-5
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Big Lots
Marketing or Exec? Claim Your Free Account
About Big Lots' Brand
Big Lots, Inc., through its wholly owned subsidiaries, is a North America's closeout retailer. Among its major competitors, Big Lots is ranked in 4th place for NPS while Costco is 1st, and Target is 2nd. Overall, Big Lots has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $2.38B
Brand at a Glance
79%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Big Lots Ranking
- #4 / 4 of its competitors
Big Lots NPS
Big Lots's Net Promoter Score (NPS) is a -5 with 38% Promoters, 19% Passives, and 43% Detractors. Net Promoter Score tracks whether Big Lots's customers would recommend using the product based on a scale of -100 to 100.
Big Lots Overall NPS
| 38% | Promoters |
|---|---|
| 19% | Passives |
| 43% | Detractors |
Big Lots NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -12 | Sep 2024 | -12 |
Oct 2024 -14 | Oct 2024 | -14 |
Nov 2024 -12 | Nov 2024 | -12 |
Dec 2024 -14 | Dec 2024 | -14 |
Jan 2025 -8 | Jan 2025 | -8 |
Feb 2025 -8 | Feb 2025 | -8 |
Mar 2025 -7 | Mar 2025 | -7 |
Apr 2025 -7 | Apr 2025 | -7 |
Jul 2025 -5 | Jul 2025 | -5 |
Oct 2025 -6 | Oct 2025 | -6 |
Nov 2025 -5 | Nov 2025 | -5 |
Jan 2026 -5 | Jan 2026 | -5 |
How Other Brands Compare
Big Lots is ranked #4 for NPS among its competitors. Costco and Target come in first and second, with Walmart coming in at third. Among those competitors, it is the lowest valued company behind Walmart.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Big Lots NPS by Gender
Male customers rated Big Lots's NPS 41 points higher than Female customers.
Male
22
Big Lots's NPS was rated 22 by Male customers on Comparably.
52%
Promoters
18%
Passives
30%
Detractors
Female
-19
Big Lots's NPS was rated -19 by Female customers on Comparably.
31%
Promoters
19%
Passives
50%
Detractors
Big Lots NPS by Ethnicity
Big Lots's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 9 | Caucasian | 9 |
Hispanic or Latino -51 | Hispanic or Latino | -51 |
African American/Black -20 | African American/Black | -20 |
Other -28 | Other | -28 |
Big Lots NPS by Age
Big Lots's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 18-25.
Big Lots NPS by Usage
Big Lots's NPS was rated the highest by customers who have used Big Lots's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -56 | Less than 1 Year | -56 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 8 | 2 to 5 Years | 8 |
5 to 10 Years 6 | 5 to 10 Years | 6 |
Over 10 Years -3 | Over 10 Years | -3 |
Big Lots NPS vs. Competitors
Compared to its competitors, Big Lots's NPS is rated right above Burlington Industries, and is preceded by Walmart.
| COMPANY | NPS Score | |
|---|---|---|
 | Costco | 50 |
 | Target | 36 |
 | Walmart | 7 |
| Big Lots | -5 |
 | Burlington Industries | -50 |
Big Lots Customer Reviews
Out of the 20 Big Lots customer reviews 14 were positive and 6 were constructive. Big Lots customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Big Lots Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Big Lots users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Big Lots Customer Loyalty Score by Gender
Male customers rated Big Lots's Customer Loyalty score 3% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Big Lots.
Male
84%
Yes
Female
81%
Yes
Big Lots Customer Loyalty Score by Ethnicity
Big Lots's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Big Lots.
79
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
87
out of 100
Other
Big Lots Customer Loyalty Score by Age
Big Lots's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Big Lots.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
26-30 100% | 26-30 | 100% |
36-40 73% | 36-40 | 73% |
41-45 55% | 41-45 | 55% |
46-50 78% | 46-50 | 78% |
51-55 87% | 51-55 | 87% |
56-60 100% | 56-60 | 100% |
61-65 85% | 61-65 | 85% |
66+ 91% | 66+ | 91% |
Big Lots Customer Loyalty Score by Usage
Big Lots's Customer Loyalty score was rated the highest by customers who have used Big Lots's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Big Lots Customer Loyalty Score by Industry
Big Lots's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Big Lots Customer Loyalty vs. Competitors
Compared to its competitors, Big Lots's Customer Loyalty score is rated right above Walmart, and is preceded by Target.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Burlington Industries | 100% |
| Costco | 89% |
| Target | 82% |
| Big Lots | 79% |
| Walmart | 76% |
Unlock Big Lots Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Big Lots Customer Loyalty vs. Competitors data and gain insights into your customers today.
Big Lots Product Quality
3.1/5
Big Lots has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Big Lots' overall Product Quality score rated by its users and customers.
Big Lots Product Information
Big Lots’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Big Lots's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Big Lots the lowest at 2.6.
- Website
- http://biglots.com
- Company Size
- 10,000+ Employees
Industry
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Big Lots Product Quality
Big Lots's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked Big Lots' Product Quality.
Ranked Big Lots Product Quality the Highest
Ranked Big Lots Product Quality the Lowest
Big Lots Product Quality Score by Gender
Male customers rated Big Lots's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Big Lots.
Male
3.3/5
Female
2.9/5
Big Lots Product Quality Score by Ethnicity
Big Lots's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Big Lots.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 2.9 | Other | 2.9 |
Big Lots Product Quality Score by Age
Big Lots's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Big Lots.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.3 | 26-30 | 4.3 |
36-40 3.7 | 36-40 | 3.7 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2 | 46-50 | 2 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.6 | 56-60 | 2.6 |
61-65 2.3 | 61-65 | 2.3 |
66+ 3.5 | 66+ | 3.5 |
Big Lots Product Quality Score by Usage
Big Lots's Product Quality score was rated the highest by customers who have used Big Lots's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Big Lots Product Quality Score by Industry
Big Lots's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Big Lots Product Quality vs. Competitors
Compared to its competitors, Big Lots's Product Quality score is rated right below Walmart.
| COMPANY | Product Quality Score | |
|---|---|---|
| Costco | 4.3/5 |
| Target | 4.1/5 |
| Burlington Industries | 4/5 |
| Walmart | 3.5/5 |
| Big Lots | 3.1/5 |
Unlock Big Lots Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Big Lots Product Quality vs. Competitors data and gain insights into your customers today.
Big Lots Pricing
Big Lots ROI & Value For Money
3/5
Big Lots has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Big Lots' overall ROI score rated by its users and customers.
Big Lots Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Retail industry think that they had the lowest ROI from Big Lots.
Quick Insights into Big Lots ROI
Big Lots's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers who have used Big Lots's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Big Lots' ROI score.
Ranked Big Lots ROI the Highest
Ranked Big Lots ROI the Lowest
Big Lots ROI Score by Gender
Male customers rated Big Lots's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Big Lots.
Male
3.4/5
Female
2.9/5
Big Lots ROI Score by Ethnicity
Big Lots's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Big Lots.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 2.5 | Other | 2.5 |
Big Lots ROI Score by Age
Big Lots's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Big Lots.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3.8 | 26-30 | 3.8 |
36-40 3.7 | 36-40 | 3.7 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.3 | 46-50 | 2.3 |
51-55 2.9 | 51-55 | 2.9 |
56-60 2.6 | 56-60 | 2.6 |
61-65 2.6 | 61-65 | 2.6 |
66+ 3.3 | 66+ | 3.3 |
Big Lots ROI Score by Usage
Big Lots's ROI score was rated the highest by customers who have used Big Lots's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Big Lots ROI Score by Industry
Big Lots's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Big Lots Pricing vs. Competitors
Compared to its competitors, Big Lots's ROI score is rated right above Burlington Industries, and is preceded by Walmart.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Target | 3.9/5 |
| Walmart | 3.5/5 |
| Big Lots | 3/5 |
| Burlington Industries | 3/5 |
Unlock Big Lots ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Big Lots ROI vs. Competitors data and gain insights into your customers today.
Big Lots Customer Satisfaction (CSAT)
Big Lots Customer Satisfaction (CSAT) Score
59 / 100
Big Lots has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
22%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
5%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Big Lots Customer Satisfaction
Big Lots's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Big Lots' Customer Satisfaction.
Ranked Big Lots Customer Satisfaction the Highest
Ranked Big Lots Customer Satisfaction the Lowest
Big Lots Customer Satisfaction Score by Gender
Male customers rated Big Lots's Customer Satisfaction score 21 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Big Lots.
68 / 100
MaleVery Satisfied | 41% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 4% | |
Very Dissatisfied | 23% |
47 / 100
FemaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 8% | |
Very Dissatisfied | 34% |
Big Lots Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Big Lots' Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Big Lots.
58 / 100
Very Satisfied
35%
Satisfied
23%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
26%
CSAT according to Hispanic or Latino
Big Lots' Customer Satisfaction (CSAT) score was rated 17% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Big Lots.
17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
50%
CSAT according to African American/Black
Big Lots' Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Big Lots.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Other
Big Lots' Customer Satisfaction (CSAT) score was rated 46% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Big Lots.
46 / 100
Very Satisfied
38%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
38%
Big Lots Customer Satisfaction Score by Age
Big Lots's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Big Lots.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 34% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 34% | |||||||||||||||
| 56-60 | 44% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 74% |
Big Lots Customer Satisfaction Score by Usage
Big Lots's Customer Satisfaction score was rated the highest by customers who have used Big Lots's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Big Lots Customer Satisfaction Score by Industry
Big Lots's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Big Lots Customer Satisfaction Score by Industry",
"text": "Big Lots's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Big Lots's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Accounting",
"groupId": 495,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Big Lots's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Big Lots's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Big Lots's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Big Lots's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Big Lots's Customer Satisfaction score is rated by Consumer Goods customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 43,
"stars": 0,
"csatScore": 43,
"text": "Big Lots's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 43
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 43,
"stars": 0,
"csatScore": 43,
"text": "Big Lots's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 43
},
{
"label": "Retail",
"groupId": 559,
"score": 55,
"stars": 0,
"csatScore": 55,
"text": "Big Lots's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 55
}
]
}Big Lots Customer Satisfaction vs. Competitors
Compared to its competitors, Big Lots's Customer Satisfaction score is rated right below Walmart.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Burlington Industries | 100% |
| Costco | 84% |
| Target | 79% |
| Walmart | 66% |
| Big Lots | 59% |
Unlock Big Lots Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Big Lots Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Big Lots Customer Service
2.9/5
Big Lots has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Big Lots' overall Customer Service score rated by its users and customers.
About Big Lots's Customer Service
Address
Columbus, OH
Website
http://biglots.com
Phone Number
614-278-6800
Quick Insights into Big Lots Customer Service
Big Lots's Customer Service score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers who have used Big Lots's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Big Lots' Customer Service score.
Ranked Big Lots Customer Service the Highest
Ranked Big Lots Customer Service the Lowest
Big Lots Customer Service Score by Gender
Male customers rated Big Lots's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Big Lots.
Male
3.3/5
Female
2.6/5
Big Lots Customer Service Score by Ethnicity
Big Lots's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Big Lots.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 2.7 | Other | 2.7 |
Big Lots Customer Service Score by Age
Big Lots's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Big Lots.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 4 | 26-30 | 4 |
36-40 3 | 36-40 | 3 |
41-45 2.2 | 41-45 | 2.2 |
46-50 2.3 | 46-50 | 2.3 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.3 | 56-60 | 2.3 |
61-65 2.8 | 61-65 | 2.8 |
66+ 3.2 | 66+ | 3.2 |
Big Lots Customer Service Score by Usage
Big Lots's Customer Service score was rated the highest by customers who have used Big Lots's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Big Lots Customer Service Score by Industry
Big Lots's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Big Lots Customer Service vs. Competitors
Compared to its competitors, Big Lots's Customer Service score is rated right below Walmart.
| COMPANY | Customer Service Score | |
|---|---|---|
| Costco | 4.2/5 |
| Target | 4/5 |
| Burlington Industries | 3.5/5 |
| Walmart | 3.3/5 |
| Big Lots | 2.9/5 |
Unlock Big Lots Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Big Lots Customer Service vs. Competitors data and gain insights into your customers today.
Big Lots as an Employer
2.8/5
Big Lots has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Big Lots scored a -5 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Big Lots would recommend the brand to a friend. ENPS measures how likely Big Lots employees would recommend working at Big Lots to a friend.
Net Promoter Score
-5
NPS Score
| 38% | Promoters |
|---|---|
| 19% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 29% | Promoters |
|---|---|
| 19% | Passive |
| 52% | Detractors |
