25
NPS
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Bekaert Group
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About Bekaert Group's Brand
Among its major competitors, Bekaert Group is ranked in 2nd place for NPS while NUCOR CORPORATION is 1st, and Rio Tinto is 3rd.
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Bekaert Group Ranking
- #2 / 4 of its competitors
Bekaert Group NPS
Bekaert Group's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Bekaert Group's customers would recommend using the product based on a scale of -100 to 100.
Bekaert Group Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Bekaert Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
May 2024 66 | May 2024 | 66 |
Aug 2024 25 | Aug 2024 | 25 |
How Other Brands Compare
Bekaert Group is ranked second for NPS among its competitors. NUCOR CORPORATION and Rio Tinto come in first and third, with Timken Steel Corporation coming in at #4.
Bekaert Group |  NUCOR CORPORATION |  Rio Tinto |  Timken Steel Corporation | |
| Global Ranking | #- | #810 | #- | #- |
| NPS | 25 | 46 | 12 | 0 |
| Valuation Updated every 24 hours for public companies | - | $17.52B | $146.69B | $535.83M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bekaert Group NPS vs. Competitors
Compared to its competitors, Bekaert Group's NPS is rated right above Rio Tinto, and is preceded by NUCOR CORPORATION.
| COMPANY | NPS Score | |
|---|---|---|
| NUCOR CORPORATION | 46 |
| Bekaert Group | 25 |
| Rio Tinto | 12 |
 | United States Steel | 0 |
| Timken Steel Corporation | 0 |
Bekaert Group Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Bekaert Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bekaert Group Customer Loyalty vs. Competitors
Compared to its competitors, Bekaert Group's Customer Loyalty score is rated right below Rio Tinto.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| United States Steel | 83% |
| Timken Steel Corporation | 83% |
| NUCOR CORPORATION | 79% |
| Rio Tinto | 76% |
| Bekaert Group | 73% |
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Bekaert Group Product Quality
3.9/5
Bekaert Group has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Bekaert Group Product Information
Bekaert Group’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.bekaert.com
- Company Size
- 10,000+ Employees
Bekaert Group Product Quality vs. Competitors
Compared to its competitors, Bekaert Group's Product Quality score is rated right above Rio Tinto, and is preceded by Timken Steel Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| NUCOR CORPORATION | 4.3/5 |
| Timken Steel Corporation | 4/5 |
| Bekaert Group | 3.9/5 |
| Rio Tinto | 3.7/5 |
| United States Steel | 3.5/5 |
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Bekaert Group Pricing
Bekaert Group ROI & Value For Money
3.8/5
Bekaert Group has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Bekaert Group Pricing vs. Competitors
Compared to its competitors, Bekaert Group's ROI score is rated right above Rio Tinto, and is preceded by NUCOR CORPORATION.
| COMPANY | Pricing Score | |
|---|---|---|
| NUCOR CORPORATION | 3.8/5 |
| Bekaert Group | 3.8/5 |
| Rio Tinto | 3.7/5 |
| United States Steel | 3.2/5 |
| Timken Steel Corporation | 3/5 |
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Bekaert Group Customer Satisfaction (CSAT)
Bekaert Group Customer Satisfaction (CSAT) Score
100 / 100
Bekaert Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bekaert Group Customer Satisfaction vs. Competitors
Compared to its competitors, Bekaert Group's Customer Satisfaction score is rated right above NUCOR CORPORATION.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bekaert Group | 100% |
| NUCOR CORPORATION | 82% |
| Rio Tinto | 68% |
| Timken Steel Corporation | 67% |
| United States Steel | 34% |
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Bekaert Group Customer Service
3.9/5
Bekaert Group has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Bekaert Group's Customer Service
Address
Bekaertstraat 2, Zwevegem, 8550 Argentina
Website
www.bekaert.com
Phone Number
7
Bekaert Group Customer Service vs. Competitors
Compared to its competitors, Bekaert Group's Customer Service score is rated right above Rio Tinto, and is preceded by NUCOR CORPORATION.
| COMPANY | Customer Service Score | |
|---|---|---|
| NUCOR CORPORATION | 3.9/5 |
| Bekaert Group | 3.9/5 |
| Rio Tinto | 3.8/5 |
| United States Steel | 3/5 |
| Timken Steel Corporation | 3/5 |
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Bekaert Group as an Employer
3.7/5
Bekaert Group has a 3.7/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Bekaert Group scored a 25 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Bekaert Group would recommend the brand to a friend. ENPS measures how likely Bekaert Group employees would recommend working at Bekaert Group to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 22% | Promoters |
|---|---|
| 34% | Passive |
| 44% | Detractors |
