-78
NPS
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Baymont Inn & Suites
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About Baymont Inn & Suites' Brand
Baymont Inn & Suites is a hotel franchise owned by Wyndham Worldwide and based in the United States. Among its major competitors, Baymont Inn & Suites is ranked in 3rd place for NPS while Super8 is 1st, and Choice Hotels is 2nd.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Baymont Inn & Suites Ranking
- #3 / 4 of its competitors
Baymont Inn & Suites NPS
Baymont Inn & Suites's Net Promoter Score (NPS) is a -78 with 9% Promoters, 4% Passives, and 87% Detractors. Net Promoter Score tracks whether Baymont Inn & Suites's customers would recommend using the product based on a scale of -100 to 100.
Baymont Inn & Suites Overall NPS
| 9% | Promoters |
|---|---|
| 4% | Passives |
| 87% | Detractors |
Baymont Inn & Suites NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -72 | May 2022 | -72 |
Jul 2022 -75 | Jul 2022 | -75 |
Jan 2023 -78 | Jan 2023 | -78 |
Mar 2023 -78 | Mar 2023 | -78 |
Apr 2023 -81 | Apr 2023 | -81 |
May 2023 -84 | May 2023 | -84 |
Jul 2023 -84 | Jul 2023 | -84 |
Aug 2023 -84 | Aug 2023 | -84 |
Sep 2023 -85 | Sep 2023 | -85 |
Feb 2024 -77 | Feb 2024 | -77 |
Mar 2024 -77 | Mar 2024 | -77 |
Jun 2025 -79 | Jun 2025 | -79 |
How Other Brands Compare
Baymont Inn & Suites is ranked third for NPS among its competitors. Super8 and Choice Hotels come in first and second, with Days Inn coming in at #4.
Baymont Inn & Suites |  Choice Hotels |  Days Inn |  Super8 | |
| Global Ranking | #- | #461 | #- | #- |
| NPS | -78 | -29 | -93 | -28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $6.16B | $6.70B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Baymont Inn & Suites NPS by Gender
Male customers rated Baymont Inn & Suites's NPS 14 points higher than Female customers.
Male
-72
Baymont Inn & Suites's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
-86
Baymont Inn & Suites's NPS was rated -86 by Female customers on Comparably.
0%
Promoters
14%
Passives
86%
Detractors
Baymont Inn & Suites NPS by Ethnicity
Baymont Inn & Suites's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Other -100 | Other | -100 |
Baymont Inn & Suites NPS by Age
Baymont Inn & Suites's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Baymont Inn & Suites NPS by Usage
Baymont Inn & Suites's NPS was rated the highest by customers who have used Baymont Inn & Suites's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
Over 10 Years -100 | Over 10 Years | -100 |
Baymont Inn & Suites NPS vs. Competitors
Compared to its competitors, Baymont Inn & Suites's NPS is rated right above Days Inn, and is preceded by Choice Hotels.
| COMPANY | NPS Score | |
|---|---|---|
| Super8 | -28 |
| Choice Hotels | -29 |
| Baymont Inn & Suites | -78 |
| Days Inn | -93 |
Baymont Inn & Suites Customer Reviews
Out of the 2 Baymont Inn & Suites customer reviews 0 were positive and 2 were constructive. Baymont Inn & Suites customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Baymont Inn & Suites Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Baymont Inn & Suites users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Baymont Inn & Suites Customer Loyalty Score by Gender
Male customers rated Baymont Inn & Suites's Customer Loyalty score 12% higher than Female customers.
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Male
61%
Yes
Female
49%
Yes
Baymont Inn & Suites Customer Loyalty Score by Ethnicity
Baymont Inn & Suites's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Baymont Inn & Suites.
55
out of 100
Caucasian
70
out of 100
Other
Baymont Inn & Suites Customer Loyalty Score by Age
Baymont Inn & Suites's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
56-60 10% | 56-60 | 10% |
Baymont Inn & Suites Customer Loyalty Score by Usage
Baymont Inn & Suites's Customer Loyalty score was rated the highest by customers who have used Baymont Inn & Suites's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Baymont Inn & Suites Customer Loyalty Score by Industry
Baymont Inn & Suites's Customer Loyalty score was rated 10% by Healthcare, Hospitals and Medicine industry customers.
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Baymont Inn & Suites Customer Loyalty vs. Competitors
Compared to its competitors, Baymont Inn & Suites's Customer Loyalty score is rated right below Days Inn.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Choice Hotels | 83% |
| Super8 | 71% |
| Days Inn | 57% |
| Baymont Inn & Suites | 55% |
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Baymont Inn & Suites Product Quality
1.5/5
Baymont Inn & Suites has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Baymont Inn & Suites Product Information
Baymont Inn & Suites’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Baymont Inn & Suites's product the highest.
- Website
- http://www.baymontinns.com/
- Company Size
- 201-500 Employees
Industry
Tech
Real Estate
Quick Insights into Baymont Inn & Suites Product Quality
Baymont Inn & Suites's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Baymont Inn & Suites's products/services for Over 10 Years.
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Ranked Baymont Inn & Suites Product Quality the Highest
Ranked Baymont Inn & Suites Product Quality the Lowest
Baymont Inn & Suites Product Quality Score by Gender
Baymont Inn & Suites's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Baymont Inn & Suites Product Quality Score by Ethnicity
Baymont Inn & Suites's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Baymont Inn & Suites.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Baymont Inn & Suites Product Quality Score by Age
Baymont Inn & Suites's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
56-60 1.5 | 56-60 | 1.5 |
Baymont Inn & Suites Product Quality Score by Usage
Baymont Inn & Suites's Product Quality score was rated 1.5 stars by customers who have used Baymont Inn & Suites's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
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Baymont Inn & Suites Product Quality Score by Industry
Baymont Inn & Suites's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Baymont Inn & Suites Product Quality vs. Competitors
Compared to its competitors, Baymont Inn & Suites's Product Quality score is rated right above Days Inn, and is preceded by Choice Hotels.
| COMPANY | Product Quality Score | |
|---|---|---|
| Super8 | 2.8/5 |
| Choice Hotels | 2.5/5 |
| Baymont Inn & Suites | 1.5/5 |
| Days Inn | 1.5/5 |
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Baymont Inn & Suites Pricing
Baymont Inn & Suites ROI & Value For Money
1.5/5
Baymont Inn & Suites has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Baymont Inn & Suites Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Baymont Inn & Suites ROI
Baymont Inn & Suites's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Baymont Inn & Suites's products/services for Over 10 Years.
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Ranked Baymont Inn & Suites ROI the Highest
Ranked Baymont Inn & Suites ROI the Lowest
Baymont Inn & Suites ROI Score by Gender
Baymont Inn & Suites's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Baymont Inn & Suites ROI Score by Ethnicity
Baymont Inn & Suites's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Baymont Inn & Suites.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Baymont Inn & Suites ROI Score by Age
Baymont Inn & Suites's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Baymont Inn & Suites.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.8 | 26-30 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
Baymont Inn & Suites ROI Score by Usage
Baymont Inn & Suites's ROI score was rated 1.5 stars by customers who have used Baymont Inn & Suites's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
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Baymont Inn & Suites ROI Score by Industry
Baymont Inn & Suites's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Baymont Inn & Suites Pricing vs. Competitors
Compared to its competitors, Baymont Inn & Suites's ROI score is rated right above Days Inn, and is preceded by Super8.
| COMPANY | Pricing Score | |
|---|---|---|
| Choice Hotels | 2.7/5 |
| Super8 | 2.6/5 |
| Baymont Inn & Suites | 1.5/5 |
| Days Inn | 1.5/5 |
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Baymont Inn & Suites Customer Satisfaction (CSAT)
Baymont Inn & Suites Customer Satisfaction (CSAT) Score
18 / 100
Baymont Inn & Suites has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
5%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Baymont Inn & Suites Customer Satisfaction
Baymont Inn & Suites's Customer Satisfaction score was rated highest by customers who have used Baymont Inn & Suites's products/services for Less than 1 Year, and rated lowest by customers who have used Baymont Inn & Suites's products/services for Over 10 Years.
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Ranked Baymont Inn & Suites Customer Satisfaction the Highest
Ranked Baymont Inn & Suites Customer Satisfaction the Lowest
Baymont Inn & Suites Customer Satisfaction Score by Gender
Male customers rated Baymont Inn & Suites's Customer Satisfaction score 0 points higher than Female customers.
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14 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 72% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Baymont Inn & Suites Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Baymont Inn & Suites' Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.
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12 / 100
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
88%
Baymont Inn & Suites Customer Satisfaction Score by Usage
Baymont Inn & Suites's Customer Satisfaction score was rated the highest by customers who have used Baymont Inn & Suites's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Baymont Inn & Suites Customer Satisfaction Score by Industry
Baymont Inn & Suites's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
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}Baymont Inn & Suites Customer Satisfaction vs. Competitors
Compared to its competitors, Baymont Inn & Suites's Customer Satisfaction score is rated right above Days Inn, and is preceded by Choice Hotels.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Super8 | 50% |
| Choice Hotels | 38% |
| Baymont Inn & Suites | 18% |
| Days Inn | 8% |
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Baymont Inn & Suites Customer Service
1.5/5
Baymont Inn & Suites has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Baymont Inn & Suites's Customer Service
Address
Parsippany, NJ
Website
http://www.baymontinns.com/
Phone Number
2173569253
Quick Insights into Baymont Inn & Suites Customer Service
Baymont Inn & Suites's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Baymont Inn & Suites's products/services for Over 10 Years.
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Ranked Baymont Inn & Suites Customer Service the Highest
Ranked Baymont Inn & Suites Customer Service the Lowest
Baymont Inn & Suites Customer Service Score by Gender
Baymont Inn & Suites's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Baymont Inn & Suites Customer Service Score by Ethnicity
Baymont Inn & Suites's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Baymont Inn & Suites.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Baymont Inn & Suites Customer Service Score by Age
Baymont Inn & Suites's Customer Service score was rated 1.5 stars by customers ages 26-30 and customers ages 56-60 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
Baymont Inn & Suites Customer Service Score by Usage
Baymont Inn & Suites's Customer Service score was rated 1.5 stars by customers who have used Baymont Inn & Suites's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
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Baymont Inn & Suites Customer Service Score by Industry
Baymont Inn & Suites's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Baymont Inn & Suites Customer Service vs. Competitors
Compared to its competitors, Baymont Inn & Suites's Customer Service score is rated right above Days Inn, and is preceded by Choice Hotels.
| COMPANY | Customer Service Score | |
|---|---|---|
| Super8 | 2.6/5 |
| Choice Hotels | 2.6/5 |
| Baymont Inn & Suites | 1.5/5 |
| Days Inn | 1.5/5 |
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Baymont Inn & Suites as an Employer
Consumer vs. Employees
Baymont Inn & Suites scored a -78 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Baymont Inn & Suites would recommend the brand to a friend. ENPS measures how likely Baymont Inn & Suites employees would recommend working at Baymont Inn & Suites to a friend.
Net Promoter Score
-78
NPS Score
| 9% | Promoters |
|---|---|
| 4% | Passive |
| 87% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 26% | Promoters |
|---|---|
| 23% | Passive |
| 51% | Detractors |
