores | 2.2/5 |
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Bargain Hunt Superstores Customer Satisfaction (CSAT)
Bargain Hunt Superstores Customer Satisfaction (CSAT) Score
45 / 100
Bargain Hunt Superstores has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
5%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
15%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bargain Hunt Superstores Customer Satisfaction
Bargain Hunt Superstores's Customer Satisfaction score was rated highest by customers ages 41-45.
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Ranked Bargain Hunt Superstores Customer Satisfaction the Highest
Bargain Hunt Superstores Customer Satisfaction Score by Gender
Bargain Hunt Superstores's Customer Satisfaction score was rated 33 by Female customers on Comparably.
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33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 56% |
Bargain Hunt Superstores Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bargain Hunt Superstores' Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
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38 / 100
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
38%
Bargain Hunt Superstores Customer Satisfaction Score by Age
Bargain Hunt Superstores's Customer Satisfaction score was rated 50 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bargain Hunt Superstores.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 50% |
Bargain Hunt Superstores Customer Satisfaction Score by Usage
Bargain Hunt Superstores's Customer Satisfaction score was rated 33 points by customers who have used Bargain Hunt Superstores's products/services for 2 to 5 Years.
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Bargain Hunt Superstores Customer Satisfaction vs. Competitors
Compared to its competitors, Bargain Hunt Superstores's Customer Satisfaction score is rated right below Big Lots.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hobby Lobby | 73% |
| Big Lots | 59% |
| Bargain Hunt Superstores | 45% |
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Bargain Hunt Superstores Customer Service
2.4/5
Bargain Hunt Superstores has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Bargain Hunt Superstores's Customer Service
Address
455 Industrial Boulevard Suite C, La Vergne, TN
Website
http://www.bargainhunt.com/
Quick Insights into Bargain Hunt Superstores Customer Service
Bargain Hunt Superstores's Customer Service score was rated highest by customers ages 41-45.
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Ranked Bargain Hunt Superstores Customer Service the Highest
Bargain Hunt Superstores Customer Service Score by Gender
Bargain Hunt Superstores's Customer Service score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
Bargain Hunt Superstores Customer Service Score by Ethnicity
Bargain Hunt Superstores's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bargain Hunt Superstores.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Bargain Hunt Superstores Customer Service Score by Age
Bargain Hunt Superstores's Customer Service score was rated 2.7 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bargain Hunt Superstores.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.7 | 41-45 | 2.7 |
Bargain Hunt Superstores Customer Service Score by Usage
Bargain Hunt Superstores's Customer Service score was rated 1.6 stars by customers who have used Bargain Hunt Superstores's products/services for 2 to 5 Years.
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Bargain Hunt Superstores Customer Service vs. Competitors
Compared to its competitors, Bargain Hunt Superstores's Customer Service score is rated right below Big Lots.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hobby Lobby | 3.8/5 |
| Big Lots | 2.9/5 |
| Bargain Hunt Superstores | 2.4/5 |
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Bargain Hunt Superstores as an Employer
2.5/5
Bargain Hunt Superstores has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Bargain Hunt Superstores
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Bargain Hunt Superstores scored a -44 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Bargain Hunt Superstores would recommend the brand to a friend. ENPS measures how likely Bargain Hunt Superstores employees would recommend working at Bargain Hunt Superstores to a friend.
Net Promoter Score
-44
NPS Score
| 23% | Promoters |
|---|---|
| 10% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 18% | Promoters |
|---|---|
| 18% | Passive |
| 64% | Detractors |
