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NPS
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Bell and Howell
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About Bell and Howell's Brand
Bell and Howell is a provider of communication technology and data services to business clients. Among its major competitors, Bell and Howell is ranked in 2nd place for NPS while B&H Photo is 1st, and Pitney Bowes is 3rd.Their current valuation is $41.43B
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Bell and Howell Ranking
- #2 / 4 of its competitors
Bell and Howell NPS
Bell and Howell's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Bell and Howell's customers would recommend using the product based on a scale of -100 to 100.
Bell and Howell Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Bell and Howell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Mar 2024 0 | Mar 2024 | 0 |
How Other Brands Compare
Bell and Howell is ranked second for NPS among its competitors. B&H Photo and Pitney Bowes come in first and third, with Kern coming in at #4. Among those competitors, it is the second most valued company.
Bell and Howell |  B&H Photo |  Pitney Bowes |  Kern | |
| Global Ranking | #- | #596 | #- | #- |
| NPS | 0 | 40 | -19 | - |
| Valuation Updated every 24 hours for public companies | $41.43B | - | $1.44B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bell and Howell NPS vs. Competitors
Compared to its competitors, Bell and Howell's NPS is rated right above Kern, and is preceded by B&H Photo.
| COMPANY | NPS Score | |
|---|---|---|
| B&H Photo | 40 |
| Bell and Howell | 0 |
| Kern | N/A |
| Pitney Bowes | -19 |
Bell and Howell Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Bell and Howell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bell and Howell Customer Loyalty vs. Competitors
Compared to its competitors, Bell and Howell's Customer Loyalty score is rated right above B&H Photo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bell and Howell | 100% |
| B&H Photo | 80% |
| Pitney Bowes | 70% |
| Kern | N/A |
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Bell and Howell Product Quality
2.5/5
Bell and Howell has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Bell and Howell Product Information
Bell and Howell’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://bellhowell.net/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Bell and Howell Product Quality vs. Competitors
Compared to its competitors, Bell and Howell's Product Quality score is rated right above Kern, and is preceded by Pitney Bowes.
| COMPANY | Product Quality Score | |
|---|---|---|
| B&H Photo | 3.9/5 |
| Pitney Bowes | 2.9/5 |
| Bell and Howell | 2.5/5 |
| Kern | N/A |
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Bell and Howell Pricing
Bell and Howell ROI & Value For Money
2.5/5
Bell and Howell has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Bell and Howell Pricing vs. Competitors
Compared to its competitors, Bell and Howell's ROI score is rated right above Kern, and is preceded by Pitney Bowes.
| COMPANY | Pricing Score | |
|---|---|---|
| B&H Photo | 4/5 |
| Pitney Bowes | 2.6/5 |
| Bell and Howell | 2.5/5 |
| Kern | N/A |
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Bell and Howell Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bell and Howell Customer Satisfaction vs. Competitors
Compared to its competitors, Bell and Howell's Customer Satisfaction score is rated right above Kern, and is preceded by Pitney Bowes.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| B&H Photo | 80% |
| Pitney Bowes | 44% |
| Bell and Howell | 0% |
| Kern | 0% |
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Bell and Howell Customer Service
2.5/5
Bell and Howell has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Bell and Howell's Customer Service
Address
760 South Wolf Road, Wheeling, IL
Website
http://bellhowell.net/
Phone Number
1(847)675-7600
Bell and Howell Customer Service vs. Competitors
Compared to its competitors, Bell and Howell's Customer Service score is rated right above Kern, and is preceded by Pitney Bowes.
| COMPANY | Customer Service Score | |
|---|---|---|
| B&H Photo | 3.9/5 |
| Pitney Bowes | 2.7/5 |
| Bell and Howell | 2.5/5 |
| Kern | N/A |
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Bell and Howell as an Employer
2.9/5
Bell and Howell has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Bell and Howell scored a 0 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Bell and Howell would recommend the brand to a friend. ENPS measures how likely Bell and Howell employees would recommend working at Bell and Howell to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 11% | Promoters |
|---|---|
| 33% | Passive |
| 56% | Detractors |
