17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
BBG
Marketing or Exec? Claim Your Free Account
About BBG's Brand
BBG is a nationally recognized valuation, advisory, and assessment firm with a reputation for personal attention, deep industry experience, and a proactive approach to meet client deadlines. BBG has grown significantly to better serve our clients and is a full-service provider of commercial property valuation products ranging from specialized due diligence and consulting services to appraisals tailored to meet client-specific requirements. Among its major competitors, BBG is ranked in 3rd place for NPS while JLL is 1st, and CBRE is 2nd.
Brand at a Glance
72%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
BBG Ranking
- #3 / 3 of its competitors
BBG NPS
BBG's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether BBG's customers would recommend using the product based on a scale of -100 to 100.
BBG Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
BBG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Aug 2022 66 | Aug 2022 | 66 |
Oct 2022 75 | Oct 2022 | 75 |
Jun 2023 83 | Jun 2023 | 83 |
Sep 2023 57 | Sep 2023 | 57 |
Feb 2024 50 | Feb 2024 | 50 |
Mar 2024 33 | Mar 2024 | 33 |
Aug 2024 40 | Aug 2024 | 40 |
Sep 2024 27 | Sep 2024 | 27 |
Feb 2025 17 | Feb 2025 | 17 |
How Other Brands Compare
BBG is ranked third for NPS among its competitors. JLL and CBRE come in first and second.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BBG NPS by Gender
BBG's NPS was rated 0 by Male customers on Comparably.
Male
0
BBG's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
BBG's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
BBG NPS by Usage
BBG's NPS was rated 0 points by customers who have used BBG's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
BBG Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of BBG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BBG Customer Loyalty Score by Gender
BBG's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of BBG.
Male
70%
Yes
Female
N/A
Yes
BBG Customer Loyalty Score by Usage
BBG's Customer Loyalty score was rated 70% by customers who have used BBG's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BBG Customer Loyalty vs. Competitors
Compared to its competitors, BBG's Customer Loyalty score is rated right below CBRE.
Unlock BBG Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BBG Customer Loyalty vs. Competitors data and gain insights into your customers today.
BBG Product Quality
3.9/5
BBG has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock BBG's overall Product Quality score rated by its users and customers.
BBG Product Information
BBG’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://bbgres.com/
- Company Size
- 201-500 Employees
Industry
Real Estate
Quick Insights into BBG Product Quality
BBG's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked BBG's Product Quality.
Ranked BBG Product Quality the Highest
BBG Product Quality Score by Gender
BBG's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of BBG.
Male
3.5/5
Female
N/A
BBG Product Quality Score by Usage
BBG's Product Quality score was rated 3.1 stars by customers who have used BBG's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
BBG Product Quality vs. Competitors
Compared to its competitors, BBG's Product Quality score is rated right above JLL.
Unlock BBG Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BBG Product Quality vs. Competitors data and gain insights into your customers today.
BBG Pricing
BBG ROI & Value For Money
4/5
BBG has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock BBG's overall ROI score rated by its users and customers.
Quick Insights into BBG ROI
BBG's ROI score was rated highest by customers who have used BBG's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked BBG's ROI score.
Ranked BBG ROI the Highest
BBG ROI Score by Gender
BBG's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of BBG.
Male
3.5/5
Female
N/A
BBG ROI Score by Usage
BBG's ROI score was rated 3.5 stars by customers who have used BBG's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
BBG Customer Satisfaction (CSAT)
BBG Customer Satisfaction (CSAT) Score
89 / 100
BBG has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
78%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BBG Customer Satisfaction
BBG's Customer Satisfaction score was rated highest by customers who have used BBG's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked BBG's Customer Satisfaction.
Ranked BBG Customer Satisfaction the Highest
BBG Customer Satisfaction Score by Gender
BBG's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of BBG.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
BBG Customer Satisfaction Score by Usage
BBG's Customer Satisfaction score was rated 67 points by customers who have used BBG's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
BBG Customer Satisfaction vs. Competitors
Compared to its competitors, BBG's Customer Satisfaction score is rated right above JLL.
Unlock BBG Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BBG Customer Satisfaction vs. Competitors data and gain insights into your customers today.
BBG Customer Service
3.9/5
BBG has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock BBG's overall Customer Service score rated by its users and customers.
About BBG's Customer Service
Address
8300 Douglas Ave, Suite 600, Dallas, TX 75225
Website
http://bbgres.com/
Phone Number
2142690559
Quick Insights into BBG Customer Service
BBG's Customer Service score was rated highest by customers who have used BBG's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked BBG's Customer Service score.
Ranked BBG Customer Service the Highest
BBG Customer Service Score by Gender
BBG's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of BBG.
Male
3.1/5
Female
N/A
BBG Customer Service Score by Usage
BBG's Customer Service score was rated 3.1 stars by customers who have used BBG's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
BBG Customer Service vs. Competitors
Compared to its competitors, BBG's Customer Service score is rated right above CBRE.
Unlock BBG Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BBG Customer Service vs. Competitors data and gain insights into your customers today.
BBG as an Employer
3.9/5
BBG has a 3.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
BBG scored a 17 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of BBG would recommend the brand to a friend. ENPS measures how likely BBG employees would recommend working at BBG to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 45% | Promoters |
|---|---|
| 15% | Passive |
| 40% | Detractors |
